Tavelled with Sunwing Nov 8-15. Everything on time with flights, on time, great service.
We arrived close to 11 pm. Check in was on time and smooth (accommodated our request for higher floor room etc). No welcome drinks, but not sure if that was included or not.
Room 5*: beautiful, well decorated, cleaned daily; however, they could wash the floors better before room switch (after previous clients, and before the new ones check in). There were some weird red/brown dots in some spaces and we were not sure what to think it was. As some stated; ironing board but no iron (no bother to us). Plenty of towels supplied daily. The safe is very big in comparison to all other resorts we have travelled on various islands. You can easily fit a laptop and all other belongings. Nothing missing in room. Remember to always take your room keys, the maids take it for security reasons.
Pools 4.5*: very nice. We chilled at the deluxe swimout pool areas. Yara was excellent, always coming around with drinks (yes, they come around the swimout pool as well). We preferred to the other pools. Party pool was always full, it looked fun, but we did not participate. Other pools looked good. Keep in mind these are not HUGHE pools like you would find in Riu or Iberostar. They are smaller pools, all connected in some sort of way. Nice set up.
Beach 4* / Ocean 1*: very disappointing! Like others have mentioned, if you like the beach and ocean, take my advice; don't think "it can't be that bad". It is! The beach itself is beautiful. Plenty of chairs (the vendor's are located only in front of the main entrance to the beach). You can find plenty of spots where vendors don't block your view. The ocean... oh the ocean. How can I put it nicely - horrible. If you are used to the Jamaician or Cuban or Dominican water - you will cry cause you really can't go into it to take a dip. Water shoes or not, when you fall, you scratch your knees etc. Hence the reason we chilled at the pool (we never do this on vacation). So if you are a beach/ocean vacationer, look else where!
Food 3*: buffets; breakfast was good. Lunch; hot dogs, fries etc. Dinner; same as lunch. NOTHING special. It wasn't what I expected in Mexico. I really wanted some local foods, nothing. No cooking stations (they used them to cook food for the buffets, not to put fresh on your plate). A la cartes; we did Miso - bit different than other japanasese we experiences in resorts, but the food was ok. No appetizers like usual; just the cooking show. Le Fondue; skip it. Las Olas; it was ok. We took the extra lobster; it was ok but since we had lobster in playa del carmen, it was a bit disappointing. :)
Drinks 2*: no real cocktail menu. Everyone (bartenders/servers) had their own menus lol. So if you asked for a crazy frog shot at different bars, you would get a different shot each time. They really use the bottom shelf booze for non platinum guests. This aspect is VERY disappointing. If we are all vising a 5* resort, we shouldn't be poured 1* alcohol. Also, they use sweetner in their drinks, so if you don't like that, beware. We stuck to mojitos; quite good. Ask for white rum, at least you'll get bacardi, not some brand we've never heard of :)
Shows 2*: we've been to 3* resorts that had better. The rockband they had one night was pretty good.
Where we were shocked is Playa del Carment (nothing to do with a resort). Last time we were in Riviera Maya was 2008, and we coudn't believe how corporate it is now. We came because of the old vibe, which no longer exists.
We have travelled with another couple, and they made our holiday. If we would have been alone with my hubby, we would most likely asked to be changed to another hotel.
service was good (on the sunset side/ riviera was horrible). Very professional.. maybe even too much ;)
The grounds are beautiful though. Well looked after. All four of us decided that we would not go back to GSP. I have been to Mexico twice before and loved it, our friends visited on the Tulum side, and said the other hotel (although a 4*) would be a 10* compared to GSP.
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- Also Known As:
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico