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“Wonderful Vacation!”

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Grand Riviera Princess All Suites Resort & Spa
Ranked #78 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Edmundston, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wonderful Vacation!”
Reviewed March 1, 2013

Just returned from a week stay at Grand Riviera Princess. Very big Resort. Nice clean room (7129) garden view, the bed was comfortable, located in the middle of the Resort...the 5/6000 are closer to the beach. The landscape is beautiful, everywhere! 4 breakfast/lunch buffets, plenty of choices, 5+2 restaurants à la carte, Miso(oriental/sushi/cooking show) was delicious, we went 3 times, La Vaqueria(steakhouse) the T-Bone was perfectly cooked, and we tried the Swiss Fondue, it was really good too, had chicken and shrimp with cheese fondue! You can make reservation up to 3 days in advance, or you can try to get in without reservations...you have nothing to lose! The service was very good, the cleanliness too! Plenty of pools to choose from, some are more relaxe, others, with entertainement...Nice banana margarita and Mango Daiquiri! The beach is awesome...but they're some vendors in front of it, who should be in the back...don't really need shoes in the water at all, specially if you get in the water in front on the beach "spa" tents...yes there is some rocks, but not everywhere, and you can actually see them as you go...We did not go to any shows at the Theater, who's one the second floor, across the "à la carte"restaurants....There was good entertainement outside, live show, in the lobby/Plaza, between both Resort...The Sunset is right next to Riviera , you share ALL, the pools, beach, restaurants...We really loved this place, I would definitly recommend!

Room Tip: 8000 rooms are near the main Lobby and "à la Carte" restos....the 6000 rooms are closer to...
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  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank Somuchfun35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, March 13, 2013
Dear Guest,
Thank you for taking the time to share your feedback of your recent stay with us.
Thank you for letting us know all the good and bad points during your stay and we are working on all the issues that you mentioned.
Looking forward to hopefully have the pleasure to host you again soon.
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
City of Kawartha Lakes
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 1, 2013

We only travel to 5 star resorts. This resort is HUGE. We loved the walking but you can take a golf cart trolley if you choose, you have to wait on avg. 15 mins for this. The rooms were lovely, we had a jacuzzi however I cleaned it myself. Our king size bed was a ROCK...my husband loves hard beds but this was awful, we never slpet well. Housekeeping was tipped daily and we still had to steal our own towels from the linen room. We had no face cloths or hand towels for 2 days. Our mirrors were not cleaned in the bathroom, we killed a bug the 1st night and it was still there our last day. The resort is beautifully landscaped and maintained. We came across a few wonderful bartenders but the waiters are greedy and rude and expect tips. We were not offered drinks at any lunch, they were just too busy. A La Carte restaurants were awful and loud and too busy, I like a more romantic quiet setting to eat. The beach is VERY commercial, hard to see the ocean from the chairs. Entertainment was hit amd miss, not a lot while we were there. We will not be going back. Found it overpriced and the service not what we expected. Also, don't expect much from the internet, even if you pay for it...disappointed. We have been to the Maya Riviera 3 times now and this was our least favorite, we will not recommend to anyone.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MamaJulie69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 28, 2013

Just returned from a great stay at Grand Riviera with my daughter. We were in the Platinum section and it was most definitely worth the extra cost in our opinion. Room was very spacious with a lovely verandah. The Platinum section is the closest to the beach. The beach area for Platinum rooms was very nice with great drink service.
It is a very large resort but we enjoyed the walks to the buffets and other pools. Beautiful grounds and one of the cleanest resorts we have been to. We found the food to be well prepared with a great variety. My daughter had a massage on the beach which she enjoyed and we both had spa treatments, which were excellent.
We had a great mom-daughter get away. Thanks princess hotels for a great stay.
Will certainly keep your resort in mind for a future trip.

Room Tip: Our platinum room was excellent. We had a ground floor.
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  • Stayed February 2013, traveled with family
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Helpful?
1 Thank nearnorthOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, March 13, 2013
Dear Guest,
We are glad that you had an enjoyable stay with us.
Comments like yours motivate us constantly to do our best not only to maintain the quality of the service we provide, but also to go beyond our guests’ expectations.
We look forward to welcoming you again soon.
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbyshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 26, 2013

absolutely grand hotel. we had a honeymoon sweet with a Jacuzzi. Beautiful room with flowers and fancy towel origami on our beds daily. immaculately clean. beautiful beach with clear blue sea. did a couple of excursions, went to xcaret and cozumenl and mayan temples. our favorite part was the underground rivers and cenotes. fab honeymoon, couldnt of dreamed of a better location. food and drink was good and readily available. staff all really lovely. would deffo recommend.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
9 Thank emma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, March 6, 2013
Dear Guest,
Thank you for taking the time to write a review on Trip Advisor.
Having chosen to stay with us for your honeymoon, we were delighted to hear that you enjoyed all the services and facilities on offer at the hotel.
We hope to welcome you back in the future for another enjoyable stay with us.
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 25, 2013

For a young married couple with no kids we absolutely loved the pace of this resort. It is a HUGE resort but you never feel crowded AT ALL!

The food is not WOW - but the criticism comes from a former but still classically trained chef. There was enough variety to keep you happy as long as you get the platinum upgrade. The breakfast was the best buffet I've EVER HAD!

The beach was rocky - I was hard headed and bought my water shoes on the last day! Don't be dumb like me - as soon as you buy your water shoes you have a 100% better time in the water.

Enjoy this resort - that's all for now.

Room Tip: Choose the "Grand Yucatan" Adults Only Platinum Swim Up Suites" - Oh my God those ar...
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
7 Thank Barrod J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, February 26, 2013
Dear Guest,
Thank you for taking the time to share your feedback of your recent stay with us.
We are delighted to hear that you enjoyed your stay with us.
We hope to welcome you back in the future for another enjoyable stay with us.
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Ontario, Canada
Level Contributor
145 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 25, 2013

We booked this for a short few days into the sun and got to enjoy the Grand Riviera Princess. The overall facilities are nice and well maintained. But the overall experience in the suites is not really up to par as a 5 Star resort. We booked as the top available from the agent (Deluxe Suite) to only discover that the resort is okay but the upgraded area Platinum is really where the 5 Star starts. Obviously all booked up and not avail for us to upgrade while there.

The lesson here...do your homework when booking.

The buffet restaurants were as expected and service was very friendly and helpful.
For the A-la-card restaurants we found that you better be well organized to book them ahead (up to 3 days) as for some reason they are booked out quite quickly. We did well that way but were surprised that thought they seemed all booked there was lots of space when looking around while having dinner. The French La Fleur as well as the Grill was excellent, the Mexican was okay and the Fondue was poor at best.

The rooms were pleasant but nothing special...TV was low res (but hey why watch TV when in such a nice location)...but while we actually prefer harder beds this one was closer to what you would find in a Quality in (ie 2*)...hard, little give, minimal padding and just overall not great.

While writing a critique it is often easier to pick on issues than to high light all the good things and I would point out that it was a nice resort but some of the issues should be highlighted as to give a perspective of what you will find. So nice resort. Mostly good food. Some entertainment...sometimes to much noise from the pool bar but okay. But the real issue is the beach...it is very crowded (I guess I thought we were at a 5 star) and it is full of Stands selling "Stuff" - really not nice. And these are not at the back of the beach...no, they placed them right on the beach on the prime areas.... so yes the bulk of the sunbathers will not look at the waves crashing inn but at people peddling massages and tattoos. We went far to one side and it was okay but I thought this was really not unnecessary.

So overall it was a pleasant trip but would choose alternate an destination.

Room Tip: Make sure you get the Platinum or better upgrade. And if you don't like noise insist on a room...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, February 26, 2013
Dear Guest,
Thank you for taking the time to write a review on Trip Advisor.
We take our guest feedback very seriously and nothing would make us happiest than to have you return as our guest.
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 25, 2013

I have been there now twice with my boyfriend, it has been the best holiday we ever had!!! we went first time for 7 days, and came back 5 months later again for 2weeks!! second time we upgraded our holiday to platinum and it was fantastic - staff very attentive, and great choice of beverages. very good value for money. We coming back again in April - so I will see you soon again:-)

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hannahhh_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, March 6, 2013
Dear guest,
Thank you for your post about your recent stay at our hotel.
We are delighted to hear that you have enjoyed your stay with us.
We hope to welcome you back in the future for another enjoyable stay with us
Sincerely
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Riviera Princess All Suites Resort & Spa

Property: Grand Riviera Princess All Suites Resort & Spa
Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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