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Reviewed April 7, 2018

Nice and comfortable unit. Nicely furnished and decorated. Was frustrated with locking the door as it was surprisingly difficult. Didn't like to have to carry regular keys around and towel cards and VIP cards and the key to the vault. It was a lot of keys to remember and hope not to lose. I think this process can be streamlined soon. Didn't have water and electricity in complex first night, but I do not believe this was the fault of the condo. Toilet in master bathroom difficult to flush as you would need to hold down handle for quite a long time. Was a little concerned about safety and security. The water at the beach directly in front of the condo hotel was not useable as there were boats docked there at all times. The boats even eliminated exhaust when in use and would cause awful fumes to those dining at the beach front restaurant. To make up for the beach, the condohotel offered free transportation to a nearby beach, which was very nice. Hotel staff very friendly and helpful. Food pretty good. Only wished they had almond milk for those who wanted coffee/lattes and had dairy issues. The location is great as it is close to an excellent gym and 5th ave where all the action is. But if you don't like noise, do not stay here because the partying on 5th ave goes all night long.

Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
1  Thank lisa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Propietario at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded April 25, 2018

Dear Lisa s,

Thank you for sharing your hospitality experience with us. My name is Jack Perlman.
I am the developer and an owner of El Taj. All our guests’ comments and experiences are really important to myslef and our team; therefore, I always read and personally respond each Tripadvisor review so that we can continue to provide the service you expect.

We deeply value all feedback that is received since it is the most important tool for us to create even greater experiences for our guests in the future.

I assure you that all the aforementioned has already been shared with the managers of the corresponding departments to get down to work and improve so that the experience of our guests gets better time by time.

On regard the boats, the pier is considered public property and therefore we are tied hands on this situation. While I could stretch my arm with the local government, I feel I must be careful in doing so, since I believe it would disrupt the livelihood of several fishermen who own the boats and settled here at Playa long before it was built. In addition, some feel that it adds a certain charm and remains to maintain the the old fishing village vibe that Playa del Carmen used to be.

We would like you to know that we are doing everything possible to insure our guests’ stay at Condo Hotels is enjoyable and provide the high standards our guests have come to expect.

Thanks for your time and detailed comments.
We really look forward to having you at El Taj on your next vacation!

Kind regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2018

We had a great time at El Taj! The staff members are incredible! Friendly, Helpful, Knowledgeable! We had a great time and will certainly be visiting again in the future! The property is centrally located which makes it great for anything you want to do in Playa Del Carmen!

Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
Thank 802eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Propietario at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded April 23, 2018

Dear 802eric,

Thank you very much for staying with us at El Taj and for taking the time to share your wonderful experience on TripAdvisor. It is truly a pleasure to read your review !

I am also glad to read that you appreciated the effort of our passionate staff, our well-appointed condos in the heart of Playa del Carmen and incredible hospitality experience from beginning to end.

We aim to create and provide a curated vacation experience and we're happy to know you truly enjoyed your time with us!

We look forward to welcoming you back at El Taj in the near future.

Warmest regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2018

the condos are gorgeous, the pool was absolutely wonderful. Everything is very clean. The people that work at this condo resort are friendly, happy and willing to please. My only complaint was the small beach and the boats that are beached in front of the resort. I will be back its fabulous.

Room Tip: the higher the floor the better the view and the breeze.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Propietario at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded April 23, 2018

Dear Srothtravel,

We are glad you had such a wonderful stay with us and truly enjoyed #TeamElTaj thorough attention!

At El Taj we're truly committed with creating the most wonderful experiences for all our guests to make them feel at home on every getaway; this is possible thanks to our attentive team, fully equipped condos and well-kept indoor and outdoor facilities all year round.

It is also our key location what allows all guests to enjoy the trendiest venues in Playa del Carmen which are just a couple blocks away, bringing comfort to a whole other level.

Regarding the boats, unfortunately the dock is considered public property and thus ties our hands of being able to have them removed. While I could stretch my arm with the local government, I feel careful to do so as I believe it will interrupt the livelihood of the old fisherman who owned the boats and settled here in Playa long before it was built up around them. Also, some feel that it adds some charm and remains a keep sake of the old fishing village Playa del Carmen used to be.

We look forward to welcoming you back at El Taj Oceanfront & Beachside again in the very near future.

Thank you for your time and incredibly kind words towards our staff!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2018 via mobile

We have gotten to where we read the reviews on Trip Advisor before booking any trip, so we figured we should do our part and leave a review to help others as well.

We rented condo 339, it is a beachfront 3 bedroom condo. It was very clean, comfortable, and awesome view. The only complaint would be the beds are too firm (this didn’t bother us until about halfway thru the week).
The staff we very helpful and kind. We felt very safe during our stay. The other restaurants affiliated with the condo give a discount and are very close. Beach service was also good. We had seaweed issues the first couple of days but it cleared out. The smell others complain about comes and goes with the seaweed. Another complaint was noise, we didn’t have any issues with noise ( I am a very light sleeper) but I think it depends on location of condo. The other selection of condos back up to 5th street and there is a lot of fun going on there (5th street was great, we went there every night after the beach even the kids loved it).
Over all, we would definitely return to El Taj as long as it is a beachfront condo. We booked directly thru them to make sure we knew which condo we were going to get. I think on other sites they pick for you.

Stayed: March 2018
Thank Kinion W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Propietario at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 29, 2018

Dear Kinion W,

We are glad to read so accurate, as well as honest opinion about your stay at El Taj Oceanfront. We are happy to know you had such a wonderful stay with us and truly enjoyed #TeamElTaj thorough attention!

At El Taj we're truly committed with creating the most wonderful experiences for all our guests to make them feel at home on every getaway; this is possible thanks to our attentive team, fully equipped condos and well-kept indoor and outdoor facilities all year round.

It is also our key location what allows all guests to enjoy the trendiest venues in Playa del Carmen which are just a couple blocks away, bringing comfort to a whole other level.

Thank you for your time and incredibly kind words towards our staff!
We would love to have you back at El Taj anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2018

We have stayed at El Taj on 4 trips to Playa del Carmen. They are comfortable and contain everything you need for a great stay. Convenient location on the beach and near 5th avenue. The beach club has a wonderful breakfast. The employees at El Taj are so helpful and accommodating.

  • Stayed: February 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank SAtravelers2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Propietario at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 29, 2018

Dear SATravelers2016,

Thank you very much for your review. We are so pleased to read that you enjoyed the relaxing atmosphere, exceptional service provided, well-kept facilities and fully equipped condos of El Taj Oceanfront & Beachside.

Being located right in the premier zone of the city is certainly what makes El Taj one of the best jewels of Playa del Carmen. Our location combined with the immaculate service delivered by our associates and wonderfully kept facilities set the stage for a memorable stay all-year round.

We look forward to welcoming you to El Taj Oceanfront & Beachside back in the close future.

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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