On a recent trip to Cozumel my wife and I wanted to spend a day touring the ruins at Chichen Itza. To avoid dealing with the ferries and a long bus ride a flight seemed the perfect solution. We set a tour up through Aerosaab, based in Playa del Carmen, via the internet prior to leaving the US.
We would be taking the flight with another unknown couple, this couple later cancelled and despite having our hotel information as well as knowing exactly where we would be waiting for the flight, Aerosaab made no attempts to contact us, its a long distance call from Cozumel to playa del carmen so a simple phone call is anything but. We ended up wasting hours of our time, cab fare to and from the airport, a beautiful morning and ended up not being able to go to Chichen Itza at all.
The complete lack of professionalism and courtesy from the people of Aerosaab was distressing. Yet, I have think that if they are not professional in dealing with their clients do I really want to trust my life to them by flying in a small plane with them. I recommend not.
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