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“Very pleasant stay”
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
gbinva
Virginia
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Terrible customer service”
Reviewed March 19, 2018 for a stay in March 2018

We booked the condo in April of 2017, wanted to be beach front. Was informed 30 days prior to our March 2018 date that the owner had decided to use the condo for him/herself and our reservation was cancelled. All of this was done by one email. Flip Key did try to get us another location.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramatuelle, France
Reviewed May 1, 2017 for a stay in April 2017
1
person found this review helpful

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SJJGo
1 review
“Great location”
Reviewed July 17, 2016 for a stay in June 2016

Over all it was a great condo. The security was very rude, the condo was clean except for the bathrooms. The TV only worked for 1 day. Make sure you bring hand soap for your stay.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicoBlan...
Detroit, Michigan
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Needs to be cleaned and maintained properly and inspected prior to arrival”
Reviewed March 29, 2016 for a stay in March 2016

I must admit, after two traffic jams on the way to the airport, two hours in customs at CUN and then no driver waiting for me outside the airport, I was more than stressed out. When I arrived at El Faro (my first time in PDC) I was stunned by a shopping cart in the lobby. I later realized that it was a blessing. But upon entering the condo I immediately noticed that the place had not been cleaned. Dirty windows, mirrors, sinks, floors, etc. Additionally, the kitchen faucet did not work. My contact at the mgt. co., Yasmine was adamant about making it right and summoned the cleaning lady responsible for that unit. She gave her a pretty good lecture and had the place re-cleaned. She had the faucet repaired and the next day when I found that the internet wasn't working Yasmine came to the condo and fixed it herself. There was a bad connection in the wall where the port was installed. If not for Yasmine, I probably would have left...on the spot. After settling down that night, I got to know Carla and the front desk and everything started to come together. The perfect view of the pool and ocean certainly didn't hurt.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view from the balcony is priceless. Yasmine and Carla are great.
Liked least: Arriving to a dirty condo and feeling like a sucker.
Traveling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica G
Miami, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2016 for a stay in July 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Localización
Liked least: limpieza
Traveling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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