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“Wonderful second visit”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #40 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed July 18, 2013

I don't know what more I can say that I haven't already said after our first visit to El Taj late last year and the chorus of almost 500 strong reiterate the same song, El Taj is a wonderful place to vacation. We stayed again in the fabulous penthouse suite 345 which didn't disappoint. We love this place and hope to go again very soon.

  • Stayed: March 2013, traveled with family
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2  Thank BGRCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 - 629 of 1,407 reviews

Reviewed July 16, 2013

Let me start off by saying THANK YOU to the staff of El Taj. Front Desk personnel, Carolina & Patricia, were simply a pleasure to deal with. The ladies mentioned are some of the nicest, most professional front desk personnel I have encountered in a long time.
Additional shout outs go out to Jonathan who helped us with our luggage as well as Elisabeth & Leticia who kept our rooms in immaculate conditions.

Overall, this hotel is definitely in my top 10. The atmosphere, location, amenities, staff and service are top notch. What you see on the website and what you are hearing in other wonderful reviews is exactly what you are getting. My family and I had minimal bumps in the road so I couldn't give El Taj the 5 star review it probably deserves but none the less would recommend this hotel to anyone looking for an unforgettable experience in Playa del Carmen.

During our stay, we had the opportunity of staying in several units; 302, 303, 306 and 344. Beachside or Oceanfront either property will provide you the comfort and amenities you need to have the time of your life.

Pros:
302 - Spacious, Comfortable, Lots of Natural Light, Great Layout,
303 - Cozy, Close to the Pool
306 - Great Private Terrace
344 - Beautiful View of the Ocean
Imprevist Restaurant - EXCELLENT service and food
Hotel is close to 5th Avenue, shopping, food, clubs.

Cons:
302 - Jacuzzi Fuse Blew Out Constantly (this made it impossible for anyone to enjoy the Jacuzzi for an extended period of time)
306 - No Elevator (trekking to the unit and the private terrace on a really hot day was a little annoying and sweaty) I also recently had foot surgery so this con may be somewhat biased?
344 - WiFi situation was unbearable. (I needed to be logged on for work and there were so many issues with staying connected so getting things done was time consuming & tedious)

Like the other reviewers have mentioned, the boats docked out front are annoying and take away from the beach experience but honestly didn't stop my kids from enjoying the beach.

We also received a invitation to the Managers dinner at the Beach Club one evening only to find out that it was rescheduled for the day before due to the wedding. Although we later found the note stating that the dinner was rescheduled in our room, I feel the concierge could've done a better job communicating the change as my kids were disappointed and looking forward to the "special" dinner. A voicemail message or friendly visit by a staff member would've probably done the trick.

El Taj - This is just some constructive feedback. Please take it as such :-) All in all my family and I had a BLAST and would come back and stay in a heartbeat.

Fellow Tripadvisors - If you are interested in Playa del Carmen.. EL TAJ is the way to go !

Room Tip: Oceanfront rooms are somewhat quieter. Take advantage of the breakfast deal. The breakfast at Impr...
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  • Stayed: July 2013, traveled with family
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2  Thank NYC_Pat_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

I am SO pleased I selected to stay at El Taj. The moment you arrive, in reality is looks exactly like the pictures (unlike many other places!).
The reception staff are so welcoming, informative and helpful.
We arrived late after a long day of travel, including over an hour delayed arrival and they were mindful of this, getting us to our room as efficiently as possible so we could relax and rest - with every invitation to call if we had any queries or thought of anything we wanted explained in more detail. However this wasn't necessary. The welcome pack they prepare for you contains all of the information, and a list of some great recommended restaurants, bars and activities for the surrounding area. This was very helpful as the vast array of establishments and eateries can be a bit overwhelming and of course it's nice to know a reputable and locally recommended place to dine.
We had been given a upgrade to the Oceanfront property when I had actually booked into the Beachside across the road. Was thrilled!!!!!!!
The rooms are elegant and well appointed. Love the marble tiled floors and bathroom.
Breakfast tickets are complimentary. You have 2 options, with the opportunity to dine from the breakfast buffet at the Indigo Beach Club on the beachfront in front of the hotel, or you can go a short walk a few blocks up the street to a smallish, intimate restaurant and dine from their 'a la carte menu'. We tried both on a couple days each and were impressed and satisfied with both options.
Service is impeccable at this hotel. Nothing is a problem. They are very friendly, accommodating and professional with their service. They are genuinely committed to ensuring you have an enjoyable stay.
On the first night, the bedroom unit A/C wasn't cooling in our room, we reported this to reception in the morning and they immediately had it seen to. They duty maintenance guy wasn't able to repair so they call a service technician and this was repaired and functioning properly by the time we returned from a couple hours out and about. Fantastic.
The housekeeping service was superb. Manuela took care of maintaining and presenting our room to a very high standard. There is a little wheel on the window and each day you set it to the level of service your room requires. e.g please change towels and take out trash, to full service needed. We thought this was fantastic as we live very tidy ourselves and full service is generally not needed on a daily basis. So they are doing their bit to reduce waste and look after the environment. Well done Condo Hotels!
The clientele at this property are nice. So it's a lovely environment for a romantic holiday, a nice time away with friends, or very family friendly too. It's perfect for all holidaymakers wanting a luxury stay. It was so nice to see everyone and the children enjoying themselves.
The location is PERFECT. It sits right on the beachfront, and is less than a block away from the night spots (yet you don't hear the noise from the nightclubs) and only 1.5 blocks from the main Ave. You can easily and very safely walk to everything in town.
There is nowhere else I would rather have stayed.
This hotel is absolute perfection - both my husband and I said this has set the standard for holidays from now on! It will be very hard to top.
If only our home country of New Zealand was geographically closer to Playa del Carmen in Mexico we would be returning often.
Stay here, I trust you will be very happy with your selection.

Room Tip: It's worth it to try and get into the Oceanfront building if you can. That ocean view is devine.
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  • Stayed: July 2013, traveled as a couple
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2  Thank Amber Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Love all aspects of this property. This hotel does not subscribe to a "one size fits all" philosophy. All units are decorated differently and the design of the buildings and individual units are impressively creative and thoughtful. Guests are truly heard and indulged.Staff are truly amazing and maintain a level of perfection that is hard to maintain in the hotel industry. My standards are high and even I am impressed with genuine regard for pleasing guests and attention to details. This place truly shines. Only weak spot is their affiliation with Indigo Beach, which manages the beach service for their clients, as well as a barely mediocre beach restaurant. They are under separate management and can be rude and inefficient, but distance yourself from that if necessary and enjoy the splendor of the El Taj.

  • Stayed: July 2013, traveled solo
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2  Thank JohnD0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Found this place through Booking.com who have a great and easy system for booking a suitable room type for your needs - I came on a girls holiday (4 of us) and we had a 2 bedroom suite with partial sea view. Absolutely worth the little extra for a shared space as opposed to separate rooms, and we enjoyed cocktails in the hot tub and on the balcony - no need to leave on the first night! The rooms themselves were amazing and 2 bathrooms is a must for over 3 people anyway. Clean, modern furnishings and our suite came with a well equipped working kitchen.
There are 2 locations for the complimentary breakfast but there's also plenty around the town if you want to explore and find something separately - they provide you with a welcome pack that has their top picks to make it even easier.
The beach club also has great amenities (lotion rubbing? sunglasses cleaning? Cocktail? Done.) and a plethora of comfy beds/chairs/umbrellas to enjoy the view.
Free wifi throughout the complex and even on the beach makes it easy to stay in touch with the real world (that's if you even want to!) and you are fully stocked with drinks and snacks in the room which is also pretty decently priced thanks to the exchange rate (quick comparison shop in local stores proved that you can eat/drink it all without an excessive bill which is liberating!).
There is a spa that is decently priced and as part of the welcome package we got a complimentary 10min massage voucher.

The best part - even though all of it was wonderful - was the hotel staff service. Prior to the trip my friends and I organised shuttles and payment via email with the Reservations staff (Eduardo and team were very quick to respond with impeccable english) and upon arrival William in Concierge helped us plan great excursions for our rainy days and touristy needs. All of the staff were friendly and helpful, even if it was a reco for a beach side drink on a rainy day.

I would definitely visit again and couldn't speak highly enough of El Taj and all the staff for helping create an amazing trip.

Room Tip: Opt for a sea view or even "partial sea view" - it's worth it and really enhances the...
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  • Stayed: July 2013, traveled with friends
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1  Thank GardenSquirrel83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

Went on family trip with 12 and 15 year old kids. Loved it and so glad we did not do all inclusive which was what I had been leaning towards. First the condos are absolutely lovely and first class. Modern styling with natural elements that was casual elegance. Great linens bath stuff and well equipped kitchen. Didn't find any of the "what were they thinking" aspects to the construction or design as is often the case in Mexico. Get a unit on the second floor or higher as first floor you would have people walking by. We were in oceanfront section. Good ocean view but not great--although living in Laguna beach we get spoiled. Great housekeeping. Amazing breakfasts. We ate every morning at the beach club where you got buffet with fruit and pastries etc and also a hot item that you selected. We loved the Mayan enchiladas and quesadillas the best but everything was great. Fresh OJ and good coffee. Beach club was first rate. Didn't have one bad or even so-so dish. All great! And amazing service. Wish the boats weren't moored in front of club cuz did make water murky and you had to wade out to enjoy water. Also pool on the small side. If you are a hang out by the pool person this is not your best option. If like a great beach experience it's perfect. The best gym a couple blocks away that is part of complex. Try it. And best part is that you can walk out of hotel and be on 5 th avenue where you have an abundance of great shops restaurants and things to do. Great vacation.

Room Tip: 2nd floor or above for sure. Towards ocean m
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  • Stayed: June 2013, traveled with family
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1  Thank GinaLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We had unit #302 which was massive... Plenty of room to spread out. 4 Floors along with a balcony and our own hot tub. Wonderful kitchen, washer/dryer, outdoor kitchen and great service. Elizabeth from housekeeping kept things in tip top shape for us. The security team was great as well. Everything was super close. 5th, The Beach and Mega. Room service from Indigo was also quick and awesome. We found ourselves cooking breakfast and/or lunch in the condo and still going out for dinner. After a long day of excursions and activities, it was just easier. My only complaint was the beach right in front of the hotel. There are a ton of boats and piles of kelp that create a smell. I know that the beach club isn't technically part of the hotel, but they could do something about the kelp. Most places rake and bury it in the sand every morning. Seems to do the trick. That said, it wouldn't affect me staying here. We plan to come again. All of the restaurants along the beach have 'beach clubs' with chairs and loungers. All are free if you order food and drink so your not stuck at Indigo Beach Club. Grab your towels, Walk 5 minutes and hit up Wickys. I have been to Cancun 4 times, but this was our first time in Playa and loved it.

Stayed: July 2013, traveled with friends
Thank EGiffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
Price Range: $193 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Taj Oceanfront & Beachside Condos Hotel 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Riviera Maya/Playa Del Carmen, Mexico

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