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“Service was terribly slow!”
Review of Sur Steakhouse

Sur Steakhouse
Ranked #87 of 1,435 Restaurants in Playa del Carmen
Price range: $40 - $60
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Bar scene, Large groups, Romantic
Dining options: Breakfast, Late Night, Lunch, Dinner, Reservations
Dining style: Casual Elegant
Cross street: Calle 12 & 14
Reviewed February 20, 2014

Food was good but the service was terrible slow! We sat for 25 minutes before we received our drinks. 45 minutes after that before we got our food. Great spot to sit and watch the people of 5th avenue that has good food if you only want one drink and want to wait a long time for service.

Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lgaxiola, Public Relations Manager at Sur Steakhouse, responded to this reviewResponded April 28, 2014

Julie D, thank you for your review. At Sur we strive to provide excelente service and your comments will be taken into consideration, they do help us improve. We hope you come back visit us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,395)
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724 - 728 of 1,395 reviews

Reviewed February 19, 2014

Brand new building and location..beautiful! This place is an Argentinean Steak House. Their steaks are so juicy and tender. The Caesar salad lacked flavor...possibly missing the anchovies..not sure though. We went on Valentines and there were still plenty of tables available. The bread is really fresh and good. Service very good. Ambience is just great. Sat upstairs to see all the action going by on 5th ave.

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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

The smallest steak offered was a 9 oz and the largest 23 oz which is almost a full cow. The service was excellant and the majority cooked to perfection. One of the baseball size was sent back as it was a bit to medium and not enough rare. There was no excuses the waiter just took and returned shortly with another done to perfection. Sur is a bit pricey for a family outing.

Thank JohnStormy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

My husband and I just ate at SUR a few days ago and it was fantastic! The 3 dipping sauces they bring out with the fresh bread were amazing! My husband ordered a steak and he said it was one of the top 2 steaks he has ever eaten! We tried another restaurant on 5th Avenue the following night and both wished we would have gone back to SUR. If we are ever in the area again, we will for sure be back. Service was also very good. Food very flavorful!

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Thank RyanAmy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

We loved the food! My wife and I both had the Fillet. It was fork tender and beautifully prepared. Service was very good. We enjoyed a table away from the street. It seemed sort of noisy out on the street, so I'd recommend you avoid that.

Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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