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“Beautiful Resort”

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Grand Sunset Princess All Suites Resort
Ranked #74 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful Resort”
Reviewed November 28, 2013

I was worried after reading the latest reviews before we left for this resort October 16,2013.
What a relief when the resort turned out to be better than expected..
Beautiful grounds and pools are amazing .
Beach is ok but venture down to the "chill out" part of the beach for the white sand and crystal blue water. Tried out the " chill out" beach one day but found it wasn't really worth the $
The buffet was good for breakfast and lunch but the aka carte were the real pleasure. There Ate so many we ate @ a different theme every night.
Bartenders were not very nice even after being tipped but oh well
Sports are ok
Front desk staff was kind but had to be pushed to get help
Rooms are FANTASTIC and maid service phenomenal... Water and fridge stocked everyday..beds nice and perfect spot was room 2201 (right in the middle of the "quiet pool area) but close enough to be central.

BEWARE OF THE BEACH AND STRAIGHT PINS IN THE SAND FROM THE VENDORS.. MORE THAN A FEW TRAVELERS ENEDED UP WITH PINS IN FEET...OUCH...

Room Tip: Room 221 and room 2201 are perfect..
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caleeforniagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Manager at Grand Sunset Princess All Suites Resort, responded to this review, November 29, 2013
Dear Guest,

Thank you for sharing your experience on TripAdvisor.

We are happy to read you had a great time in our Hotel; it is a pleasure to know that you enjoyed our facilities. Our main goal is the total satisfaction of our guests, it is heartwarming read we accomplished that goal with you during your stay.

Reviews like yours serve to motivate us even more and improve ourselves every day.
We will be delighted to welcome you back in the near future.

Best Regards,
Grand Sunset Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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charleston
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 28, 2013

Let me start out by not telling you how big the grounds are and how far the beach cause you already read that....We were upgraded to platinum swim out after booking a regular swim out which sounded nice but we felt like we were to far from everything that was going on at the main pools, which was not that much but better than nothing,,,The food was just ok... MAYBE A 3 STAR RESORT as best

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank demp43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 29, 2013
Dear guest,
Thank you for share your feedback on TripAdvisor.

We regret very much that we did not impressed you with our yucatan suites only adults, we took good note of your observations and we will be working in our process, however I would like to to explain that our suites are set away from the hustle so that our guests can relax to the maximum and is not necessary go to the main pools because our Yucatan guests have an exclusive pool for them.
I look forward to welcoming you back to Grand Sunset Princess
Best Regards.
Grand Sunset Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 27, 2013

I just got back from a week at this resort today and couldn't wait to write a review. My boyfriend and I went against all the bad reviews this resort has and are so happy we did. The grounds are so beautiful and well kept that the 5-10 min walk to the beach didn't bother us, as everyone seems to complain about. We never fell or even came close to falling on the so called "slippery marble floors" and I was in flip flops all week. The only people I saw falling were too drunk and running around after hopping out of the pool. Our room was on the princess side and right beside the main activity pool. We never saw a single mosquito and heard a lot of people got bit despite their bug spray on the riveria side. We had no issues with the smell of the room, any leaks or complaints about the comfort of the bed or pillows. Whenever we needed something like the iron or help with our safe, front desk sent someone within 10 minutes and called to follow up and ensure someone came. Our room was also right in the middle of the resort so no walk was too far for us. Less than 10 min to the beach and vice versa to the lobby. The entertainment was AMAZING. I can't thank the entertainment team enough - the daily activities at the pool, the pre shows (fire show, bingo, dance lessons, etc) and then the shows in the theatre every night were awesome!! We really enjoyed the horror and tropical show, they are a must see. The choreographer/main dancer is phenominal in all the work he puts into these dances. Back to the entertainment team, not only did they entertain, but they made you feel welcome and encouraged you to participate in everything you could. Special thanks to Adrian for all his hard work and dedication to this resort, we greatly appreciate everything you did for us to make our vacation that much more memorable. We will be coming back because of the lasting impression you left on us. The food was good, we have no complaints about this either. We really enjoyed all the a la carte dinners, in particular the French and received awesome service by our waiter, Valentin. I have no idea why people complain about the drinks at this resort. We never had to wait for service longer than a couple minutes and the drinks were never water downed or cheap in the amount of booze they put in. In fact I had to ask some of the servers to pour less alcohol because a rum and coke was like a rum with a shot of coke. Lastly, the beach. We can't say much about it because we didn't go there that often. We went into tulum and enjoyed the beaches there but when we went to the beach at the resort, we didn't mind the vendors because it was neat to see some of their stuff. None of them bothered us when we were on the lounge chairs because we didn't engage in conversation with them. The only thing annoying about this whole trip were all the people or parents letting their kids feed the wild life and the coaties being comfortable enough to come and steal your food. Everyone should respect the signs posted and stop feeding them! We couldn't enjoy the snack bar on the beach as much because of this but this isn't the resorts fault at all. Overall, I think we definitely got our money worth. I am certain we will be back here soon.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank ab1360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 28, 2013
Dear guest,

Thank you for taking the time to share your experience and kind review. We are delighted to read that we exceeded your expectations and mostly that we will have you back with us.
We have shared it among our staff and in particular passed your kind words on to Adrian and Valentin.

We look forward to welcome you again in the not too distant future!

Kind Regards,
Grand Sunset Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 27, 2013

Great place for the value. Really enjoyed our stay. My wife and I went with our 2 little girls 4 and 2. We had a blast. Great choices of restaurants, entertainment and amenities. Place is very well landscaped, and u can definitely walk off the food you eat.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 28, 2013
Dear Guest,

Thank you for your review! We feel privileged to have had the opportunity to serve you.
I am glad that our hotel, services and the attention from our staff, met your overall expectations.

We hope that you will not hesitate to visit us again in the near future as we look forward to welcoming you back.

Best Regards,
Grand Sunset Princess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2013 via mobile

Upon arrival, my husband gets a little giddy with excitement- we have been waiting for that necessary vacation.
We left all of OUR baggage at home to marinate!! :)
When we reach our room, I look up from my sandals & gaze out onto the famous Mexican turquoise sea. It's the bluest if blues, clouds are brightest of white....I indulge in the wine (that is left for us daily) and my husband and I toast with a shot of their 'house' tequilia- to our love and freedom.
The rest of the trip is a whirlwind- rafts, swimming after hours down the "lazy river" that runs through the beautiful, MASSIVE grounds. Paradise does exist.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tattoobaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 28, 2013
Dear Guest,

Thank you so much for sharing your lovely review with our future guests.

We feel very happy that you have enjoyed so much our resort.
Your comments are very valuable for us and we hope to continue hosting you, your home in Playa del Carmen await for you all the time.

Kind Regards,
Grand Sunset Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 26, 2013

Upon getting to the resort we were very impressed with the overall look. The grounds, room and service were good. The problem was the food. It was always just ok. But then my husband got really sick and we were informed others got sick as well.

Room Tip: Be careful as the air conditioning doesn't work well.
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 27, 2013
Dear guest,
Thank you for taking the time to share your comments with us and with our Trip Advisor readers. I am truly sorry to hear that your stay was not completely satisfactory. I appreciate receiving feedback from you and I will follow up with our team regarding your comments. We look forward to welcoming you again in the future.

Kind Regards,
Grand Riviera Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breckenridge, CO
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 25, 2013

Be prepared to slip on the marble floors and fall down as I did when it rains at the Grand Sunset Princess, and I hurt my back! Saw people on crutches, heads bandaged, casted arm, and talked to many people who had also slipped. There's no way to escape slipping, as the marble floors are throughout the Resort. Food was just okay and drinks average, nothing special. My room smelled like mold, and I'm highly allergic to mold. The bed "crackled" every time I moved, as there was some plastic protection under the sheets, and the pillows were stinky! And what's up with the numerous junk stands right on the beach in front of the hotel? I want to look at the ocean while lying on the beach, not junk stands and massage tables! This Resort is so big that you have to ride a shuttle to get around, and sometimes the shuttle is no where to be found, so you're hiking pretty far to your room and the restaurants! The spa was the only highlight thanks to my massage therapist! Never going back to this Resort!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Breckenridge_COKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review, November 26, 2013
Dear Guest,

We are deeply sadden to hear about the experience you had and we wish to extend our sincere apologies for the inconveniences. Our responsible managers have been informed about it.

We are working in each comment that you said for the hotel.
We hope that we will be able to welcome you back to the Resort in the future to show you how we are improve our service.

Best Regards,
Grand Sunset Princess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Sunset Princess All Suites Resort

Property: Grand Sunset Princess All Suites Resort
Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico

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