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“Penthouse rooftop with hot-tub”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #35 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Chicago, Illinois
Level Contributor
136 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Penthouse rooftop with hot-tub”
Reviewed January 28, 2014

El Taj was such a great pic. We recently stayed their for a destination wedding. The bride/groom picked El Taj after doing extensive reseach of the area & we are all glad they did! We stayed in the 3 bed/3 bath penthouse suite with them and another couple. The bedrooms were roomy, the bathrooms were updated & the living area was large. The rooftop was HUGE & came with a hot tub overlooking the ocean. It was the perfect place to stay. Service was fast & friendly too. The front desk helped with everything they could.

Only complaints (minor) - the showers ran out of hot water very quickly. The hot tubs broke a few times & didn't get that hot. The maid decorated the wrong room on the wedding night (funny but could have been a disaster if the bride found out). Overall very minor things that didn't infringe on our fantastic time.

The pool was a bit strange b/c you really couldn't sit by it if you wanted sun. The only place to sit was the chairs on the sand by the ocean. You could always find one which was great. And the staff were very friendly & always willing to get you an umbrella if it was too hot. The service was good too. Shout out to Robert & Hugo. For breakfast - get the Hugo special. It was my husband's favorite dish and he ate it every day. Including breakfast was a huge plus in our eyes too. And that you could get it from either the beach area or a real restaurant down the block was great too. (The restaurant is better in my opinion). Also The Gym is free too and a short walk.

We would all definitely go back but make sure you stay in the ocean view rooms. Some of the wedding guests stayed on the other side of the hotel and didn't have a view. They weren't as happy as we were.

Lastly location was great. Walking distance to 5th ave (I think thats the name) where there are TONS of bars, restaurants, shops, etc... Also the club area is a few blocks away too.

Room Tip: Stay ocean view. Its a bit more but very much worth it.
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  • Stayed January 2014, traveled with friends
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Helpful?
Thank jlsacco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Phoenix, AZ
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 19, 2014

First, no way could I give El Taj less than 5 stars. The staff is outstanding. Did not meet a single person who was not willing to help, answer question, find a chair, etc. All with a big smile. We stayed in #355, which is a one bedroom. Very clean and nice layout if you want to get some sleep. All we did was run the A/C fan all night for some white noise and we never heard a sound outside our room. The location on the beach is excellent. The location to 5th ave is excellent.

Improvements we would like to make on our next visit: The living room for #355 is not very useful as it really needs a true coffee table instead of that silly little table it has now. It's really just stupid. Maybe pick a room where the living room has some sort of view too. The beach is not the best because of the boats all parked there and how tight the chairs are, but we got over that pretty quickly.

All in all, it was a GREAT stay and can't imagine staying anywhere else in Playa.

Room Tip: I would not recommend first floor, 3rd or higher if you can.
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  • Stayed January 2014, traveled as a couple
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2 Thank arndawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2014

I could not recommend a place more than this one. Luxurious 2-bedroom condo. Great food at restaurant for breakfast, lunch and dinner. Attentiveness from the staff that is unheard of in Mexico -- totally at your service for everything you can possible think of! Perfect and huge fitness center. Clean, lovely, perfect beach that goes for miles and miles. Even the toiletries in the rooms were top of the line products (I bought extras to carry home for stocking stuffers.) The pools were beautiful, with water massage chairs in the pools (never saw that before). I plan to return at least once or twice a year. You can not do better than this place!

Room Tip: There is not a bad location. I liked the 3rd floor with a view of the ocean.
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  • Stayed November 2013, traveled with friends
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Helpful?
1 Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
262 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed January 8, 2014

We had a beautiful week at the Taj but were sorely disappointed by the quality of the beach. I am going to break down this review into sections so that I can fair. Hotel: the staff is first class. From the bellmen to the front desk to the palapa servers, the whole experience was excellent. They were always available and around, very professional, and very friendly. The condo: a bit more compact than the pictures show but comfortable and well appointed. Nice furnishings and state of the art (TVs in every room, free WIFI, zoned AC). Nice outdoor table. The private patio and hot-tub area were awesome for dinner every night (two comments here; one was there was a rat running through the counter one night from flower bed to flower bed and the other was that someone consistently turned down the jacuzzi so the temperature was not where we wanted, very frustrating that it was messed with during the day). Location: in central Playa right by the pedestrian street close to all the bars, shops, and restaurants. Very walkable to the ferry terminal for the Cozumel ferry (be aware that there are 2 companies and you should buy the return ticket based on the schedule you want versus a roundtrip ticket. The bummer with the location is that there was very loud music every night until around 3 or 4 a.m. We could hear the music from the back of the condo (the master and the two twins room). Lastly the beach: El Taj keeps the beach and palapas very clean right in front of the hotel which is a very small stretch. There are boats parked right in front so it's really not great swimming. But the trash was horrible to the right and left; parts of the beach smelled like sewer (down from the Taj). The water had floating trash as well.
We also booked a private chef every night for dinner. Hanne was her name and we booked her through Coty Villareal. Her personality, food, and menu were superb! She did an amazing job with our very strict gluten free diet.

Room Tip: Perhaps choose a condo on opposite side for less noise. Penthouse was nice for private hot tub area...
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  • Stayed December 2013, traveled with family
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Helpful?
3 Thank Sambachica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 7, 2014

We stayed in 330 (3 bedrooms plus rooftop penthouse with out door kitchen and hot tub). Condo was fantastic. Perfectly equipped with all the amenities we required. The Condo was extremely clean with full (if required) daily maid service. Would have been nice if they would have supplied bath robs. BBQ was cleaned every morning. When I say cleaned, it was like brand new every morning! View is beautiful. Only major complaint was the hot tub was broken and did not heat up. When mentioned, the front desk did send maintenance (very promptly) to try and fix. After three attempts we gave up trying to get it fixed. This was very frustrating as we paid extra for this condo specifically for the rooftop hot tub.

Beach is right there. The included ‘Beach Club’ was very nice with 5 Star services. The beach area was small and crowded with boats. Provided lots of action and lots to see, however, we wish the beach area was a little bigger with more room to lounge.

The Condo-hotel is centrally located right on the beach and a block from the infamous 5th Avenue. Provides perfect access to most of the best restaurants and shopping (no car required). However, this close proximity was also to the ‘night clubs’. The noise did not bother us, however, you could definitely hear the party going on (especially on the weekends).

This is our fourth visit to this area. Previously we went 'all-inclusive'. At first we missed the 'all-inclusive', however, by the end of the trip it is safe to say we preferred the freedom the condo-hotel provided.

From reception to departure the service was top notch. Could not ask for better.
Thanks to all, our visit to the El Taj was a very memorable experience.

  • Stayed December 2013, traveled with family
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Helpful?
2 Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 5, 2014

We got married at El Taj Oceanside on one of the penthouse roof decks the first week of December. We initially thought we’d have the ceremony on the roof of room 336, which is on the front of the hotel and overlooks the beach, but thankfully we also had 330, the second one back, because it was perfectly set up for the ceremony (lay-out and sizing).

We actually had never visited El Taj before our wedding; once we arrived, we couldn’t have been more happy with our choice to have our wedding there. Everything was perfect. Our wedding planner, Linda Burchett, was amazing. She worked with us for months to ensure that the event was exactly as we had envisioned. From the smallest details to the largest, Linda was on top of everything. Literally everything on the day of our wedding was perfect.

One of the highlights of El Taj was the staff. The folks in Indigo (the restaurant), the people at the front desk, and the bellhops were all incredibly welcoming and helpful. Our guests raved about how nice and helpful everyone at the hotel was and how it made the experience that much more wonderful.

The location was perfect. El Taj was right in the middle of everywhere you want to be in Playa and our guests were easily able to walk up and down 5th Ave, find restaurants, go on fishing and snorkeling trips, etc. The hotel also offered tons of activities and tours to help ensure that each guest was able to make the most out of their trip.

The hotel is beautiful. I had seen all the photos online and expected it to be nice, but you also can never fully tell what a place looks like until you see it for yourself and in my experience it never looks like the photos. Well, El Taj was 100x more beautiful in real life than in even the most beautiful photo. The rooms, the views, the pool, the beachside - all incredible. When I walked in, my mouth dropped.

Lastly, the food was incredible. You never really expect food for a wedding to be that tasty, but our reception dinner at El Taj was a 5-star meal. Everything was cooked to perfection and the presentation was beautiful. Many of our guests said that the beef filet was the best they had ever had. We cannot say enough great things about our wedding reception at Indigo Beach - it was so much more than we could have ever imagined.

Overall, we can’t say enough how happy we are that we had our wedding here. Of course we thought it was the best wedding we had ever been to :), but most of our guests noted the same. We will be returning to El Taj for years to come and feel so fortunate to have the memories from our special day there.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
2 Thank JesseAshlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2014

The location is right on the beach. The condo has all the amenities anyone will ever need (fully equipped kitchen, washer/dryer, ...). The Indigo Beach Club/restaurant's food is pricey, but delicious. Complimentary access to the gym was wonderful. Two short blocks from Quinta Avenida.

Room Tip: Get a room with an ocean view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEIFresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Property: El Taj Oceanfront & Beachside Condos Hotel
Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Taj Oceanfront & Beachside Condos Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Riviera Maya/Playa Del Carmen, Mexico

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