An absolute pleasure of a vacation. Made simply wonderful starting with our greeting from the front desk managers. Roger welcomed us with a pleasant smile and relaxed attitude after our two hour bus ride via ADO from Cancun with refreshing drinks and a great overview of all of the hotel's features and amenities. You wander through natural trails meandering throughout the local flora on the property to your room. Very ecologically taken care of and seems to fit naturally within its environment.
Hotel manager, Mariela, honestly became an immediate great friend to my wife and I that I know we will be staying in touch with in the off-season. Often finding ourselves chatting with her and swapping travel stories for an hour or two daily. She was beyond insightful with a plethora of spot-on recommendations on everything from tours and activities to the best restaurant for whatever you're in the mood for. She won't point you in the wrong direction. You can see she's great at getting a read on what type of traveler you are, and sending you to the appropriate places. Staff is extremely accommodating to all requests. If there's something you need to enhance your stay, just ask, as opposed most peoples' approach of complaining about it later. They provided a cooler to keep our room beverages cold, extra pillows, fresh beach towels, boogie boards, rent bikes if you want, etc.
My wife and I have been back to Tulum for vacations 5 times, normally staying at Playa Azul, where we had reservations (another great place to stay in Tulum) that had just closed over a local land rights dispute leaving only 5 DAYS for us to re-book at another hotel! Scary! But all turned out for the better after finding Nueva Vida de Ramiro. Mariela gave us all the reassurance we needed on the phone, guiding us to the perfect room, while booking our stay. Rooms feel very private and visually and acoustically isolated from one-another. I think they were fairly full while we were staying there, but it didn't feel like it, as we rarely ran into other people. Spacious, clean and comfortable throughout. We even extended our stay a couple days and were easily moved to another beachfront cabana by the staff taking care of the luggage move.
I'd have to say our only difficulty was in coordinating timing for our room to be cleaned. We're night owls, and like to sleep in and some days just go nowhere other than the chaise lounges on the beach. Sometimes making it hard to coordinate with the cleaning staff before they're done for the day.
We're definitely going through Tulum withdrawals. Can't wait to visit again!
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- Also Known As:
- Nueva Vida De Ramiro Hotel Tulum
- Nueva Vida De Ramiro Tulum