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“Great Facility with good serviice”

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The Royal Haciendas All Suites Resort & Spa
Ranked #48 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed December 11, 2013

Excellent facility with wonderful service. This is an all inclusive resort but the restaurant selections were limited. The resort food was good but because of the limited number of restaurants it became a little boring. Many good restaurants in town worth visiting. The Villas are spotless and without a speck of dust. Maid service is excellent and the staff will recognize you by your name if you give them a chance.

Room Tip: All rooms age good with a view of the water
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  • Stayed: October 2013, traveled as a couple
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Thank Lamplighter01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,161 - 2,167 of 3,678 reviews

Reviewed December 10, 2013

We were extremely pleased as always with our villa and the exceptional service and hospitality. We always recommend The Royal Haciendas to family and friends for their next vacation. Our only negative comment is related to the Signature Program presentation which was not to the Royal Resorts standards that we have been accustomed to (used car salesman approach) and both my daughter and son-in-law and my wife and I thought it to be a complete waste of an hour plus of our time. I am a retired military veteran and professional project manager and a simple but informative brochure would have been a much better approach and something that we might have been more receptive to. Other than that everything else was fabulous. We want to give out a big thank you to our concierge, Vanessa, she is top notice!!!

Room Tip: Our villa is on the fourth floor and we believe that all rooms on the third or fourth floors would b...
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  • Stayed: November 2013, traveled with family
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

We arrived around 9:15 at night. We were greeted beyond friendly with our last name. We went to the restaurant where we were again greeted by the host, manager and waiter with hugs and the most friendly of greetings.

Upon arriving at our room was it clean beyond description, as there was nary a bit of dust to be found anywhere. All items were where they were supposed to be. Our luggage arrived within 5 minutes of our request and we were again greeted professionally and made to feel that were truly home.

Our stay was a daily delight and allowed us both to unwind and enjoy the amenities of the Royal Hacienda's. We find it hard to practice our Spanish, as all of the staff is becoming more and more proficient in English.

This was our last stay at Royal Hacienda's as we have traded our unit for one in the Grand Residences. It brought tears to both of our eyes as we hugged and said our good byes to the staff we have gotten to know so well and truly enjoy. We only wish we could transfer the same staff to our new location. However, based upon what we have seen over the past 7 years we look forward to meeting and making new friends.

I cannot say enough for the staff and management of Royal Resorts. You truly are one of a kind.

Sincerely,


Joe and Julie Whitlock

Room Tip: We truly enjoyed our room as it high enough to see the inner court as well as have a good ocean view...
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  • Stayed: November 2013, traveled as a couple
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Thank Joseph E W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

We have an ocean front timeshare and love spending time watching the ocean and Cozumel and the cruise ships off in the distance from our balcony. The staff keeps the beach pristine with tractors and rakes. The hot tub after swimming is relaxing. Our maid was so sweet and cleaned everything daily. We love painting pottery and the artists finish them so beautifully we can hardly recognize them. The prime rib buffet is fabulous. I love the breakfast buffet and its variety. We have food and drinks delivered on the beach while we lounge. Thomas Moore offers wonderful excursions. The reasonable shuttles to Playa Del Carmen are handy. They take our suggestions quickly. This year we saw a free outdoor water drums show which was amazing. We even got free glow bracelets. Our personal concierge offers tips and will help with anything. All the staff are very friendly and willing to please. The grounds are beautiful and the gardening crew is always working. The market has a good variety of food, pastries, clothing, and gifts. I cannot think of anything missing from the resort. They even added an herb garden with labels. We look forward to going and know we will be treated royally.

Room Tip: Of course I prefer ocean front. I would opt for a room closer to the ocean which is closer to the r...
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  • Stayed: December 2013, traveled with friends
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Thank ModestoSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

It was a nice relaxing week at the end of November.
It rained the night we got there and then clear and cooler till until it started raining the day we left.

The food was good and we didn't need to rent a car to get to town or the sites.

Royal Haciendas maintain the Resort and they even maintain the Beach.

Very nice Resort thank you!

PK

  • Stayed: November 2013, traveled as a couple
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Thank pkornie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2013

Come two weeks every year in December... Community environment with two gorgeous pools, one of the nicest beaches in the region, several restaurants, including two poolside cafes as well as a market and nicely appointed villas for accommodations. Master Suites offer villas with Jacuzzi tubs on balconies!

Stayed: December 2013, traveled with friends
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

We have been owners here for 8 years and have no regrets. Beautiful location, excellent accomodations, great beach, great on site scuba shop and fantastic access to all the hottest venues on the Mayan penninsula.
No pesty vendors bothering you on the beach although they are available within the resort in a comfortable environment. Their Los Murales restaurant is top notch with the finest seafood offering

  • Stayed: December 2013, traveled with family
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Thank JohnFCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
Price Range: $187 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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