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“Great Experience...EXPENSIVE PICTURES”
Review of Dolphinaris Tulum

Dolphinaris Tulum
Ranked #24 of 87 things to do in Tulum
More attraction details
Attraction details
Owner description: Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
Useful Information: Activities for young children, Activities for older children
Reviewed January 2, 2013

The trainers and dolphins were amazing and so smart. Everything about the dolphins was great...until we viewed our photos and went to purchase them at $30/per photo! That soured the great experience.

Thank Cassidy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Tulum, responded to this reviewResponded January 12, 2013

Dear visitor, we care that our facilities are in great condition for our visitors and our dolphins. We just want our visitors to have the greatest time of their lives swimming with the dolphins. It is nice to know that you liked our trainers and beautiful dolphins. Pictures are optional for purchase; there are different packages, and different prices.

Thank you for visiting DOLPHINARIS and you are always very welcome.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 - 208 of 420 reviews

Reviewed November 28, 2012

For as long as I can remember I have wanted to interact with dolphins, this gave me that opportunity. The staff was amazing and gave a great lesson before we even got to the water. These mammals are just so entertaining and smart. I will be taking my granddaughter the next time as she is sure to enjoy them as much as I do. This is a must do adventure!

Thank Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Tulum, responded to this reviewResponded November 30, 2012

Dear visitor, awesome you fulfilled your dream and you chose Dolphinaris for doing it. We have a professional team that cares you have great enjoyment in your program. We are sure your granddaughter will have a very good time as you did and it will be an honor for us to see you back.

Thank you for visiting DOLPHINARIS and you are always very welcome.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

I took my 10 yr. old granddaughter to swim with the dolphins and we both had a great time. Although she has a real interest in dolphins, she and I both learned even more. Our time of close proximity exceeded other dolphin adventures she has had and the thrill of "riding" one of these powerful and intelligent animals made for a memorable experience for both of us.

Thank DianeCOleman_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Tulum, responded to this reviewResponded November 29, 2012

Dear visitor, Dolphinaris not only offer interactive programs and swims but also educational programs from which people can learn much about the amazing dolphins. We believe that it’s really important to share about dolphins’ behavior and much more. Children and adults leave happy from our facilities and that’s what Dolphinaris work for. We appreciate your comment and you are always very welcome.

Thank you for visiting DOLPHINARIS and you are always very welcome.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

This attraction is based at the Bahia Principe resort and in contrast tpo similar attraction up the coast , which have enclosures in the sea, it seems a bit claustrophobic for the dolphins.

The attraction of swimming with dolphins and giving them a pet is very popular, but also expensive, once the obligatory pictures and DVD's have been purchased.

The good thing about this attraction is the location.

1  Thank acespindoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Public Relations Manager at Dolphinaris Tulum, responded to this reviewResponded September 25, 2012

Dear visitor, we would like to let you know that our facilities are a great place for the dolphins since the water is clean and free of gasoline, waste, ocean currents and waste. Our dolphins do a lot of activities every day for their physical and mental health. They are extremely well treated and have the best food. We invite you to go to Medical Facts section in our website and click on Happy Dolphins. This is not a claustrophobic place, the dolphins are full of love, and they love interacting with people since they are very friendly.

Furthermore, our specialized trainers do really care about our dolphins at Dolphinaris and know what to provide to the dolphins so that they have a great time every day.

We count with different programs which have different prices according to the length and activities. We also know that many people request for pictures to have a memory of their visit at Dolphinaris and their swim. The photos are optional, you can purchase them only if you wish and there are different packages and prices too. It’s surprising for us when you say that they are obligatory. They have never been. Pictures are just available for people who would like to take them.

You are always very welcome at Dolphinaris.

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Reviewed September 21, 2012

This place is touristy but the dolphins are cute, well cared for and the staff are fun and thoroughly enjoying their job. All considered, a good experience worth recommending.

Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Public Relations Manager at Dolphinaris Tulum, responded to this reviewResponded September 25, 2012

Dear visitor, it is nice for us to receive your comments and know that you had a good experience at Dolphinaris. We always care every detail in the dolphinarium with our very good team work. Our staff love dolphins and work for giving the most wonderful moment to our visitors.

Our dolphins are totally full of love and extremely well treated. Dolphinaris works for making our visitors smile and be happy with best experience ever.

Thank you for visiting Dolphinaris. You are always very welcome.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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