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“Supplementing my wife's review”
5 of 5 bubbles Review of Rosewood Mayakoba

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Rosewood Mayakoba
Ranked #1 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Southbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Supplementing my wife's review”
5 of 5 bubbles Reviewed February 13, 2014

My wife and I just returned from Rosewood Mayakoba. I am in agreement with everything she said, but wanted to add the following. A Spanish company owns the large area identified as Mayakoba. It presently operates (through hotel companies) three hotels there, one of them being the Rosewood Mayakoba, Guests at the hotels can walk, bike or run along a beautiful and well-maintained trail that is 3-4 kilometers long and connects the three resorts. They can also catch the lagoon ferry to travel between the hotels - it's worth taking the ride just to enjoy the waterways, which are full of wonderful wildlife and beautiful vistas. We had planned to explore the Yucatan Peninsula during our stay, but the Mayakoba complex was so wonderful that we only left the area once. Arrive hungry - the food is fabulous at each of the three Rosewood restaurants, and if you purchase a meal plan, the temptation is to keep eating until you can't move. Luckily, there are plenty of opportunities for exercise, on the water and off. There are three pools, one by the ocean, one in the main lobby area, and one at the spa. Each one has plenty of features that would appeal to adults and to children, and interesting design elements. We appreciated the constant supplies of iced water, large towels, delicious treats and face spritzers at the pools and at the beach. Our room, an over-water deluxe suite, had a warm (as in warm enough for my wife to want to go in it) plunge pool on the deck over-looking the lagoon. Bugs were not an issue because there were so many birds and animals eating them - natural insect control. A perfect example of this hotel's approach to protecting the natural environment is how it deals with bird pests (eg grackles that hover around restaurants to steal sugar and morsels from plates). Two falconers bring hawks each day to drive away the bird pests. I very much enjoyed talking with Hector, a local falconer since age 16. His hawk Lucky was rescued after being shot, and, although he isn't capable of surviving alone in the wild, he is great at patrolling the beach and pool areas. After making a small donation to a local wildlife rescue organization, I was able to call Lucky to a landing perch I held over my head and feed him. Very exciting! Along the Mayakoba trail is a deep cenote that houses 7 kinds of bats. The resort keeps a guide there from 9 to 5, who takes guests to the underground cavern, and who also protects the bats. My wife and I have traveled all over the world, and we have never seen this combination of five-star luxury, commitment to protecting the local wildlife and environment, and absolutely delightful staff, at all levels. Children are welcome, and there is plenty for them to do, but probably because of the price, we saw only a few young couples traveling with infants and toddlers. One caution - the beach is wide, long and beautiful. But recent storms have eroded some of the underwater sand, exposing rock and coral lumps. For ease of walking in the water, I'd recommend water shoes, or getting into the water way to the left or right of the main beach area, where it's more sandy underwater. The hotel will replenish the sand, presumably during its next closed season.. That is the only even remotely negative thing I can think of to say. Rosewood Mayakoba is expensive, but worth every bit of the price.

Room Tip: Rooms 320 and 420 are more isolated. They face a bird rookery, which is great for birders like us.
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  • Stayed February 2014, traveled with family
    • Value
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Helpful?
6 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Southbury, Connecticut
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Rosewood Mayakoba achieves the seeming impossible - perfect service (meaning thoughtful, efficient and friendly) and luxurious surroundings with sustainable development and ecological stewardship. My husband and I enjoy birding, and much to our surprise, the hotel grounds and surrounding lagoons and trails offered some of the best birding we have ever experienced. There are very good spotting scopes in each room,. The architecture is beautiful and I have never seen a more beautifully lit hotel at night. The spa is stunning and welcoming at the same time. Our room, a deluxe over-water suite, had the best closet space we've seen in a hotel; the room is a five star jungle hut. Three amazing restaurants. Many thanks to the wonderful staff, especially Laita, Frank and Ramon. And special thanks to Raquel the biologist and James Batt, birder and photographer extraordinaire, for great birding cruises along the lagoon.

Room Tip: 320 and 430 are best for birders
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  • Stayed February 2014, traveled with family
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Helpful?
3 Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 7, 2014

Just back from a week in heaven at the Rosewood Mayakoba. We stayed in suite 500, a deluxe Oceanview Beach suite that was beyond out expectations (and we have high expectations).

The service, the food, the location, the accommodations were just beyond...From zip lining, snorkeling, scuba diving and relaxing, it was one of the best vacations our family has ever taken. We can't wait to go back and I'd highly recommend a stay at the incredible Rosewood Mayakoba!

The Thompsons!

Room Tip: I highly recommend the deluxe Oceanview Beach Suites. A must have!
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  • Stayed February 2014, traveled with family
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    • Service
Helpful?
3 Thank Bobby_G240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithtown, New York
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

From the moment you set foot on the property you realize you are in vacation heaven. Our butler, expansive suite, service, private plunging pool and private outdoor shower are making my head spin with joy. Fellow luxury travelers, book with confidence!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kbelladreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

Howdy, Stayed here for a long weekend for hubby's big birthday. Our room was on the lagoon. There was so much beautiful wildlife that we slept outside on the sunning cot under a full moon. Hubby said he was going in as soon as he got bitten by a bug, poor him, there were no bugs. This place is top notch service. EVERYBODY says hello to you. EVERYBODY is so nice. The place is big, be sure and get a free bike. The food was fab. Eat something different from home, like octopus and squid - it was good! Would never eat that at home. This place is one of a kind. Being from Texas, it is easy to get to Mexico. We've been to the better resorts and don't go back bc we want to go somewhere new. Not anymore, this is THE place. Get a meal plan. Food is pricey.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
1 Thank watfordSouthlake_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 5, 2014

We have travelled a lot all over the world. But this place amazing with amazing peoples!
We stayed there 6 nights, which was too sort.
This is the first place in our life that we will go back for sure soon!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Bernadett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

This was our 4th visit to a Rosewood property and would rate it as second to Rosewood Las Ventanas. Rosewood Mayakoba is a larger property than LV and offers more to do but does not have the same level of sophistication and polish as Las Ventanas. It's well worth the trip though, especially if you have well-behaved children. The spa is top-notch and I highly recommend asking for Alejandro if you're interested in a male therapist with strong hands (all other therapists are female). Below is my updated and slightly edited version from a previous guest -


MAYAKOBA: Mayakoba consists of 3 hotels (Rosewood, Banyan Tree and Fairmont). We visited each property and Mayakoba is the best. Banyan Tree has beautiful villas with large pools, the main resort area is huge, impressive and towering. Definitely have dinner at their very well established restaurant Saffron - it is incredible (reserve a table outside). You can visit each of the resorts (SUV's will drive you to eat/visit each hotel within Mayakoba free of charge) but if you are like us, you'll return to Rosewood very grateful you are staying there. Banyan Tree is the newest of the properties, Fairmont the oldest and construction will soon begin on a Hyatt property which will be located between Rosewood and Fairmont.

PROPERTY: It is gorgeous and very spread out. There are approx. 128 suites on the property but nothing is crammed in. You'll enjoy walking and biking no matter where you are. There is the "main resort area" with the reception, inland pool (which is BEAUTIFUL and QUIET), Tequila/Sushi Bar (our personal favorite on the property for dinner), Casa de Lago (breakfast/dinner), Spa island, and most of the suites. Then there is a long walk, golf cart or bike ride down a jungle road that takes you to the beach area... Beachfront suites, Casa Bonita, pool and ocean here. If you stay "inland" you are a hike to the beach... if you stay beachfront you are a hike to the resort area. Its not too long and there are always golfcarts able to take you anywhere you want to go. We used our bikes 95% of the time to go everywhere.

SUITES: The Spa suites (I think there are 7) are very quiet (no kids allowed). You will never hear noise and the amenities of the spa (fitness center, sauna/plunge pools, etc) are right nearby. We never saw anyone use the (beautiful) spa pool. We did ask our butler to tour each room type, and we spent about an hour looking at every category of room. Believe the reviews - they are all true! Each suite type is amazing! Spa rooms are def. the largest.... Lagoon view suites are just stunning.... Overwater Lagoon View suites are also incredible....The Lagoon/Oceanview suites were the only ones we wouldn't recommend. The layout was funky. They did have a cool plunge pool on the roof but that feature alone doesn't seem to justify the price increase. Beach front suites are the most expensive. They are the exact same as a lagoon suite but just on the ocean. They are the smallest of the room types but none of these rooms are small. They are all significantly larger than any hotel room we have ever stayed in. All are updated. All have huge bathrooms. All have private plunge pools and All have outdoor showers. Its just more a matter of personal preference. You pay a pretty penny to wake up and look at the ocean...but if that's your thing, enjoy. We personally loved where we stayed. For us, the most important factor (since the rooms are all well done) would be privacy. Spa rooms all face jungle/lagoon. If you reserve a Lagoon Suite, I think the most important factor would be that you look out and see no other rooms. Some rooms are situated to look out over water and jungle... some rooms are "across the way" from other suites so they aren't completely private. Personally I'd save the $$, go the cheaper room category (room is still STUNNING) and just make sure to request with the hotel that it faces no other rooms.

FOOD: We felt the best food and service was at Agave Azul. We ate dinner there twice and the servers were the best we have encountered at a hotel. The food by the pool was excellent at lunch and dinner! The servers polite but not as engaging as at Agave Azul. We also really enjoyed dinner at Saffron over at Banyan Tree.

SPA: Experience was very good. Facilities are extraordinary. I received 2 treatments and the first was above average (Grade B) and the second was excellent (Grade A). One does not have to book a spa treatment in order to use the spa facilities.... so go over and spend an hour or two. The gym is top-notch. You'll leave refreshed and impressed.

STAFF: The absolute secret magic ingredient of any resort. For 4 days, the service was exceptional. Everyone seemed to know my name (which is both cool and creepy) ... everyone was pleasant, kind, smiling and had a can-do attitude towards whatever was wish for. Each interaction, from the butlers, to the spa, to the concierge, to the many golf cart drivers... polite and professional. At the pool they stop by with free amenities all day... from cucumbers on the eyes with head massages...to the sorbets...to having your sunglasses cleaned.

THINGS I WISH I HAD KNOWN:
- You will always be provided FREE bottled water. At breakfast, at dinner, at the beach, all the time! At dinner they ask if you want water...ask for the Cristal or Bui - it's free. The Fiji or Evian is at a charge.
- Bring singles to tip. And be generous. The staff is so exceptional....they deserve it. They are paid about 20 dollars for the day so they depend upon tips.
- There is free Wi-Fi throughout the resort and we used it on the beach also.
- There is free bug spray throughout the resort although we did not need it.
- If you want something, just ask. The staff will do anything.
- Talk to the employees and people who are serving you. Most have fantastic background stories and all are trained on how to interact with the guests.
- Take advantage of the outdoor plunge pool and outdoor shower. In 4 days, neither of us used the indoor shower. Bring your IPad outside, turn on some tunes, and take a shower under the stars.


There were about a dozen kids at the hotel while we were there. Fortunately, they were exceptionally well-behaved and quiet. Personally I think our kids might get a little bored here. There is a kids club and its super cute, but pretty empty. I think my kids would be looking outside the window at us sitting by the pool and want to come be with us. Keeping them quiet would have driven me crazy and I would have been paranoid to ruin the serenity there with rambunctious, active kiddos.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank jpbandsvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Mayakoba

Property: Rosewood Mayakoba
Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa del Carmen
#1 On the Beach Hotel in Playa del Carmen
#1 Spa Hotel in Playa del Carmen
#1 Luxury Hotel in Playa del Carmen
#2 Romantic Hotel in Playa del Carmen
#8 Green Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Official Description (provided by the hotel):
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more   less 
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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