This was my first all inclusive. We stayed in the Yucatan Platinum Adults only section. This was very much worth the upgrade. By upgrading to platinum, you get free in room wifi, free 24 hour room service, access to a private lounge with premium drinks and wifi, access to platinum only pools and access to platinum only beach area with drink service. The room was immaculate, extremely clean and had a whirlpool tub. The only downfall of booking in this section is you are furthest from the beach. Its about a 10 minute walk, but there is a golf cart service that passes every 15-20 minutes and will drive you down. Bonus of where the rooms are is that you are closest to the restaurants and lobby.
We arrived at 11 Am and only got our room around 3pm. I was a little disappointed with this as I arrived battling one hell of a cold and all I wanted to do was get into my room and sleep for a while. I ended up sleeping on a couch in the lobby. I told the clerk I was really sick, could he please try and get us a room faster and he said he would see what he could do... But by 3pm my boyfriend had to go up to the counter and ask for the room, which by then was ready.
Other than that, everything was wonderful! The pools are pristine, pool bars are great. The pool in the middle of the resort has a dj pretty much all day. This was the party pool. Raul is the bartender there and he is absolutely fantastic! Dances, sings, makes amazing drinks. Never watered down. Was hard to get chairs in the shade at this pool if you arrived after 10 am.
The food was good. I always managed to find something to eat and I am very picky with food. The buffets had so much choice! Very clean! The servers were very quick with drinks and clearing plates.
We went to 2 a la cartes, the oriental and the italian. They were descent. Dont expect 5 star food but was still good. Hard to get reservations though. Try and reserve the day you get there. Being platinum, we had a private concierge who did the reservations for us. If you dont get what you want, go back daily as people switch their reservations or cancel all the time. I was surprised that we had trouble reserving because when we went to both restaurants, they were both half empty. So maybe if you just showed up with out a reservation you may be able to get in.
The beach is beautiful but a little rocky and has a lot of erosion. There are vendors right on the beach who can be a bit annoying! Always asking if you want a massage, your photo taken, a tour ect. We just started ignoring them.
We didnt bring kids, but from what i could see, the kids club seemed wonderful! I believe the hours ran from around 830 am to 530 pm and then from 7pm to 11pm. So if you want to go on a family trip without always having to take care of your kiddies, this resort is perfect. Like I said we didnt bring the kids so I am not sure how to register but the animators were always playing with the kids and all I saw was smiling faces.
Every evening at the lounge bar in between the 2 buffets they have live music and shows. One night they set up vendors in that area, sort of like a flea market. The artists are amazing! On guy was making paintings with spray paint and they were stunning! We bought one. They were 20$ each or 2 for 30$. He had so many orders that we bought one that was pre made instead of waiting for ours to be made in front of us.
The swim out rooms looked really cool but many of the people we spoke to who had them said they rarely used them. Most people spent their time at the party pool instead of their swim out. The swim outs are part of most of the pools, so it is not private, anyone can be swimming right in front of your room. They are the most expensive to book. When we told people about what the platinum package gave us and that is was at least 200$ cheaper than a swim out, they said they would have preffered taking the platinum package.
Once per day there is a complimentary shuttle to Playa del Carmen. You have to book this in the lobby the day before you are planning to go. There are only 42 reservations per day and they hand out tickets at 8am every day. Be there at 730! Otherwise a taxi to Playa will cost 20$ there and another 20$ back. Shopping there is hectic, very pushy! I was kinda uncomfortable to ask a price because once they give you the price of the item they push and push for you to buy it. They drop the price big time! One place we asked the price of some jewelery and he started at 850$ US. By the time we were walking out the price was down to 200$US so negotiate!
We booked our only tour at a tequila store on 5th avenue. Was way cheaper than the tours offered at the hotel. We paid 50$ US each for an all day tour of Tulum, Coba, Mayan village and Cenotes. Unfortunatly we never made it to the Cenotes, instead they brought us to a beautiful beach for about an hour. The tour was booked with Easy Tours. They seemed unorganized but we got to see what we wanted to see and paid less than half of what the hotel tour companies were charging. We were picked up right at our hotel and dropped off there. We had a guided tour of both places. Our guide was very knowlegeable and spoke both english and german.
All in all our trip was amazing! I would recommend this hotel to anyone wanting a 5 star at a good price. The staff is wonderful, place is beyond clean and the food is good. Drinks are not watered down at all and if you like strong drinks just ask for a double! You will not be disappointed at this resort. And please tip well, these people make about 4$ per day for an 8 hour shift and they pool their tips.
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- Also Known As:
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico