The Hotel is Very Beautiful well designed the staff was fabulous once you got their attention we thought hey keep tipping even though all the prices includes a service charge. Service was slow that not once were we able to get a decent buzz...really in Mexico on vacation and not once did we get drunk because it always took too long for another drink. It was as if the server was buying it but we were and tipping very well. We tipped on average of 150 pesos for breakfast and dinner, drinks on the go daily $100 pesos so in one day we shelled out $400 pesos equal to about $30USD a day so in total $150USD in tips. But that didn't seem to matter. If you go Juan Carlos is the guy that's by far the best you will find there, David was very nice very on top of making sure you have everything you need, Sergio was a very nice man but unless your sitting at a table don't count on him visiting you on the beach which is about 15/20 feet away, the owner Carlos looks like George Clooney was very nice & accommodating he checked to see how we were more often than the service he hires. The front desk receptionist Liliana was such a pain in my ***...Never felt so bad/stupid for simply asking about how to get around town. We asked her to arrange a cab rid to Xe-Ha and asked about transportation back to the hotel her response (Verbatim because I never experienced such attitude from a hotel receptionist) "How am I to know when your ready to come back I cant ask a taxi to wait it would cost too much...you can find a taxi there to bring you back"...
As for the room it was very nice but not the one we asked for even when it was booked three months in advance. When we asked for a different room only ten minute after our arrival we were told by the rude receptionist she wont move us so had no choice made the best of it. Problems in the room are as follows:
1. Shower didn't drain well, our last day there Pedro the handyman wanted to clear the drains of hair because when he was in the room fixing another problem he noticed the water was running into the bedroom.
2. The sink leaked as well tried to let Pedro know but I don't think his English wasn't very well no clue...Carlos if you read these please fix the sink in room 10 it's the left side.
3. Well Tropical Storm Karl brought a steady amount of heavy rains that's when we learned the thatch roof had holes in it, so in the middle of the night we were putting towels down and ice buckets to catch the water dripping in.
4. We had two sliding doors that let out to balcony's but only one opened then the second wrap around balcony was missing. We did book three months in advance.
So reason for my only one star for sleep quality is next door there was some construction going on and get this they don't use circular saws they use chain saws, imagine that at 7:30AM sharp every morning. Also, there was some guy with a mosquito blowing machine sounds like a Jet Fuel Powered Blower went off at 9AM right under our windows and next to our door this is a service that should be done later in the day not in the morning. As for the construction I can't blame the Be Tulum for it, but a heads up would've been helpful. I live in an area where my neighbors are constantly doing construction and was hopping to get away from it for just a few days but no luck. Came back as sleep deprived as usual which really sucks because it took a year of saving to finally be able to get away.
As for the town of Tulum its amazing you have to see it...Everyone we encountered outside the hotel was very friendly, the cab drivers very professional and helpful, currency translation seems to pretty much be pegged so $20 = 250 pesos you'll pick up on these as you go. We didn't buy much stuff around town because it found it to be pretty much the same price as in the US once you translate the amounts Tequila was cheaper at the Duty Free Shops. XE-HA is a great buy $80USD they have three all you can eat buffets, Corona on tap that was free to, everything basically free once you were in unless you want to buy souvenirs but other than that all comp'd.
Overall I think I will go back for a second round but will make sure there is no construction going on, we receive a room of our liking, and Juan Carlos is assigned to us for all services.
- Official Description (provided by the hotel):
- A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea. ... more less
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