Georgette arranged for us to stay in two hotel units, Sandoz Playacar and Sandoz Caracol. Playacar had a magnificent beach, great food, and great pools. The Caracol was called an eco resort. It had wonderful monkeys and cute animals native to the area roaming around. The food was good and so were the pools.
There are endless things to do in the Mexican Rivera. Snorkeling, visiting archaeological ruins, sport fishing, swimming in caves with stalactites and stalagmites, zip lining. It can get very expensive to do these things with tours., but it is easy to rent a car and go on your own
Georgette was very helpful and attentive in making arrangements for us.
What a great trip our family had to Sandos Playacar. We booked through Flip Key using Georgette Flamm. We got a fantastic price for the Royal Elite package for 4 people (2 kids under 12) for 9 nights. I was a bit nervous at first using Flip Key as I had never booked using it before. Georgette answered all my questions and took care of everything, even arranging our transportation with Canada Transfers (who are superb).
The resort was large but there is so much to see and do. Our room was a family suite in the Riveria Section. It was very large with a jacuzzi in the bathroom. Only complaint with the room was a lack a storage space to put our clothes in. Our room was a decent walk to the Royal Elite pool where we spent most of our time but it was manageable. Good to get the exercise after eating and drinking so much every day. The beach and the resort are very clean. The staff does an excellent job keeping the grounds clean. There is a man who tends to the gardens between the Haciendas and the Riveria section who sings while he works. I never caught his name but he has a beautiful voice. It was very soothing to listen to him as we walked. We met many people from different countries but everyone was friendly to each other. My kids practiced their Spanish every time they had to give their room number at a restaurant bringing a smile to all the staff. All the staff here are wonderful. They always have a smile and a hola when they see you. Best parts about Sandos Playacar was feeding the monkeys bananas right out of our hands and the mojitos at the Royal Elite bar. Things that could be improved are the food choices. While there was always plenty to eat and many choices after a few days of the same food everyday for lunch and dinner it was a bit boring. All in all great trip and we would definitely go back.
Perfect place to put your mind on "rest mode". The location is amazing. The food is very good, specially at the theme restaurants (Italian, French, Mexican, Argentinian). Rooms are big, very comfortable, quiet and clean. . Georgette (Royal Elite Membership owner) is the best hostess. She is very professional and she take care of every detail in order to make your stay perfect. Dave (the bartender at the Royal Elite swimming pool area) is the best and have a great attitude. Stella (one of the Italian restaurant Manager) make a daily effort to make you feel special and she helped us every time that she could. Xanath Delgado (Royal Elite Public Relations) is another person that was great to known because she take care of every detail to make everybody happy. For sure we are going to return as soon as we can!!
Holidays in Playa del Carmen was great,
The attention, the service, the beaches
beautiful everything, the children had a lot of fun and could be contained by the staff of the hotel with their beautiful activities and special attention of Mrs. Georgette who at all times consulted and advised us
also the meals, cleanliness and security were very good
All excellent totally recommendable
Beach is so beautiful, the Elite section is perfect to relax and have excellent meals.
In the middle of the room there is a hot tub. So, when it's a bit chilly at night, you can sit in and warm yourself up. A big thank to Georgette, since from the beginning she had arranged everything for us. Also, we had a chance to meet with her at the resort. She's better then an agency, because she personally takes care of everyone who rents from her.
We were at SandosPlayacar for 7 nights with family and friends, Kids had a blast on the beach and pools even on the last Rainy day... The whole staff was on top of serving drinks around the pool and the food was good and always cleaned up quickly. We had a wonderful time and could not ask for more. We were never bothered by any timeshare sales. Food was definitely better than other all inclusive that we've been at. The Buffet for dinner was good as well. Breakfast and lunch at the buffet had all the expected choices with multiple omelet stations, etc.
The accommodations in the hotel were absolutely beautiful. The best was we got royal elite wrist bands as we rented through a member, Georgette Flamm. She was incredibly helpful in making sure everything was set up before we arrived - even made dinner reservations ahead of time for us but that wasn't necessary as the dinner times were pretty easy to get. That's one of the perks of elite status is being able to make reservations before everyone else which was huge. There are a lot of extras to that black wrist band but probably the best was not having to deal with any pool towel restrictions. Sounds trivial I know but normally you have a card that you turn in for your one towel a day at the pool but with elite you don't have that hassle.
The shows at night ranged from great to ok, they tried to include the kids and audience. The kids thought that was fun. The massages on the beach were very nice. Overall we had a great time and would go back again, especially with royal elite status.
We are a family of five ages 14/10/8 my family loves the beach beautiful white sand and turquoise blue ocean water. We had a private elite pool with butler service. My children had no complaints which makes mom and dad enjoy their vacation even more.
Our room is very nice and cozy it was in the beach section which is close to the beach main pool and the buffet restaurant. The à la cart dinner restaurants were very good our favorite's where the steakhouse and the Asian restaurant
Georgett Flamm was very helpful from start to finish she responded very quickly to every question and even had us call her when we arrived to the reservation desk.
The entertainment was different every night. Very fun for the kids and adults
The best was the long walks along unspoiled beach look for the hermit crabs in the iguanas and we can hear the howler monkeys howling in the morning.
We also walked the beach at night with our phone lights and saw a lot of Ocean crabs
The food was very very good our favorite restaurants was the steakhouse and the Asian.
Our service was perfect from morning till night absolutely no complaints we didn't want to leave and can't wait to go back
The VIP black bracelet from Georgett is totally worth it