Our family and friends traveled to The Royal Haciendas the week of 2/26-3/5. Our trip was booked All-Inclusive through Expedia for 8 adults (4 couples). Travelers were ages 23-58, with varying degrees of prior travel to Mexico (1st timer – 20+ trips).
Rooms: Since we were traveling as couples, each of us separately booked a Deluxe Suite w/kitchenette (Villa B). The rooms were beautiful and spacious all facing the pool, garden, and/or ocean. They were well decorated with a Tuscan-style flare. The beds are comfortable. Ceilings are tall. Bathrooms are large with a separate vanity from the toilet and shower. Thermostat is easy to use (it is in Celsius). The Deluxe Suite is a mini suite with two double beds (as noted by Expedia). In order to get a king sized bed you would need to book a Deluxe One Bedroom Suite (Villa A) -or- by booking the Deluxe Two Bedroom Suite (Villa A + B). Each room has a balcony or patio. First floor rooms have sliding glass doors that does lock behind you if shut, which is nice if you want to walk straight from your room to the pool/beach. Deluxe One Bedroom & Two Bedroom suites have jacuzzi tubs on the balcony/patio.
Due to the fact that this is primarily a timeshare property, you cannot request suites or villas nearby friends or family. Room location is determined by the availability of the timeshares. Also, since we traveled Wednesday – Wednesday, all 8 of us did have to take on the Saturday room swap.
Grounds: This resort is beautifully landscaped. There is more greenery than any resort I have stayed at in the Playa del Carmen/CanCun area. There are two phases that essentially mirror one another. Phase I is the older of the two, but looks as fresh and new as Phase II. Each phase has a large infinity pool with swim-up bar, and gorgeous views of the ocean. They also have kiddie pools and lap pools. The pool near Phase I was the activity pool, the pool near Phase II was the more laid-back pool. Hammocks are in abundance across the resort covered by large pergolas. There are plenty of poolside chairs and beach chairs in either the sun or shade. Despite the fact that the resort was at 97-100% capacity while we were there, we never had to rush out of bed to save 8 spots. The chairs are laid out in a very methodical way so that you never feel overcrowded, and always have a view of the ocean.
Everything on the resort was stroller/handicap accessible. This was great for young families, elderly couples, and individuals with special needs. This accessibility ran from the villas to the beach.
Beach: The beach was very clean at the resort. Free of debris and rocks, as it was raked daily. The sand was soft, water was calm. Everything was pristine! Each palapa along the beach has its own garbage canister that is emptied throughout the day. –That was a nice touch!
When we were leaving, the palapas were being replaced by newer, taller palapas.
Food: Although the restaurant options are limited, the food selection is not. There are 5 restaurants. La Palapa (buffet) is open for breakfast lunch and dinner. The buffet changes daily, but there is a made-to-order menu that remains consistent. The food is good quality at La Palapa, and is exactly what you’d expect out of a Sunday brunch buffet. There were also two pools-side grills for lunch, the Luna Grill and the Sol Grill. These shared the same menu, however, we found the quality to be slightly better at the Sol Grill. Los Murales is the dinner restaurant. This food was outstanding. There are surcharges on some items (which we found to be reasonable), and the food that was included on the AI package was equally excellent compared to the surcharged items. La Rotunda is the Sushi Bar. The sushi is very good. We ate here almost daily for an Hors d’oeuvre prior to visiting the buffet or Los Murales. All-in-all, we were never disappointed with the food.
Staff: The staff is friendly, but some do seem to be overworked (ie. Bell-hops and pool bar/restaurant staff). The bell-hops are running back and forth across the resort on Saturdays trying to keep up with the room changes. –This process needs to be streamlined to alleviate some of this. When our bell-hop took us to our new room, the prior family had checked-out however, they were still there, and the room had not been cleaned. That was a bit disappointing, but was only a minor hiccup. The staff around the pool and beach sprint to cover ground in order to serve food and beverages in a timely manner. The front desk staff are helpful, but lack LOA to provide answers/resolutions in a quick manner. Many requests have to be escalated to corporate.
Overall, we had a great vacation experience at The Royal Haciendas and hope to return next winter!
- Official Description (provided by the hotel):
- The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Haciendas Hotel Playa Del Carmen
- Royal Haciendas Hotel
- Royal Haciendas Playa Del Carmen
- The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico