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“A BIG Disappointment!” 1 of 5 bubbles
Review of Hemingway Romantic Eco Resort

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Hemingway Romantic Eco Resort
Ranked #67 of 81 Tulum B&B and Inns
San Francisco, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A BIG Disappointment!”
1 of 5 bubbles Reviewed June 25, 2014

Although the location is beautiful, I was very disappointed by the lack of customer service. Not only did the proprietor lose my reservation, she had no record of my having paid the deposit. There was no record. Luckily I had my phone with the emails documenting everything. After I paid in cash, I was refused a receipt. Upon returning home, the proprietor had charged me twice through my PayPal account for the room and then refused to return my money based on the fact that I had open an inquiry into the charge on PayPal. The emails from proprietor are next to impossible to understand as her English is questionable. It took nearly 2 weeks for her to refund my card because she refused to complete the transaction due to my filing a claim with PayPal - her punishment for "being difficult." This establishment is a crock and completely unprofessional.

As for the room, we were in the jungle area, we were eaten alive by mosquitoes and the power went off twice, leaving us without even so much as a fan in the incredible heat. Do your research before going!

Room Tip: Don't get rooms in the jungle area - huge mosquito problem, very dark at night; and unbearably h...
See more room tips
  • Stayed June 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Ymaharaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

I had stayed in Hemingway for about 6 times since 2008. When I first stayed there, this place was outstanding by any means. It was serene, dreamy vacation. Our first times were so great we did not care the prices were higher than others-- it was worth it. I sent over so many friends over the years. It was intimate, very attentive, the food in their restaurant was delicious. We always stayed in the Jaguar (which is the beach front cabana and very spacious)

The last two times I've been there was very poor. In my opinion, outrageously expensive for what you get. (Like by double) I went with my husband and it was so so-- Prices went considerably higher, we did not like the hospitality at all, felt like they were just too busy to run the place...and we have been going there for a while! ... And I thought, well, maybe it was this one time, and then I took my mother and a friend and of course raved about this place prior to our arrival.

The room was a garden room. no view and small. Fine. We did not have any hot water, and after they changed our room a day later, we still had to take a shower in a different room every day. Problem happens, but every time, we had to wait for a long while for someone to come in, and then, that someone had to stay in our room for a while to fix the problem. It was not just that. We felt like we were second rated guests and that's not what I call a good hospitality at all. To say my mother and friend did not like the place would be an understatement. My mother left a ring in our cabana and when I emailed them asking for their help and to see if they find it, I got a short message back: NO. The restaurant is still very expensive, but the food is not as great as it used to be.Super oily, same menu almost every night. It seems like they lost their touch, the magic is gone, and it's just a business trying to make money. The price is not worth it. Period. maybe they got tired, I don't know. Still, It's a shame, because I loved that place, but I wont be back anymore. The only thing I will miss will be their cinnamon coffee...

Our last time we chose a different place not too far away, and it was amazing. better rooms, half the price and great service.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank liat-geographic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FVG
Level Contributor
228 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

hemingaway is a little place right in front of the ocean, you will find yourself bewithched by the blu and white of the place. Very simple cabanas, sometimes no light and the tap water is brownish but this is part of the charm of the place. The silence and the brids'calls at night envelops you to a distant world and in a couple of days you will find yourself completely tuned and relaxed.
Breakfast is simple but tasty, with freshly squezzed juices, homemeade jams and deliciously yummy cakes ( even these baked every day). The restaurant have nice tasty food, cooked on the moment and I must say, people is very friendly and willing to help or suggest places to visit

  • Stayed February 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bidibodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed January 21, 2014

We stayed at Hemingway in January 2013 and it was an absolute dream. We returned December 2013 and had quite a different experience - mostly at the fault of its proximity in between Amansala (Home of Bikini Boot camp). Everything I wrote about Hemingway in January holds true minus the vibe that is killed by the crowds at Amansala. Perhaps it was a stroke of bad luck. We spent the mornings watching a motley crew of twenty or so middle aged women and men tossing coconuts, yelling and running up and down the beach while a buff trainer blew his whistle repeatedly throughout the workout right in front of our hotel. Imagine this while trying to enjoy the tranquility of the morning sun and ocean views during breakfast. I'll never stay here again for this reason.

All that aside, Hemingway is lovely, charming, the staff are nice, and they have a delicious breakfast.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed January 4, 2014

My son and I arrived on December 26, 2013. I was so happy to be away with him and share a new experience. After a private yoga class, I was approached by Adriana, the manager. She said that she was expecting me to check out that day. It was the 29th. I had purchased expensive plane tickets for my son and I to stay a week. Paola, the owner had made a mistake. She stated through email that the only availability she had was on the jungle side and until January 29th. NOT December 29th. I had contacted many places and some were booked until February so what was I to think?! January 29th is January 29th. Paola was unapologetic and truthfully has a negative demeanor in general. I had noticed this before this all happened. Paradise can't help this poor soul. Adriana was very rude and said that if I didn't pay the fee, she would have to call the police. Now that I think about it, I should have let her because I had the email to prove that they were wrong. Adriana also said that she has kids to feed and that she is too old to get a job elsewhere so she has to act according to how Paola wants her to. Well Adriana chooses to work with a miserable person and treats others miserably. That is the choice that she makes in life. As I searched up and down the strip, there was nothing. Absolutely nothing. Nothing was available in town either. My son and I were stranded in Tulum. Paola adn everyone who subscribes to this type of behavior is heartless. The experience was so heavy and miserable. I will stop here.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Evet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Ben Lomond, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

We returned for another stay at Hemingway and fell in love with the place all over again. There just isn't a better location or a more welcoming staff to be found. Hemingway's new resort manager Adriana is a fantastic new addition. She was warm, knowledgeable and helpful with all aspects of our stay. She even sent me home with a special recipe.

Hemingway now offers yoga 6 days a week and we took a class with Tasseo. He's amazing and completely passionate about teaching yoga and the yoga pavilion is the ultimate place to stretch, breathe and take in the beauty of the oceanfront.

Malena is still on site (as well as Tasseo) for massage. I partook in three massages while we were there and she is simply amazing. If you go, do get a massage with her in the outdoor cabana. You can hear the waves crashing while she works out all the tension in your body.

Juan Carlos is the new waiter/host in the restaurant. He is born and raised in Tulum and was so attentive and made sure we got just what we wanted each time we ate in the restaurant. Eggs have also been added to the morning breakfast selection. It was nice to have another option and the huevos Mexicanos were nice and spicy.

The women who tended our cabana are so sweet. Carmen in particular is a doll and decorated our bed with elaborate mermaids and swans from fresh towels and flowers from the property.

We felt pampered, relaxed and so happy that we picked Hemingway again. It truly feels like home away from home in one of the most beautiful places on earth.

Many thanks to owner, Paola, for creating such an easy place to find relaxation.

Room Tip: It's a secret. :)
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 of 5 bubbles Reviewed December 14, 2013

Travelled to Tulum twice this year, and most recently stayed at Hemingway. I had a flu the week before arriving, so was still a little low on energy and needed to chill - and this was the perfect place. The grounds of Paola's little hotel/resort are beautiful - so simple and using white beach sand for the little paths between the main reception/kitchen area and all the bungalows.

Friendly staff - and Paola was lovely and very helpful and obliging in changing the dates of our stay which got altered slightly by a change in flights.

Breakfast was great every morning - and food from the kitchen at night time was fantastic - great pasta, great fish and lobster - all very fresh and very well done.

We stayed in the Arrecife bungalow which was nice as it was set back slightly from the front of the beach which a) stopped any wind noise at night and b) meant it was a little more private than I think the 2 front bungalows would be.

The bed was pretty comfortable, the rooms is clean and bright and airy and opens out directly onto white beach sand - luckily the first couple of nights we were there, the sea turtles were hatching and a couple were flipping around in the sand right outside the room - pretty cool.

Stayed at Papaya Playa the previous trip and hated it (need to review it also) - especially compared to Hemingway, Papaya Playa has lackadaisical service, a very cheap, and a not necessarily clean vibe - very 'hippy' - which shouldn't be an excuse for dirty, lazy and overpriced.

Hemingway has a lovely vibe about it, much more sedate, simple, and sophisticated than any of the other properties I visited while in Tulum - I think its a really great option to base from in Tulum - enjoy the peacefulness but then you have Amansala immediately next door, and then all of the other restaurants and resorts up and down the main road.

Highly recommended.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ljl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hemingway Romantic Eco Resort

Property: Hemingway Romantic Eco Resort
Address: Carretera Boca Paila km 5.5, Tulum 77717, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Airport Transportation
Hotel Style:
Ranked #67 of 81 B&Bs / Inns in Tulum
Number of rooms: 24

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