Our family booked five rooms for a stay in beautiful Tulum. WE have been traveling as a family to Mexico for thirty years. The beach was basically outside our door, but the rest of the services were substandard. If you want an air conditioned room, you will pay a great deal more and there is limited availability. The air conditioning did not work in three of the rooms and we were constantly requesting maintenance. The food services were terrible. We ate two meals at the hotel, one at the restaurant and one by room service. Both meals required a two to two and a half hour wait and was never correct and/or not cooked. We have children in our party and waiting two hours was impossible. They also conveniently would not be able to understand English. Their website offered beach equipment and bikes, both of which were not available. Three quarters of our family had to find other accommodations to have food services. I definitely would not recommend the hotel for families or groups.
- Official Description (provided by the hotel):
- A small eco-friendly hotel freshly renovated on the wonderful beach of Tulum, Mexico. ... more less
- Reservation Options:
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