the overall rating only is related to the amazing, paradise like beach (see photos). We spent the whole day on the beach and it really was amazing. we also checked out the beaches of neighboring ressorts / hotels and definitely amansala was by far the best.
food was good but not mexican at all (after 14 days road trip we were very happy about that), mexican staff were very friendly and took care, if anything was needed (except the towell and sheets thing). American staff (owner and some girls at the reception) somehow were not very friendly and didn't exactly make us feel super-welcome. but basically we did not have very much to do with them.
rooms are nice (we had room number 2 in the main house), no air condition but fan, mosquito net, cannot lock rooms (do not know what that is for) but there's a large safe.
what we did not like:
did not even get towels the first day (because they were out of towels) - taking the price they charge into account, that was really disappointing.
even worse was the fact, that we got sheets with stains all over it (see photos) - when asking for clean ones we were told, that there are no clean ones this day, they'll arrive next day and they'll change them - and they did, but the new one had just as many stains all over it as the old one.
If Melissa is reading this: you really should think about getting new sheets.
they have a menu, but actually half the dishes or drinks on it are not available - we had that all the time, no matter if there was no more dos-equis-beer, no bananas for banana pan cakes or no desert. that is kind of mexican, but if charging us-prices there should be us-service.
generally the place is overpriced, food is expensive and you do not get receipts so you cannot follow their charges. the worst and most confusing: the menus show mexican pesos prices, on your bills (that you have to sign, but never get) they charge in usd and when I paid in mexican pesos they converted it back with an exchange rate of 12.5.... actually I did not understand the calculation, nor was I shown it, so I'm pretty sure, that was a rip off. And when I asked for a receipt the owner explained that there's none...
- Official Description (provided by the hotel):
- Amansala is an eco chic resort located on the beautiful beach of Tulum. Set amongst the palm trees and white sand, the 24 rooms feel like you have stepped into a perfect little village. Attention to detail set Amansala apart with stylish spacious cabanas, a beachfront terrace lounge, great food, massages and tours. Perfect for a relaxing vacation, beachfront wedding or any kind of gathering. ... more less