Our time diving with Acuatic Tulum really left a stain over our diving experience. Really, everything was bad.
It started a day before the scheduled dive, when we purchased a package of 3 dives. When we came prepared and excited the day after, the guide at the counter (who was our diving guide later on) told us it's not recommended to dive 3 times a day, and the price we got was for experts (meaning, we should pay more). We explained that the guy who sold us the package didn't warn us from taking 3 dives, and he knew we're beginners. He didn't make any effort to understand the situation and called the owner of the place, who was very nice and understood the situation, but then said "so the other guy will pay the gap"- who says that?! it made us feel very uncomfortable. we agreed having only 2 dives instead.
We went with the guide for some training. he didn't make any effort to be nice, and we felt we need to please him somehow.
When we entered the cenote we tried practicing the 3 exercises he taught us. I wasn't doing so well with balancing, and the guide just gave up very quickly trying to show me how to do it correctly. Needless to say I have no experience with diving and another minute or 2 would probably covered my gap.
Anyways we went on diving. during the dive I couldn't balance and i found myself many times floating above the guide, who tried very impatiently to pull me down. when I managed to be on the ground, I felt so insecure and didn't enjoy my time diving, but just worried i might be floating up again and piss off the guide. My partner and I also noticed he wasn't even looking at us so frequently (we were swimming behind him) and we could easily get lost.
After the first dive we were quite exhausted and the second one came right after, with no time to rest.
The guide saw that I'm wondering if shall I join to the second one, and told me that in the second site, I mustn't float there- like it was my fault! and then he suggested maybe to switch the second dive with a diving course. I felt like he's trying to pursue me to give up the dive and I felt like i don't want to continue when I don't trust the guide and don't feel comfortable with him. I gave up the second dive, he didn't even offer a refund.
My husband went on the second dive, he has more experience than me, and said that it was a much more challenging site, with many canyons and narrow rocks to swim inbetween, and the guide never turn his head to look at him! something could easily happen and he could've get lost and the guide would never notice. He wanted to go back home so bad.
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