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“Triple-charging of bill!”
Review of Moro

Moro
Ranked #316 of 572 Restaurants in Tulum
Price range: $6 - $31
Description: Moro, the ground floor restaurant helmed by Chef Federico Cappi, serves the freshest ingredients the area has to offer, and has seating for both large groups and intimate dinners. Modern and relaxed, the clubhouse is adjacent to the beachside bar, where guests can sip cocktails late into the night.
Restaurant details
Description: Moro, the ground floor restaurant helmed by Chef Federico Cappi, serves the freshest ingredients the area has to offer, and has seating for both large groups and intimate dinners. Modern and relaxed, the clubhouse is adjacent to the beachside bar, where guests can sip cocktails late into the night.
Reviewed May 15, 2019

DON'T eat at this restaurant!! The food is fine, but the waiters let you make your creditcard transactions multiple times, and they refuse you to refund it when you contact them. Even when it was very clear that the transactions were erroneous (they withdrew 3 times the same amount), they don't refund you. The food is not worth paying it 3 times...

Date of visit: February 2019
    • Value
    • Service
    • Food
Thank Mika-vane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 8 of 12 reviews

Reviewed April 17, 2019

Tulum is full of amazing places to eat. The food in this town is fresh, healthy & accessible. There is no place better than Moro restaurant. The food is beautiful, fresh & healthy & the cocktails are incredible!

Date of visit: April 2019
Thank karapezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2019

Where to begin with this restaurant. My friends and I went to this establishment to celebrate our friend’s 30th bday (a group of 11 girls). To back track a little bit, when my friend reserved the table, several months back, she was charged 3x’s for the deposit $475 x 3, the restaurant did refund the money eventually but this was a major inconvenience. Not a good start so far but we gave the restaurant the benefit of the doubt. Before we arrived to the restaurant we had already been celebrating our friend’s bday at the house and pre-gamed before the restaurant. Once we were seated at our table all the staff were nice and attentive. We already knew we were going to have the family style prefix menu so we just ordered some wine to accompany our meal.
The food was ok not the best tasting but, you’re really there for the ambiance not the food. Then all of a sudden the waiter asked if we wanted shots. He never asked us if we would like to order shots but if we wanted some on the house. No one really wanted to order shots, as mentioned before we had already pre-gamed at the house and we were fine with just wine but as the waiter insisted and who can pass up free shots, we said ok. Once the shots came, some girls didn’t want to drink anymore alcohol, so we still had some shots left over, about 4 total. Then when the bill came we were flabbergasted that the bill included the shots the waiter offered us. We told management that no one ordered the shots but that they were offered to us. In addition, they charged us about $20 per shot! After arguing with management for about 20 minutes they said they would take out the shots, then come to find out they didn’t! The shots were still on the bill!!!! We didn't even finish them!!!
This just goes to show how this establishment runs; it preys on tourists and especially large groups. On top of this they gave themselves a 15% tip. This put a downer on the rest of the trip as some of the girls wanted to go home from arguing and feeling cheated. Why would we order shots when some girls didn’t even want to drink? In addition, every time we ordered something, we inquired about the price because, although we are Americans, we work hard for our money and do not waste money frivolously. Our trip to Tulum was beautiful but this experience at the restaurant was the WORST part of the whole trip. Be careful at this establishment!!!!!!
It’s been about a week and they still refuse to refund for drinks we never ordered/drank. My group has posted multiple reviews in order to warn people not to waste their hard earned money on an establishment that takes advantage of their clients. This establishment is also on a credit card watch list for fraudulent activity. All in all for a restaurant not to comp drinks for customers that spent over $1,000 is trivial and shows their poor standards. Please do not take down this review as people need to be made aware that this establishment will offer items as complimentary yet charge them at the end.

Date of visit: March 2019
    • Value
    • Service
    • Food
Thank 257viviand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2019 via mobile

This is a review of their restaurant, Moro. We were a large dining group, and upon arrival, we were asked to “cleanse our energy” perhaps to prepare us for the dismal service we were about to endure. While the atmosphere is certainly picturesque and “Instagramable,” I found the food to be on subpar, bland and the service to be laughable. Towards the end of our meal, we had a server peruse the table and offer a round of shots. We thought these were offered as a consolation for ruining the reservation as my friend had been mistakenly charged $1,500 to her card for the reservation alone, or simply as a gesture since many restaurants of the caliber they pretend to be, offer complimentary shots. When the bill arrives, we realize we’d been charged $200 for the shots nobody at our table ordered in the first place. The server then had the nerve to point at one of us, lying very boldly, to say she ordered a round of shots. Most of the shots weren't consumed since we'd ordered a round of 11 espressos and a cappuccino ( which took 30 minutes to come out, and when we asked for their status, we were dismissed by the very rude, and prancing Augustine who told us “you didn’t order a cappuccino.” He must've been preoccupied with trying to sell us a table for a party at the property next door to provide us with the drinks we placed orders for) The staff was abrasive, pretentious, rude and awful liars. On a follow-up email, they’re now they’re accusing a completely different person of having ordered the shots. Interesting, isn’t it? Now, our dinner was about $1,000 and the additional $20 per person for shots wouldn’t be a problem at all, had we ordered them. I frankly feel like they target dinner groups and take advantage of them, aggressively try to upsell. I’m not sure why they would risk their reputation over something as frivolous as shots, but they have. Our dinner group has a pretty expansive network, and we’ve already swayed a large bachelorette party from staying at Habitas. The customer is always right, especially when your staff lies.

Date of visit: March 2019
1  Thank ClarisR1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

I loved his place, the live music very original and suitable to enjoy his delicious food. and finally; We felt like home thanks to the hostes who spoke Hebrew and could support us with everything! they really are an amazing work team

Date of visit: March 2019
Thank 298lizetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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