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Reviewed 4 weeks ago

Habitas is much more expensive than my husband and I would usually pay. If you save for months and pay a luxury price, you expect exceptional accommodation and service. I agree with everything Jacqueline has said below.

Habitas is extremely noisy and hosts beach parties every weekend - unbelievably loud raves on a Saturday night and a DJ on the beach on a Sunday until 8pm. Think Coachella/Ibiza beach party for the Burning Man/fake LA hippie set rather than rustic eco retreat. We did not know about the parties when we booked our stay and were only forewarned two weeks beforehand by email.

Habitas - sort out your message. Put a picture of a beach party on your website. People have busy jobs/lives and do not have time to scour your Facebook page for details of events not properly represented in your marketing materials. Don’t insult your guests by making them sign the Tulum pledge and then host damagingly loud parties. The hypocrisy left a really sour taste.

Habitas is highly istagrammable and the place is full of influencers posing and taking photos, which gives it a strange feel. It is very small and has little privacy. Our AC unit dripped on us all night. The food, while delicious, is extremely expensive and there are no cheaper options nearby. You will easily spend £1000 on food and drink over seven days. There are no hairdryers, coffee or tea in the rooms.

I feel bad for the staff who were lovely and who must have to deal with complaints like this a lot. We left after two nights and got a cheap deal at an all-inclusive down the road which honestly has more soul than Habitas. We are getting what we paid for here.

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank eleanord587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This place makes out that they want you to feel at home and well rested but it honestly felt like a scam after our experience there; this so called ‘sanctuary’ hotel had a banging music concert which was so loud the furniture in our tent room was vibrating. They didn’t warn us when we booked so that we could choose alternative accommodations, or when we checked in the day before, or when we left to go out that morning and asked for their advice. The first we knew of the concert was when we returned to our tent to a piece of paper and we could already hear them sound testing! This is an expensive hotel to stay at and I’m appalled by the level of disrespect, they are clearly out to make money from guests who are booking a ‘retreat’ experience which they are then sharing with hundreds of music fans who have paid for a concert. These two experiences are mutually exclusive and Habitas has ignored that as their bottom line is clearly making money. We are on a once in a lifetime trip to Mexico from the Uk and this experience and complete lack of sleep left me in tears, as even after the main music finished there was more, less loud music and the noise of many people partying outside our thin tent, not at all ‘sanctuary’ like. I feel bad for the staff who are clearly repeatedly left with having to deal with upset guests because their bosses are interested in making as much profit as possible; without a care for upsetting people’s holidays.

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank jacquelinecR4358QZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2020

Lovely spot in Tulum with tent-style cabins, Habitas at its best is about the wellness services, food and beverage with excellent service throughout our stay although New Years Eve menu was disappointing and way overpriced for what we received. The tent-style cabins means that you can literally hear everything including music, people having sex next door and nocturnal monkeys and racoons fighting, screeching and running on your tent throughout the night. Initially when we booked through Booking.com we thought we had paid everything up front only to be confronted faith a $600 USD tax bill the minute we set foot on the property which was surprising. The beach was underwhelming compared to the main beach over by Taboo.

Date of stay: January 2020
Trip type: Traveled with family
Thank tbrill2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2020 via mobile

We stayed here on New Year's Eve and were told the party would go until 1am, and there would be a sunrise concert at 5:30. We chose the hotel over others in the area hoping we could actually sleep a few hours on NYE. Instead random music played until 2:30am, then they performed sound checks for 2 hours before starting the concert early at 4. The noise was unbearably loud and everything in our tent was shaking and humming, even though we were 30 meters away. There was no manager on duty and the poor front desk attendant told us it was the owner's orders and they sympathized but could do nothing. Not the hospitality or service you're pay $1000 night for, we didn't sleep all night and next day was miserable. All so 30 odd people and the owner could have a burning man style sunrise set at full blast. The hotel bills itself as respectful of the fragile ecosystem, but we personally felt the worst for the birds harboured in our outdoor shower and other animals disturbed by force of loud bass. The staff we encountered were incredibly nice and the property is beautiful, but if booking in advance beware there are concerts like this all the time and the rooms are all canvas tents.

Date of stay: December 2019
Trip type: Traveled as a couple
1  Thank Venetian901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2019

I stayed at Habitas with my boyfriend back in early November for five days while we were attending a wedding in the area. We were so impressed by the hotel and were really made to feel at home while we were there.

Originally we had booked the hotel for an extra night but due to a change in plans we contacted them over TripAdvisor to see if we could take the first day off our booking. We managed to get in touch with someone from the hotel who said it wouldnt be a problem, however when we arrived we learned that this information hadn't been passed on to management/recorded properly in their system and so our booking had been taken as a no show. After being assured it was nor their fault nor ours - very unnecessary and clearly a mistake on the hotel's side, a sorry would have sufficed! - they went on to try and figure out a way to get us in a room as quickly as possible. They did manage to give us an upgraded pool room for that night and we would then move to our booked jungle room. The pool rooms are beautiful and for anyone who would like a little more privacy particular in high season when the pool area might get a bit busier, I would definitely recommend these!

The staff was always eager to help and make the experience memorable, and having mentioned it was also our anniversary while we were there, we got gifted a voucher for a couples bath ritual - lovely treatment and the spa area and staff is lovely. Upon arrival we also discussed wanting to dive in the cenotes and Will went out of his way to look up and contact diving schools for us. Sadly we didn't manage in the end, but the cenotes are great to visit nonetheless and we were happy that they were so ready to accommodate our wishes.

The rooms were all large, beautifully decorated and had the most comfortable beds and I loved the outdoor shower, though I understand if it is raining this might be an issue for some people....we also had no issues with the water temperature. Of course, as the hotel is built directly in the jungle, anyone who has issues with animals should not stay here. We found it amazing to see all the animals running around (none in our room) and the coati are so cute!

We joined the Kundalini Yoga practice one morning, which was great and the daily free classes and other activities make the price really worth it! We also managed to eat at Moro one evening for dinner and on our last day for lunch - the food was all beautifully presented and so delicious, we had an amazing Mexican Tempranillo and Raquel, our waitress, was so lovely and helpful and really made the experience that much more enjoyable - thank you Raquel!!

The beach bar and pool area is beautiful, the live DJ on Sunday evening was sooo good and those saying this is 'rave music' clearly haven't been to a rave before...if you don't want any music whatsoever then I recommend not staying here or maybe in Tulum at all to be honest...

All in all, we were so impressed by the hotel, it was beautiful, nature conscious and we really felt looked after. So thank you so so much to the Habitas family and everyone from Habitas Tulum, we can't wait to come back and/or try one of your other branches.

Olivia and Alex :)

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
Thank oliviao272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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