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“Great spot on the beach”
4 of 5 bubbles Review of Azucar Hotel

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Azucar Hotel
Ranked #36 of 80 Tulum B&B and Inns
Certificate of Excellence
Harrisburg, Pennsylvania
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great spot on the beach”
4 of 5 bubbles Reviewed March 9, 2011

We spent 4 nights at Azucar. The staff was very helpful, and always around, which is surprising as there is no reception desk. When we arrived, after dark, we were a little concerned but as soon as our taxi pulled into the parking lot, there was someone there to greet us and lead us to our room. There was also a security worker who was always there- even though it is dark there, we never felt unsafe. This hotel has several rooms right on the beach, and one that is set farther back in the 'jungle'. Our room was clean and cozy. As the hotel is solar powered, the use of hair dryers, TVs and other appliances like that are not allowed. We didn't find that to be a problem. The sound of the waves was better than any TV noise. The room comes with a refrigerator, which was very helpful. The hotel has a few restaurants within walking distance, but they are generally more expensive than the ones in town. There are always taxis around, so it is easy to get to more economical eateries. You can't beat this hotel for location and friendly staff. The only concern I would have would be if I were travelling with people with disabilities. The room has three levels which entail stepping down a step, and the room is also narrow, so I doubt you could get a wheel chair or walker in there. Other than that, I would heartily recommend this hotel to others.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
1 Thank lilcookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 7, 2011

This was our second time down and four/five of us stayed in Azucars biggest suite. It's elevated so the views are spectacular and the wind is lovely and refreshing but not sandy. It has a great little kitchen and fridge so we cooked and had cold beer all week. The space was beautiful and each day Martha came in and lovingly put it back in order for us. On our second day two of the guys cut a bunch of coconuts down and prepared them first as drinks then as snacks for our entire group (4+3 friends that had joined). They wouldn't accept any pesos and it really made our day! Staff was incredibly nice. Azucar is pretty small so it feels like they are really taking good care of each guest.will
be back!

  • Stayed March 2011
    • Value
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Helpful?
1 Thank Kikibikini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed January 30, 2011

We stayed in Azucar only one night: unfortunatly because I just wished we would have stayed for one or two extra nights. This little hotel, right on the beach is gorgeous, cute, romantic... When you arrive you will park your car in a gorgeous parking surrounded by palm trees and sand. The hotel is right there on the beach. We stayed in the Coral room. It was gorgeous, clean and the only noise we heard from the room was the one of the waves crashing on the beach. I found it hard to find the "reception", but it is in fact on the other side of the road (only a few metres away). I liked the decoration of the room: very simple and rustic, yet very confortable. Candles are provided as well as matches to light the room at night, even though there is electricity 24hours a day (but it is better if you want to embrace the Tulum ecological experience). We woke up early to watch the sunrise= magical. Tulum beach is beautiful, wild, with the softest sand I have ever felt, in total contrast with the resort philosophy. It is very peaceful and tranquile. Our "neighbour" was there with his wife and young son: he went fishing for their dinner. Restaurants on the beach were a bit over priced for Mexico but delicious. We saw poeple moving around with bikes: we had a jeep bur I would have love to explore a bit more with a bike. I was heartbroken to leave this place. There is a special philosophy about Tulum, something different, respectful, ecological, close from nature. I will be back and I will choose the same hotel. Wi Fi is also a plus!!

  • Stayed January 2011, traveled as a couple
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Helpful?
Thank Emma O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 22, 2011

Review for Cabana Lunamielera

Azucar is a beautiful hotel with old a world charm. The dark wood and antique lighting fixtures, combined with lovely white linens, makes the room pop. The rooms have a small kitchenette; no stove or hot plate, however there is a fridge. The bathroom is charming, and clean with a rustic feel. I have uploaded some pictures for viewing.

But as much as I love this place I don’t think it may be for everyone. Azucar is for people looking to go back to basics. As luxurious it may sound, you need to think about what type of traveler you are before you book. There are no televisions in the rooms, you can’t use a blow dryer, and you need to unplug the fridge before you go to sleep. This did not bother us, but it may bother you.

As for Tulum itself, this was our first trip, and we loved it. It’s an amazing place to be, and you’ll feel like your soul is at peace there. But here are some pearls of wisdom you should consider:

Rent a car - Tulum is small but if you want to go explore this region you need to have a car. It’s also convenient for when you go grocery shopping…and you will need to go grocery shopping.

Pack liquid body soap - I am not sure if this is the norm in Tulum but in Azucar the water is filtered ocean water which makes bar soap not lather. Don’t get me wrong, we felt clean after our showers but we didn’t feel as clean as we normally feel.

Grocery shopping - There are some good restaurants I think are amazing like Tita’s…but you can’t go to a restaurant morning noon, and night unless you have cash to burn. Since our room in Azucar didn’t have a hotplate we only bought things we didn’t need to heat up like fruit, and stuff to make sandwiches. We lost some weight living off of this for a week.

Be clean – If you decide to make your own food, put the leftovers in the fridge, and close garbage bags with food, in a knot. Remember, Tulum is part jungle so there are always critters roaming about looking for something to munch on. Camping rules!

Mosquito repellent – Speaking of creatures looking to munch on something…beware of los mosquitos. They are more ruthless out there. We managed to avoid major damage by never going out without wearing repellent, using electric repellent plugins, and incense coils for outdoors. You’ll find this stuff in any grocery store or rather BODEGA. Also, you might want to bring bug repellent wipes, it’s just as affective, and you can bring a bunch. The average cost for liquid bug repellent in Tulum is ten bucks, and if you bring your own you’ll use it up in two days (two ounce rule!)

All in all it was by far one of the most pleasant hotel experiences I have had in a long time. I loved being able to walk down to the beach from my room, and wake up every morning to the sound of crashing waves. It was just heavenly. I miss you Azucar.

  • Stayed October 2010, traveled as a couple
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Helpful?
1 Thank Metahousecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 9, 2011

Heaven on Earth! Azucar is certainly not the best accomodation on the Boca Paila but the location is so gorgeos you forget all what is not working... We stayed in the Lunamielera cabin and we loved the tranquility and the charm of it! Waking up with the sun in your bed is one of the highlights of our stay in the Yucatan peninsula. You might have hot water if you are lucky... no regular wifi... a lot of candles that you will use... But we loved it!

There is no reception or restaurant at Azucar but you can easily find restaurants in the hotels around - for breakfast and dinner as well. Don't miss a dinner at Coqui Coqui, very expensive meal for the place but the chef's cuisine is very creative and worth the try. And for the complete Tulum experience, also at Coqui Coqui, go for a massage at the spa, a beautiful place hidden in the stone house, a perfect moment away for it all...

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
Thank Juliearoundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed December 19, 2010

There are a million places to stay in Tulum...this looks cute online and the price is right..but ultimately its not worth it. The place is tiny..the walls are paper thin..the shower literally drips water and takes about 5 minutes of the water running before the water gets hot. the internet is intermittent and extremely slow. The customer service there was worst of all. They DONT speak english and pretend that they understand, and they dont. There is no office to check in, so you have to go hunting for someone if you need any help..and you never know who is in charge...
We traveled all over the Yucatan and stayed in a BUNCH of different places, and this by far was the worst. There is nothing close by to eat or drink that is affordable either. If you dont have a car, I wouldnt stay here. We were extremely disappointed with this place.
Next time we will be staying somewhere else. I hope you will too.

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
3 Thank msfixit21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel, Mexico
2 reviews
4 of 5 bubbles Reviewed October 25, 2010

We're travelling for a long time so have to spend our pennies wisely, and we found Azucar gave us fantastic value. Only 5 rooms in the whole little complex, and we actually stayed in the one a few metres back from the beach. The little cabana was tiny but decorated beautifully and had everything we needed (including three fans!). I think we got it about as cheap as you could find cabana-style accomm. on Tulum beach and it suited our needs perfectly. There is no 'reception'... but a family of locals who live across the road and helped with everything (including waiting in the rain at 10pm to escort any groups who may arrive home to their rooms with a torch!). WI-FI was a massive bonus.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fapyrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azucar Hotel

Property: Azucar Hotel
Address: Tulum Hotel Zone Km. 7.5, Carr. a Boca Paila, Tulum, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Hotel Style:
Ranked #36 of 80 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): $$
Number of rooms: 5
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