After reading Trip Advisor for weeks prior to selecting this property sometime in September, I thought it only fair that I join and comment on after my trip so that others who may also be considering the Rosewood for their honeymoon or special vacation have the opportunity to read the latest and greatest from real travelers just as I did. While my review may be a bit scatter-brained, and during parts mention the few negatives, I cannot emphasize enough that I am a fairly well-traveled and a VERY particular person, and that the bottom line is that I would HIGHLY recommend this place to anyone who really likes (and just as or more importantly doesn't mind paying for) what I believe to be perhaps the finest trip money can buy. So, here goes it...
1.) While most reviews mention the service, it really should be mentioned again. Five Star, A+++, service. If I had a dollar for every "it is my pleasure" I heard during the trip, it probably would already be paid for! They know your name, know your ordering tendencies, and more importantly, strive to make sure that every request is not only met, but met with a big smile and in a very timely fashion. I have told people upon my return to Texas this afternoon that if I called and told them I need someone to hold my book and turn the pages as I read on the beach, it would have been arranged in a matter of mere seconds. Sure you are paying for it, but these guys and gals really do make you feel like they care.
2.) The resort is not near as spread out as I feel as though others make it seem. My biggest fear in going was that staying in the lagoon suite (least expensive room) would be a pain as we would be too far from the beach. That was not at all the case. While we used the carts on occasion, had they not been available we would have never complained. If you are going to stay in the least expensive rooms, I highly recommend you to try to stay in the rooms in the 300 range. They are in the exact middle of the property, and no more than a five or six minute (beautiful and peaceful) walk to either the beach or the main restaurant/spa. We were in 318, and aside from the convenience had absolute privacy in our back yard. The shower, outdoor shower, plunge pool, room etc were all as good (or maybe even better) than advertised, and even after looking inside three other (and more expensive) rooms decided that 318 was just perfect for us.
3.) The food was good, not great. That said, admittedly I am a pretty big food snob. We thought that the breakfast buffet was very good and consistent, though we did grow a bit tired of it on days six and seven. The lunches both at the pool and at the main restaurant were not as good, and in our opinion too expensive (though the portions were more than generous). My preference for lunch would have been a little less food, a little more quality. Dinner, like breakfast, was certainly good enough, though the restaurant environment at night was a little blah. We ate one night at Amber at the Mandarin and Safron at Banyan Tree. The hotel provides transportation, and the food and environment in both instances in our opinion exceeded that of the Rosewood (however, the trips over there further reinforced just how nice the Rosewood property itself was as the grounds and attention to detail throughout the resorts simply put were not even comparable). We also went into Playa three times for dinner (La Parillia=good local Mexican-- not fine dining, but good food and a very fun night, Negrosal--- don't go--- after going there I was/am very surprised that Rosewood has it on its recommended list as it was perhaps the biggest disappointment of the trip, and Yaxche= local Mayan-- again not fine dining, but good food, and quite a bit of fun). Our plan was load up on breakfast, get through lunch, and have a big dinner. In all instances, the dress was surprisingly more casual than both my wife and I prepared for.
4.) While they allow children there, I cannot imagine why anyone would want to take them (or for that matter, that any kid would really enjoy it). I think that while the website photos do a wonderful job showing the architecture etc, they do not provide proof of just how relaxing and or quiet this place is (and presumably is meant to be). The beach is not much as far as recreation as there are large quantities of rocks and very minimal waves, and the accommodations lend themselves much more to the honeymooning couple as opposed to the family of five. On a couple of occasions we heard families complaining of their kids running out of things to do to the staff. I guess all I can say is that when I was twelve I had no appreciation for $30 breakfast buffets or private outdoor showers. People, take your kids to Disney Land!!!
5.) In closing, here is just sort of an off the top of my head list of other things of concern or question I remember reading on this site, and what my experience with them was: We had no issues with bugs. We were offered a discounted upgrade, but nothing like I had read about in the past-- again, after looking at other rooms we could not have been any more thrilled with 318. Playa the city was to us a bit of a disappointment. Lots of junky craft stuff and tacky t-shirts. I am still trying to figure out what is so "European" about it, and believe that aside from an opportunity to get away from the resort the typical Rosewood guest would only enjoy and occasional dinner there and perhaps one night of window shopping. We felt safe the whole time. We took a number of cabs, and were always surprised at not only how friendly everyone was, but also how well everyone's English was. The spa was amazing. We received a number of treatments, and not only enjoyed them, but also the steam/shower/grounds etc. Again, attention to detail here is as far as I have seen one of a kind.
I think for now that is it. If I remember more, I will try to figure out a way to get back online and let you guys know. I cannot emphasize enough how much fun we had, and what a wonderful escape it was for us. I look forward to visiting other Rosewood properties as the opportunities present themselves, and am hopeful that this helped answer any questions that you may or may not have had...
- Official Description (provided by the hotel):
- Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more less
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- Also Known As:
- Rosewood Mayakoba Hotel Playa Del Carmen
- Rosewood Mayakoba Playa Del Carmen
- Rosewood Mayakoba Riviera Maya/Playa Del Carmen, Mexico