Visited Jan 8-15. Booked through Apple Vacations and flew AirTran. First, let me set up my experience. I have traveled extensively throughout Mexico and the Caribbean, twelve times since 2000. This is not a brag, but so that you can tell that there is some experience behind my commentary.
The hotel is about a 35 minute drive south of the Cancun airport. One on the ground, you will find lovely, manicured grounds. Pools run throughout the property. The hotel offers some first floor rooms where the guests can walk straight off your own terrace into a pool. Interesting feature. We were in Room 3206. The front desk had kindly upgraded us to a room closer to the beach and with a in room jacuzzi tub (which we did not use.) The room is large and well appointed and offers double sinks, a large terrace, small refrigerator and a flat screen TV. If management is reading this please note that the shower floor in this room slopes away from the drain, causing the water to puddle at the shower door. You will have to resurface the floor so it slopes toward the drain and/or add a drain by the door. I used my foot as a squeegee after each shower. By the way, the bath towels are smallish and thin. The property has numerous, large interconnected three story buildings. There is only one elevator per structure. Our room was a full city block from the elevator, so climbing to the third floor was the norm. Nonetheless, I prefer the low-rise set up to high rises.
In the first moments after first going out to the pool in check-in day, my wife slipped and fell hard on the pool deck by Bldg. 3. One of the guests who jumped up to assist her, admitted that he likewise slipped and fell the prior day. Hotel Mgm't- DO SOMETHING ABOUT THIS. Perhaps something as simple as scoring the concrete could help the situation. For the rest of our stay we often avoided walking in this area, even though this was the most direct entrance to our building from the beach.
The beach is very broad and wide. Now I will provide the hotel with my highest compliment (and I sincerely mean this) there are an adequate number of chairs beach-side and poolside. Most hotels fail this basic standard. Yes, some guests did the selfish save-chairs-all-day-long thing, but most did not. Two years ago we stayed in a 5-6 star property where you would look out at a field of unoccupied, but reserved seats at most any hour and we could never find a vacant chair to sit in. Likely the fact that there are enough chairs here, discourages putting a towel out at 6 AM nonsense.
There would even be a better chair situation but for one curious fact. The hotel does have a guest caste system. Those at the top of the heap get different buildings, free wi-fi, better dining options, different beach towels (silver) and separate/exclusive beach seating areas. Many so-called Platinum guests sit with us untouchables, while there are MANY empty chairs in the exclusive zone. By the way, they do enforce this guest segregation.
The beach is nice, but there is one incurable issue. The water is very shallow, coming up to my thigh even after walking way out. You feel like you can walk to Cozumel. Safe for kids, but very difficult to swim in without hitting bottom. They have 3 or 4 booths right at the front of the beach selling tattoos trips and souvenirs. Stupid. It takes up shoreline and blocks views. Move them back to the rear. Also move the massage tent. Those getting massages aren't looking at the sea anyway.
The hotel allows guests to eat at specialty restaurants every night. Most competitors limit you to only three or four nights out of seven. You must have reservations which are made at a desk behind the lobby bar. It would be great if they had one more person taking the reservations, because often there were five or six families waiting to book. The restaurants were over-all quite good. I enjoyed the Japanese grill the most. We also ate in the steak house, Asian, Mexican and Italian restaurants. All fine. Don't expect a $100 per plate gourmet experience and you'll be satisfied. The buffets are adequate and typical of the competition. Adding a second omelet chef in the morning rush would be a great help. When eight guests were in line, I ate something else instead of waiting.
They offered burgers, etc. at the beach each day, but our last day (can't explain.) This is a really nice and unique feature. Keep doing it.
Lastly, the help was all terrific from the waiters to the front desk to the maids. Excellent and friendly.
Conclusion- Good hotel, well priced, good value. We will return.
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- Also Known As:
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico