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“Wonderful stay!”

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Secret Garden Hotel
Ranked #2 of 81 Tulum B&B and Inns
Certificate of Excellence
Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful stay!”
Reviewed March 5, 2013

I chose the hotel based on other Tripadvisor reviews I read and was not disappointed. We chose the regular room vs. the palapa style rooms because we wanted A/C.....and needed it a couple of the nights during our stay Feb 15th-20th. They do have ceiling fans in both types of rooms. Our room was clean and the beds were pretty comfortable compared to other beds we've had in Mexico. There were some nice touches with a few toiletries and washcloths which we don't see much of in MX. The hot/warm water took a bit to come on but finally did. There were plenty of shelves for your things along with a place to hang wet swimsuits and towels. Also, some reading lamps which seem to be a rarity at other hotels. It felt safe as the main gate was locked after 9 pm. although we never have had any issues in Tulum. You may want a small flashlight to help with the lock if you're out as it is pretty dark at the gate. It was nice to sit in the garden area and have a drink.....sometimes visit with travelers passing through. The mosquitos did start to come out in the evening but typical. There were birds that nested in the trees in the garden so they started collecting in the evening as well and once in awhile some bird droppings.....But isn't that a sign of good luck when it hits you!! We stayed 5 nights and seems others didn't stay as long...maybe a stop for them when visiting ruins and cenotes. Joshua, Maura and Mary were so helpful and nice and all spoke English. We loved having nescafe and a banana available in the morning and drinking water was a big plus. Only two blocks off the main hwy and close to the bus station. We would definitely stay again. The 5 stars definitely doesn't mean "5 star resort" it means the management is optimizing the setting of the property and truly concerned about their guests.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank sbeachAustin_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
Green Cove Springs, Florida
Level Contributor
169 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 5, 2013

We recently spent 4 nights at Secret Garden. The staff was wonderful, and the setting was very charming, a jungle garden right in the city. Although a short walk from the ADO bus station and restaurants in town, entering the gate felt like entering a different world. Joshua gave us lots of excellent information about the area including spot-on restaurant recommendations, and Maura couldn't have been more friendly and welcoming. The rooms were not luxurious but were clean and comfortable. A few niggles: the free coffee was instant, the reading lamps were tiny and didn't put out much light, and the mattresses were not that great. But overall, this is a fine choice in Tulum, and we would definitely stay again.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank emilys7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 27, 2013 via mobile

We left Tulum today after two nights in the Secret Garden. The staff there provided an excellent personalised service (Mary was consistently lovely and helpful, and we had a great chat with Joshua). The town location is perfect- short walk to the main avenue, including the bus station. Room was great, garden itself a pleasure to relax in. Definitely choose here if you're staying in town!

  • Stayed February 2013
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    • Cleanliness
    • Service
Helpful?
Thank Beck0york
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGardenTulum, Owner at Secret Garden Hotel, responded to this review, March 4, 2013
Thank you very much for taking the time to write us a beautiful comment. We hope to see you soon again. Saludos fromTulum.

Best Regards.
Joshua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 23, 2013 via mobile

Joshua and Staff made our one week stay a pleasure! While not luxurious, Secret Garden was clean, comfortable bed, and a lovely garden to relax with comfy sofas, tables and chairs, and hammocks. Near lots of restaurants and shops, yet quiet in the evenings and mornings. They provided us with a guest pass to a private beach club which was fantastic and not crowded! Purified water was provided, and we even received beach towels for our visits to the beach. Go!

Stayed February 2013, traveled as a couple
Helpful?
Thank bergenplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGardenTulum, Owner at Secret Garden Hotel, responded to this review, March 4, 2013
Thank you very much for the nice comment and take your time to write it. It fills me with joy that your stay with us was enjoyable. We hope to see you again soon.
Best regards
Joshua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2013

The staff were very friendly and helpful. We were directed to the best places to eat and visit in Tulum. The room was clean and spacious and the garden was beautiful and tranquil. I thoroughly recommend buying a couple of beers and making use of the hammocks in the evening (although look out for the mosquitos). We would definitley come back here if visiting Tulum again.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Snakeyb4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGardenTulum, Owner at Secret Garden Hotel, responded to this review, March 5, 2013
I am delighted that your stay with us was enjoyable. I want to thank you for taking the time and write your comment. Let us know when you want to return, we would love to see you again.
Best regards.
Joshua and Secret Garden Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 20, 2013

We stayed at this place for a couple of nights since we couldn't find accommodations in Tulum Beach for all of our days, and what a treat it was. Our cabana was cosy, clean and very spacious, the garden is serene, perfect spot to lay in a hammock and take a siesta. The staff is super friendly and accommodating.
We will recommend it to friends going to Tulum!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DebsFickling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGardenTulum, Owner at Secret Garden Hotel, responded to this review, March 5, 2013
Thank you, for writing and telling us that you enjoyed your stay. We are thrilled to hear that you had a fantastic time and we are honored that we were able to help make your trip a memorable one.
We hope to see you again.
Joshua and Secret Garden Tulum.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Level Contributor
244 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed February 17, 2013

The location was very convenient for us coming by bus, at walking distance but far from the main road traffic.
Our room (number five, the cheapest) was decent, large enough to hold a double bed (good sheets), small tables, rack and shelves, sofa, table and chair, speakers, wifi, vent and silent ac, wash basin with mirror and toiletries; shower and wc in a separate cubicle (wrong door opening, though). Cleaning is made every day.Complimentary crockeries and hot drinks are found in the garden. Ah, the garden!, a slice of gentle jungle between the main block and the cabanas, with ample seating, tables, hammocks, and lots of singing birds as soundtrack.
The beach is far from here, as Miami Beach from Miami, or zona hotelera from Cancun: you have to get a taxi (MP100 each way), but the playa is first class. Ask the helpful staff also for visits, cenotes, and restaurants.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank robertolong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secret Garden Hotel

Property: Secret Garden Hotel
Address: Calle Sagitario Poniente # 54 | Downtown, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 81 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Secret Garden Hotel 3*
Number of rooms: 8
Official Description (provided by the hotel):
Secret Garden is located in Tulum, which is known for its unique archeological site and stunning caribbean beachside.Enveloped by Mayan atmosphere and only two blocks from the main downtown avenue, at Secret Garden you will find eight tastefully appointed rooms with unique and special touches that will make you feel at home away from home.All of this and more makes Secret Garden the perfect place for savvy travelers seeking to explore the natural and cultural wonders of Tulum and its surrounding areas at an affordable and comfortable location. ... more   less 
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