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“Destination Wedding - perfect place to stay”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #40 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed March 21, 2014

Top notch all the way.

Stayed in this hotel for my bachelor party (beachside unit 302), and then for my wedding week (oceanfront unit 340). From the reservation process, check-in, daily breakfast, pool area/restaurant staff, all the way to the doormen, security, etc... everyone was fantastic.

We are city people and chose El Taj because of its central location (we wanted something in Playa Del Carmen), non-All-inclusive (we like to move around), quality rooms (condos, not hotel rooms), great staff (seriously, everyone). We had about 60 staying in this hotel and its sister properties (Porto Playa, Maya Villa) and really did not hear a single complaint. Our ceremony was held at the church near the ferry terminal (where the street numbers hit 0). Our reception was at Canibal Royal (48th), so having the group stay in central playa at El Taj allowed everyone to explore the city on their own terms, which is exactly what we wanted.

The units are in impeccable condition, we stayed in unit 302 and 340 during our 10 day stay. Breakfast cards were a great idea (choice of 2 restaurants), and free local gym access (only 2 blocks away) was utilized for sure. Even the Spa (at sister property Maya Villa) was great.

The best part of the trip was knowing that we (being the bride and groom) would not be inundated with complaints and questions about the hotel service because, guess what, there were no real issues! That piece of mind was invaluable during our stay.

My only item that was not rated 5 stars is value - unfortunately, the 1 BR rooms can be a littel pricey. It pays to get the 2, 3, 4 BR units - as they are much more well priced. Overall though, the hotel was a great value (4/5 stars).

Special thanks to everyone at CondoHotels, in particular Lourdes (reservation manager) and her team, who managed everything with ease.

I promise we will be back soon!

ps - photos will be uploaded soon.

  • Stayed: January 2014, traveled as a couple
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1  Thank GoToIbiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 22, 2014

Dear GoTolbiza,
I would like to personally thank you for sharing your incredible feedback with us on Trip Advisor. I read each review very carefully to insure that we are taking care of all of our guests needs in their entirety, and it sounds like we are doing an exceptional job. I am happy we could accommodate you and your large group and create a seamless experience in terms of ease, service and quality. El Taj is indeed located in the most ideal area as it is centrally located in the heart of Playa and completely walkable to absolutely everything you need. We do compliment every stay by offering privileged access to the most exclusive gym in Playa - the GYM - as well as special discounts to our affiliated restaurants and beach clubs. The prices on each of our units are based on, not just the room itself, but the level of experience, service and amenities that we provide to each guest. Again, i am thrilled that you had an enjoyable experience during such a special time in your life and that we were able to help contribute to making it memorable.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed March 21, 2014

(review continued): The patio on the living level is nicely shaded with numerous seating options (chairs & lawn chairs with tables) and beautiful views of the Caribbean & Cozumel in the distance.

The staff at El Taj is universally wonderful from the front desk to the concierge (getting restaurant reservations through the Concierge was easy and convenient from our unit's telephone) to the hotel bellhop and maintenance staff. Our housekeeper, Guadalupe, was wonderful and did a great job of keeping our unit clean.

Whenever we needed help with anything, follow up was very prompt. This was our 2nd stay at El Taj and we will definitely return in the future.

FYI--noise was not an issue except when there was a wedding reception with loud music on the beach below, but nothing we could not stomach for an evening or two during our 28 day stay.

Wiks

Stayed: March 2014, traveled with family
1  Thank Jtha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 22, 2014

Dear Jtha,
I am certainly pleased to hear that we were able to provide you with an exceptional experience during your 28 day stay at El Taj. We are always happy to be able to provide wonderful accommodations which are customized for every kind of traveler whether its a long term stay, such as yours, or a quick weekend getaway. Also, thank you for your compliments about the quality of service that our staff provided throughout your stay, as this is the most important piece of what we are doing and what will always ultimately determine the overall outcome of your experience. We try to make every stay comfortable and peaceful for our guests. As you mention every once in a while we do host onsite weddings as Playa del Carmen is a number one wedding destination, but we do our best to be sure that any onsite activities remains non-disruptive to our other guests. Thank you again for taking the time to share your review and I certainly hope that you will choose El Taj to be your number one choice for future stays to Playa.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed March 21, 2014

We had a penthouse suite two bedrooms in January with a full kitchen which was very nice. The bedding was nice the beds comfortable and the suite was clean and modern. We enjoyed the roof top hot tub as the weather In January was rainy and cool. The price though was too much and the location in the back of the hotel did not have the nice view we expected. The staff were pretty good not great.
The location is not one I would choose again as it is far far far to loud to be able to sleep so the lovely beds mean nothing. Look elsewhere farther away from the discos and enjoy your trip to Playa. Beach was not great and the beach breakfast was just ok. The small restaurant up the street which is affiliated with the hotel was better and nicer serving staff.

Room Tip: look elsewhere if you want to sleep at all before 6am every night away from the blaring discos tha...
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  • Stayed: January 2014, traveled with friends
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1  Thank 10000elle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 23, 2014

Dear 10000elle,
I am truly sorry that your stay at El Taj was not ranked as excellent. I am a bit surprised since we are consistently receiving outstanding comments regarding the high level of service and the quality of our establishments. I would love to thank you for the compliments on the quality and cleanliness of our rooms and we well as the in-room amenities we provide. The penthouses really do offer an extra level of experience and privacy for our guests. Regarding the price of the rooms, our price is based on many factors that we feel is valuable to each guest. We are the only condo hotel in Playa that can offer as many exclusive amenities as we do. Being that we are a non-all inclusive experience we do like to offer as many services included in your stay as possible so that you can have the freedom to roam and explore Playa while also having the option to take advantage of our own resort style amenities. We offer free use of the most exclusive GYM in Playa which includes a variety of classes. Day passes to the GYM are normally 15 USD per day however we offer access at no charge. We also provide a special privilege card with special guest discounts at our family of restaurants as well as other local area restaurants and entertainment venues. Our concierge is available daily and we can handle every requests that you need to insure you have complete ease and relaxation during your stay. We offer two beautiful pools and maintain our grounds impeccably so that you feel comfortable and happy in your surroundings. Concerning the appearance of music coming from the local nightclubs, as a result from feedback from our guests about faint noise coming from outdoors we have already started installing triple insulated windows which prove to be completely soundproof and insures a completely peaceful experience. We are just about completed with this project and are in the last stages of finishing the remaining rooms. El Taj was built with intention of providing the best possible location in Playa del Carmen nearby to restaurants, shopping, and nightlife. Central location is one of the number one features people seek in a vacation property, and we are happy to be able to offer that multidimensional experience for the convenience of our guests. Thank you for taking the time to share your review and I hope that you would consider to give us another try in the future.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed March 20, 2014

This is a set up for a perfect vacation.
I spent lots of time searching the web to decide between Playa del Carmen vs. Cancun vs. Cozumel and finally decided to go with PDC and it was absolutely the right decision. Cancun may be a better choice if you are looking for spring break parties. Cozumel will make sense if you want more seclusion and peace. You should go to PDC if you want something in between: not too quiet, not to loud!
My next step was to decide between all-inclusive vs. free standing boutique style hotel and again I am completely happy that I didn't do all-inclusive. AI is good if you are traveling with kids, or if you are not adventurous and just want to relax on the beach. But if you are into exploring new places and local culture, the AI will bore you.
While I was searching for a hotel I saw the name of El-Taj in Fodor’s as a recommended hotel and I booked after finding a good deal. Now, I am happy with the outcome!
This is a condo hotel located in downtown Playa del Carmen just in walking distance to all the action: 5th Avenue with all the restaurants and shops, ADO bus station, Cozumel ferry, Collectivo bus stop to Tulum etc. the hotel has a very beautiful architecture with decorations. This is a beach front property which has two separate buildings. One of which is on the beach and the other one across the street. There are two small pools with a beach club at the property as well. The gym and the spa are off site, just one block away.
Upon arrival, the check in process was fast and efficient. We were explained all the amenities and inclusions in our reservation. We were given coupons to use at a nearby restaurant (Imprevist which was really nice) and the beach club for breakfast and brunch. The food in both places was really good. Our condo was a one bed room with a fully equipped kitchen and a water cooler which was life and money saver with free Wi-Fi which helped us a lot. The condos are new, nicely decorated and very clean.
Positive points: beautiful grounds, nice staff, breakfast/brunch included, free Wi-Fi, being close to the 5th ave and having a nice beach club in the property.
Negative points: the beach was really unimpressive and small! Docked ugly boats made swimming unappealing. The rowdy clubs in 12th street may wake you up in the middle of the night!
To sum it up: if you are a beach material, you should stick to an all-inclusive. The beach on this property is just an ordinary beach. But if you want to be in town and do some excursions to Chichen Itza, Tulum, Coba or Cozumel this is your ideal place. We enjoyed it and will come back to El-Taj if visiting PDC again.

  • Stayed: March 2014, traveled as a couple
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2  Thank Kamitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 22, 2014

Dear Kamitravel,
Thank you for taking the time to share your excellent experience with us on Trip Advisor. Surely I am happy to hear that you not only loved staying at El Taj but that you would strongly recommend us to others as well. You are perfectly right on about what Playa is all about. It is a mix of an upbeat trendy movement that combines a peaceful appeal as well. It is neither one extreme or other. The location of El Taj is right in the heart of Playa giving a free range for an explorer's heart to quickly access every area amenity.. For this reason, it is true we are nearby to the local entertainment venues. Due to some of the same trending feedback we have corrected the slight noise issue by installing perfectly soundproof triple insulated windows. We are almost complete with the project but we are still working on getting the last rooms up and ready. Perhaps you had a room that was not yet completed with this feature. Very soon, all rooms will be completely equipped. Our beach club is the old home of the local town fisherman. As a respect for them we have decided not to ask them to close up shop. I also believe that allowing them to stay helps to maintain a "once was" charm of the old Playa that so many people loved dearly. Just steps away from El Taj, we do offer complimentary access to our other affiliated beach club which is completely clear of boats and has great swimming. This privileged is included in your stay. Surely I am thankful for your feedback and I hope you will choose El Taj for future visits to Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed March 19, 2014

El Taj is a beautiful complex which exceeded our expectations. Lovely views, landscaped gardens and on the beach. Close to the town - shopping and night life. The beach club was a great place to relax and the staff were very friendly and helpful. We would love to go back!

Room Tip: We stayed in a fantastic penthouse with private terrace and jacuzzi. Too many steps for anyone with...
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  • Stayed: March 2014, traveled with family
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1  Thank scaramanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 22, 2014

Dear scaramanger,
I would like to personally than you for your excellent review of El Taj. I love when I get to hear such wonderful reviews such as this! The goal of the entire service team is to offer an experience beyond expectations. We realize that when you are traveling you should leave your worries and stress behind, which is why we work so hard to offer a beautiful and pampered experience for all our guests. We always hear such amazing comments about our Rootop penthouses as they offer a different level of luxury and privacy. If you are traveling with more than 2 people I definitely suggest booking a penthouse unit. I am certainly glad you were satisfied with your stay and on behalf of myself and the entire El Taj team we hope you will choose us again on future stays in Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Had a great time here, rooms are amazing and if you get a penthouse with the private terrace you cant go wrong, the beach club is very chilled and a great day just hanging out and drinking.
At night your right in the middle of everything, didnt get in a cab once, you are steps from great nightlife
Highly recommend if your going to playa del carmen and i hope to be back soon as well

  • Stayed: March 2014, traveled with friends
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2  Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded March 16, 2014

Dear Mark h,
Thank you for taking aside time to share your excellent experience with us on Trip Advisor. I am thrilled to hear you had such a great vacation with us at El Taj. We aim to provide the best top notch amenities and service to every single one of our guests. As you mentioned, the penthouse terraces surely do provide plenty of privacy and a more intimate experience. You have plenty of amenities at your disposal which will never leave you needing more. El Taj truly is in the very heart of Playa del Carmen, only steps away from the incredible Caribbean Sea and white sand beaches, amazing restaurants, shopping, taxi service, and everything you could possibly need. We hope that your great experience will lead you back with us for future stays in Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014 via mobile

The beach in front of the hotel is the worst in PdC. With all the boats moored here, there is no swimming. You have to walk down the beach a hundred yards or so. The pools are a little cold for my taste. Some of the staff are helpful. Some don't want to be bothered.

The condos are nice. There is a loud disco down the block, so it isn't a good choice if you are a light sleeper.

But it is very expensive for what you get.


Stayed: March 2014, traveled with family
4  Thank NOLA70115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Price Range: $175 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Taj Oceanfront & Beachside Condos Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Riviera Maya/Playa Del Carmen, Mexico

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