Im not sure where to start, so here it goes! If you have booked, or are planning to book at the grand riviera princess, and want to read about it please read my review. You will not regret it. PLEASE do not listen to any of the negative reviews, because nothing stated in them was true. This is a long review but I will be talking about my great experience at the Grand Riviera Princess.
First of all we are a family of 4 my wife, my 2 teenagers and myself. We were at the Grand riviera Princess from August 4-11, 2014. I must also say before starting this review that we are a very picky family, and cannot deal with something below great quality.
Once we landed in Cancun Mexico, we were greeted by a very nice gentleman which drove us to the Grand Riviera Princess, which took about 30 mins. The pathway leading up to the resort is not very assuring, however upon arrival to the front lobby, we were shocked at the maintenance and cleanliness of the resort. We then got into the lobby and were greeted by the very friendly bell boys which took our bags. Then shortly the very nice young lady that gave us a nice pineapple drink upon arrival. We got in the lobby earlier than the others so there was no line at the check-in desk at around 2:40.The process of check-in was so easy, and took about 10-15 minutes. We had booked in 2 rooms, however the lady told us there was only 1 room ready at the time and the second should be ready in a few minutes. She then suggested we go catch the lunch buffet which closed at 3:00. We went and what a great suggestion it was! There were huge pieces of t-bone steaks, and chicken breasts that are spiced to your liking then grilled fresh for you. There were salads, fruits, vegetables, meats, fish, poultry and so much more. Most of the items we had tasted were great and we were all very happy. We were then greeted by the manager which was probably one of the best people we have encountered during this vacation. He was dressed in black attire. I don't remember his name. By the time we ate the first plate the buffet was ready to close, however the manager instructed the chef to make us another steak. By the time we returned to the lobby, our 2 rooms were ready, and or luggage was already on its way.We took the trolly from the main lobby which was driven by a very funny, friendly man that took us right to our rooms. (Deluxe Junior Suites) The setting of our room was great! It was just a 1 minute walk from the party pools, and the quite pool. As well as the Las Olas restaurant and the snack buffet. The lobby was about a 4-5 minute walk from our rooms. So not a lot of walking at all. We got up to our rooms and they were very beautiful, spacious and clean. Not even a speck of dust. Our luggage came about 5 minutes after we arrived to our rooms.
During our trip we went to 3 pools; The 2 party pools and the quiet pool. They were all amazing. The party pools always had music blasting, the people were lively and there were always activities going on, which were very entertaining and fun. There was a swim up bar located inside all pools which served great drinks. I would like to give a special thanks to Celsa at one of the swim up bars for her sense of humour and friendliness, she always made sure we were taken care of, and greeted us with a very welcoming tone and a warm smile. The pools are always very clean, and well maintained. There were always staff collecting the empty cups and things left by the customers. There was always some where to sit, it was very rare ending up sitting with no shade. The beach was amazing! So beautiful! A lot of reviews say that its rocky, however I didn't encounter a problem with rocks. I always sat at the area in front of the bar at the beach so maybe try sitting there when you go, because there were no rocks there. There was always shade and the sand is white and very soft. I spent at least 2-3 hours at the beach everyday, and it was an enjoyment everyday. There was always food, snacks such as burgers, salads, nachos and hotdogs were available. I only tried the burgers and nachos and they were very good. There was also a bar which served delicious drinks, and loungers were plentiful, we always found somewhere to sit with shade. So I would give all the pools, and the beach 5 stars!
On our trip we spent 4 evenings at the buffet, however we did get to try 3 a la cartes. Which were Las Olas (seafood), La Vaqueria (The grill), and Mama Mia (italian.) Las Olas was amazing! If you like seafood, this is the restaurant where you need to be. We took the princess plate which consisted of fish fillets, calamari, squid, mussels, clams, and shrimp. It was very good,and filling. It was also well spiced, and not at all bland. La Vaqueria was great as well. If you do end up eating here, I would recommend you get the t-bone steak plate, as it was the best plate we enjoyed there. We tried the flan steak, and the grilled chicken there, but they were not quite as good. Lastly, Mama Mia. It was good as well. However they give very small portions. We had ordered bruschetta for an appetizer and they gave us a very small piece of bread with some tomatoes and parmesan on it. We weren't overly impresses considering the bread was soggy as well. I also should add that the process of booking in a la carte restaurants is not at all a chore! On thursday night in this resort, we went to the desk where you have to make the reservations and she booked restaurants for Friday, Saturday and Sunday. It was not a hard process at all. She was very nice and always had a smile on her face. The buffet was very good, and every night they had a different theme. By the 4th day on our trip we got sick of the buffet as it became kind of repetitive so that is why we booked at the a la carte restaurants. So I would give the food at this resort 4 1/2 stars.
The service at this resort was one of the highlights during our stay. We never encountered someone without a sense of humour and a friendly smile on their face. The trolly drivers were very friendly and always joked around, the staff in the buffets were very funny as well, very welcoming and always made sure you have enough drinks, your table is clean, and your well taken care of. There are too many servers to name because they were all very, very nice. The people at the check in desk, and the concierge were also great people, with no attitude whatsoever! We did encounter a problem where my daughter lost her resort bracelet (you receive it at check in), but they didn't even hesitate to give her a new one with no cost. Not even 1 problem encountered with any of the staff. The staff never seemed to be expecting a tip, however we did anyways to thank them for their great service. Some staff did speak very little English but you could still understand what they wanted to say. So definitely 5 stars for service!
This was also a very strong point for this resort. It is a very large resort so one would think it should be hard for them to keep it clean, but think again! Throughout the whole resort we did not see any garbage or any thing that was not clean. There was always people around the resort cleaning the windows, and doors, shining the floors, picking up the garbage, trimming the trees/bushes, and even sweeping the ground after it rains. After about 5 minutes its not possible to determine whether it had rained or not. This is probably the cleanest, and most well maintained resort there is. If I could give it more than 5 stars I would!
The entertainment at this resort is very good! Everyday at the party pool, and beach there were activities such as, water polo, beach volleyball, aerobics, dancing in the pool, pool volleyball, ping pong tournaments, and so much more. Every night at 9:30 pm there was a show in the theatre which was located on the upper floor at the lobby. They had a different theme/show every night. They were very colourful, entertaining, and very skilled. All entertainment staff were amazing, and very flexible. One night they were impersonating popstars, and they got a standing ovation from how well they were dancing. Its a must see! There is also a nightclub located in the lobby, but is only accessible if you are over 18. Its very bright, and they have a great collection of songs. There are lots of excursions at/close to the resort like the coco bongo, rock climbing, seeing chichen itza, and more, however we just wanted to enjoy the resort. But we ended up spending about 2hrs at a close (10-15 min taxi ride) shopping centre called "5th Avenue." There are a lot of nice stores, souvenir shops, and restaurants located there. We got very nice souvenirs, and treats from 5th avenue. If you go at night, they host special light shows and dancing as well! I would recommend you check it out during your stay. The transportation is plentiful at this resort as well.There always taxis at the front of the resort available for everyone, as well as collectivos, buses, etc. There is also a rent-a-car store in the lobby where you can rent a car for a certain time, for a certain amount of money. The trolly that moves throughout the resort is not a pain at all! It goes through the whole resort you can take it from in front of your room, lobby, or restaurants, and you can tell the driver where you want to go and he will take you. Even the beach! It says it comes around every 10-15 minutes, but it usually comes earlier. It also always tells you when the next stop is, so you don't have to wait out in the heat for long.
Overall this was the most perfect vacation we have been on, and we are already planning to organize another visit next year! We will hopefully be returning to the Grand Riviera Princess again! Definitely a 5 star resort! Couldn't ask for anything better. Once again please don't listen to bad reviews, they made me worry when I was planning my trip, but it turned out the best resort I have ever been to! Have fun on your trip.
- Official Description (provided by the hotel):
- Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more less
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- Also Known As:
- Grand Riviera Princess All Suites Resort And Spa
- Grand Riviera Princess All Hotel Playa Del Carmen
- Grand Riviera Princess Hotel
- Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico