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Reviewed June 16, 2019 via mobile

My wife and I traveled here for our Fifth wedding anniversary and had a great time. We stayed in a deluxe lagoon suite and spent most of our days lounging around the adult beach area where we were served really good food and drinks, snacks and even ten minute head massages. Notwithstanding the fact that the resort was filled to capacity, it certainly didn’t feel that way. The food and drink menus were creative and full of delicious options. The gym was very well maintained and staffed. Our suite was spacious and modern. We took a boat tour around the lagoon on our fist day, and were chauffeured to dinner at a restaurant at a neighboring resort by boat on our last night. I can’t wait to go back.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank matthewsT8214RT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RMayakoba, Manager at Rosewood Mayakoba, responded to this reviewResponded June 21, 2019

Hi matthewsT8214RT
Thank you for sharing your kind remarks, we are delighted to hear Rosewood Mayakoba exceeded your expectations as we strive to provide the utmost service and detailed service.
We will be sure to share your comments with our team and hope to welcome you back for anniversary #6!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019

We were at a wedding this June and stayed in unite 516 with a roof top plunge pool. The room was great and proximity to beach was also ideal. The property is huge so being near the beach was key. We did avail ourselves of the bikes to get around a bit, but with 100 degree temps we found ourselves taking the golf cart shuttles more often. Our room was .8 miles from the hotel lobby but this was not a big issue. Our butler's were great and the level of service is very impressive

Room tip: be near the beach
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank steve b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RMayakoba, Manager at Rosewood Mayakoba, responded to this reviewResponded June 21, 2019

Hola Steve
We are thrilled to hear you had a great time with us at Rosewood Mayakoba and enjoyed the facilities.
We look forward to welcoming you again in paradise!

Best regards

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Reviewed June 11, 2019

I am in the service industry and often opinionated on the quality of service I encounter. At the Rosewood Mayakoba the staff and resort will exceed your expectations. All grounds are beautiful and we spent a lot of time enjoying the wildlife in addition to the restaurants, pools, beach, and the accommodations are all top notch.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rosewood Hotels & Resorts
1  Thank Wander09286046103
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RMayakoba, Manager at Rosewood Mayakoba, responded to this reviewResponded June 21, 2019

Wander09286046103
Thank you for sharing such kind remarks, we strive to provide experiences beyond expectations to all our guests.
We are so delighted to hear you had a wonderful time and do hope to welcome you back to paradise soon!

Best regards

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Reviewed June 10, 2019 via mobile

The Rosewood Mayakoba was absolutely amazing from start to finish. Check-in was a breeze and we were whisked away by boat from the main lobby, through the mangroves to our room on the beach. The room itself was spacious and beautiful- lots of privacy, natural light, big decks, gorgeous views, and an amazing bath with an indoor (as well as private outdoor shower area- loved this!!!). Getting around the resort was a breeze by golf cart but most often we walked or rode our bikes. We played tennis most mornings and used bikes and the nature trail to get there. The SPA was also out of this world with amazing staff, beautiful pools and secluded treatments rooms- just top notch from start to finish like everything else about this resort. Food and drinks were also delicious- food service was great on all levels- restaurants, beach/pool-side service and room service. Just go!! You will love it!

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Jacqueline M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RMayakoba, Manager at Rosewood Mayakoba, responded to this reviewResponded June 21, 2019

Hi Jacqueline
We are thrilled to hear you had a great time with us at Rosewood Mayakoba, and we will be sure to share your kind remarks with the team.
Looking forward to welcoming you again soon as we renovate our Spa. And we'll see you on the tennis courts!

Best regards

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Reviewed June 6, 2019

Rosewood Mayakoba checks off every box of the tough travel critic. My best friend and i recently traveled with our boys and had the best time. After 4 years of going to the same location (and may I add, loving it) for our end of the school year vacation, we may have found a new “go to” spot.

Each and every staff member we encountered was pleasant and professional and most knew our names. The manager MariaJose is a delight, she checked on us daily during her property walk throughs and offered a personal thank you and good bye the day we departed. Our burgers Leonardo and Tabo were great, rearranging reservations, going to the room to get my telephone charger, you name it.. they are at your service. Arturo, Diego, Andrea, and Miguel are all exceptional.

The property is very well kept and even with the seaweed problem you can tell Rosewood is working really hard to keep the beachfront clear. Pool chairs were always available and you have the options of several pools.

Breakfast was great and although the kids menu is limited the food is tasty and they are very accommodating.

Without a doubt we will be returning. You will not be disappointed at RM.

Room tip: We loved the lagoon side. And the 400’s are the way to go!
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank teneallday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RMayakoba, Manager at Rosewood Mayakoba, responded to this reviewResponded June 21, 2019

Hi teneallday
We are delighted to hear that we are quickly becoming your new favorite summer destination. We strive to provide exceptional experiences to all our guests and do hope to welcome you and the family in paradise again soon.

Fresh Cocos await on the beach!

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