We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“They went over and above”
Review of Itour Mexico

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Itour Mexico
Ranked #7 of 88 Tulum B&B and Inns
Certificate of Excellence
Boulder, Colorado
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“They went over and above”
Reviewed May 13, 2012

I screwed up my booking and got a room with one bed. They helped my buddy and I find a place nearby with 2 beds at a similar price. For the money, Itour was much better. We went back in the morning and had breakfast there, got directions and bus info, they held our bags for us free while we checked out the ruins before our bus back to Cancun to catch our plane. You don't find service like that, at their price especially in the US, much less in Mexico.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaac D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

385 reviews from our community

Traveler rating
    297
    67
    17
    3
    1
See reviews for
23
221
34
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Xalapa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2012

Itour Mexico is a great place to stay in Tulum. The staff are all incredibly friendly and make you feel right at home. There's no better place to stay!

Room Tip: all the rooms are decorated with fun themes, you can't choose a bad one!
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culver City
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 12, 2012

We stayed 2 nights and the staff is extremely knowledgeable and super friendly. We rented a car across the street at the Hertz (we recommend booking online with Orbitz for Hertz to get a much better rate) so Alma recommend we take drive over to Coba to see the ruins and also to drive over to Akumal for snorkeling. You dont need a car for Tulum but we already rented it as we drove over to the Sian Ka'an biosphere the previous few nights. Rooms are clean and they service wonderful coffee in the morning. The location could not be better, it is right in the center of town. Highly recommenced for everyone staying in Tulum.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 23, 2012

We stayed a few days and it was like being at home. The Staff is terrific, they know their job and they love it. Wifi is free, location is convenient and the rooms are absolutely clean and well designed.
It is simply the best choise in Tulum.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anonymus_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C.
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 14, 2012

I've dealt with iTour several times, and can honestly say that I would never deal with anyone else if I were in the area. I've stayed in their hotel on twice(one nite each time) and booked a tour through them a year ago. That was a full year ago....this year I walked through their front gate and the always delightful Alma points to me and shouts "I know you" That is how you matter to these folks. Alma,Marco and Daniel will go FAR out of their way to be helpful. Elma even drove me to the bus station. This year I only booked an excursion through iTour and it was easily the best tour I've ever been on. Our guide was superb,and we felt we got tremendous value for our dollar. I would not hesitate to use them again or recommend them to anyone I know. Thank you again Alma,Marco and Daniel. See you all again!!
Craig

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purplesquid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2012

We stayed a few days at iTour Mexico in early Feb 2012 and it was great!..All the staff made us feel like we were at home!.. This was my second time staying in Tulum but I must say it is definetly the best place if you like to sleep well, have the best facilities and a staff that is so friendly that they made you feel like part of their team :). We stayed at Speedy Gonzalez and 2Lum, both rooms are great, bathroom super clean but I must said hot water only lasted for a brief time, I ended up showering in cold water. You can choose between AC or ceiling fan wich I found excelent .... Best part is that it inlcudes morning breakfast (mmmmh focaccio!) and coffee (ask for "Chicken Milk"!!) Marco, Daniele, Alexis & MARIO MIGUEL will make your stay at iTour Tulum the best experience!!

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melvagv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
Reviewed February 13, 2012

I spent a few days on that property: Arrived on a cloudy Sunday (February the 5th 2012) but couldn't stay there for that night, however, since I stepped into the property I feel the warmth of its owner and the people that worked within. 2nd day knocks on the door and we move from the hotel we stayed the night before and set us up on the 2 rooms there: The legendary Speedy Gonzalez and 2Lum (2 single and 1 king size beds respectively). Both rooms decoration were superb and the facilities, ooohhh the facilities, were crispy clean, tidy and colorful. Both rooms had their own private bathroom with hot water. They both had a ceiling fan and AC, so it was all up to you to choose which one you wanted.

They checked for clean towels and replenish soap or toilet paper every day. They even asked if we needed anything else as they were used to clean the room every day and there were a few we didn't go out much of the day.

Staying there with them was awesome and I'd encourage anyone to try it so. The night fee includes morning breakfast of focaccios or "cuernitos" or "bombas" (All bread in different presentations) and coffe: regular, capuccino, spresso, etc. And of course, the "Chicken Milk" ain't that right Alexis?. You also get your own bike to go to the beach which isn't farther than a 10min ride.

Anyhow I will be definitely coming back to this hotel if life shall allow me to do so in a near future and I recommend it for anyone interested in having a great and jolly time in Tulum.

Room Tip: Speedy Gonzalez had 2 beds and there are only a few with a big bed.
See more room tips
  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arviizu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tulum hotels
4.7 mi away
Nueva Vida de Ramiro
Nueva Vida de Ramiro
#14 of 96 in Tulum
858 reviews
1.0 mi away
Posada Luna del Sur
Posada Luna del Sur
#6 of 96 in Tulum
930 reviews
4.9 mi away
Las Palmas Maya
Las Palmas Maya
#13 of 96 in Tulum
354 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Posada Yum Kin
Posada Yum Kin
#16 of 96 in Tulum
605 reviews
1.3 mi away
Don Diego de la Selva
Don Diego de la Selva
#15 of 96 in Tulum
555 reviews
0.3 mi away
Hotel Posada 06 Tulum
Hotel Posada 06 Tulum
#46 of 96 in Tulum
357 reviews
Show Prices
Show Prices
Show Prices

Been to Itour Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Itour Mexico

Property: Itour Mexico
Address: Av. Tulum crucero Av. Coba | en frente al Super San Francisco de Asis, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #7 of 88 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Itour Mexico 2.5*
Number of rooms: 7
Official Description (provided by the hotel):
iTour Mexico is located at Tulum, Quintana Roo, Mexico. It offers 6 air-conditioned rooms, all of which have a cable television, an Internet connection, and shower with bathtub. Some of its amenities include kiteboarding school and rental, car and bike rental, and massage service. While staying here, you can visit some interesting places like Tulum ruins, Tulum beach, and Coba ruins. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Priceline, Booking.com, Hotels.com and Agoda so you can book your Itour Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing