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All reviews los murales time share thomas moore lap pools taco party dive balam prime rib night all inclusive package all inclusive guests full kitchen welcome party shrimp tacos all inclusive plan pool bar room service free shuttle order off the menu
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Reviewed November 22, 2017

My brother and his wife own a time share at this resort and invited me down as they had a room available. I went from Nov. 11 to Nov.18 1917. I can't say enough about the staff.from Carlos who worked at the towel bar. Alfredo our waiter and Lupita the concierge. Made me feel like an owner. I loved the seating on the beach. just feet away from the water. The pool was enormous and heated. The grounds were absolutely beautiful. I highly recomend this resort.

Room Tip: Beach front
  • Stayed: November 2017, traveled with family
    • Location
    • Cleanliness
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1  Thank Willy054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded November 24, 2017

Dear Willy054,

Thank you so much for taking the time to review your recent stay with us.

We're glad to see that you decided to join your brother and his wife for this recent vacation. We are also pleased to hear that your stay was memorable, and that our staff strived to help make you feel like we were your "home away from home!"

Thank you for recommending us to the TripAdvisor community and we hope to see you again soon!

Warm Regards

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Reviewed November 22, 2017

You won't find a more pristine property with comfortable apartment-like accommodations in this always perfect weather paradise. The food and drink at this all inclusive are top shelf and the service from the staff throughout the resort is exceptional! One of the best resorts we have had the pleasure to stay at.

Room Tip: Don't hesitate to ask for anything - they will always tell you with a smile that it is their pleasure to be of service!
  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
1  Thank LindaANewBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded November 24, 2017

Dear LindaANewBerlin,

Thank you so much for taking time to post about The Royal Haciendas.

We're glad to learn you had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.

We look forward to welcoming you back during your next visit to the Riviera Maya.

Warm Regards.

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Reviewed November 21, 2017

We are in the middle of a horrendous experience with their time share sales. We stayed at Royal Sands last year and sat through the time share presentation. We didnot buy the timeshare but the sales person sold us on discover points. He told us it is very flexible and if we wanted the staff will help us sell the room for 30% commission. We booked a 4 person and 2 person room during Thanksgiving week. The party that was supposed to accompany us dropped out. We wanted to change the reservation for second room and since them we have been given the run around. We are being told ( which was not expressed to us during the sale) that we will need to sit through a time share presentation as part of the second vacation deal. (For which we paid $1800 and not an all inclusive) Beware when you buy such deals which cost a lot but have all these caveats and waste of vacation time. Not a happy customer.

Room Tip: Ocean facing rooms have great views.
  • Stayed: November 2017, traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank Manish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded November 22, 2017

Dear Manish R,

Thank you for taking the time to review your recent stay with us.

We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations.

One of our goals is to communicate accurately and assertively with our customers. We make sure that the information regarding the requirement of attending the presentation is clearly stated in the “memorandum of understanding” where our customers agree and commit to attend the 90 minutes property presentation.

In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our guests to let us know of any needs or issues that they may encounter during their stay. We want to make sure our guests have the very best vacation experience possible, and we look forward to hearing from you.

Warm Regards

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Reviewed November 21, 2017

Did all inclusive for first time - loved it. Everything there you need and staff is super friendly catering to our every need and service. Buffet was great for breakfasts, pool bars had decent food, room service was quick and very good. I would recommend this resort for sure. It is a timeshare resort and we did take the tour but did not opt to buy but got great discounts on activities we wanted to do.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded November 23, 2017

Dear Don L,

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We hope to see you again soon!

Warm Regards.

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Reviewed November 21, 2017

Overall very good experience. Definitely will return. Don't feel pressure to participate in the sales presentation. The "gift" is not worth the time lost laying out on the beach. Make sure that they also tell you the transportation pick-up time when you book an activity through the concierge.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 563mitchellc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded November 23, 2017

Dear Mitchell,

Thank you for your review.

We are glad to know you enjoyed your overall stay at The Royal Haciendas.

We hope to see you again soon!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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