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“Friendly staff and fun location.”

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The Royal Haciendas All Suites Resort & Spa
Ranked #45 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed October 10, 2013

Just returned from Royal Hacienda and will be back.

Great location with super friendly staff. Terrific food and drinks and have a very reasonable all inclusive plan which includes one reservation required restaurant, a few pool bars, a large tiki hut for main meal buffet and room service all included.

Maintenance and cleanliness were definitely a priority here and the property is beautifully maintained and located right on the ocean. A great place to chill out...

Nice golf course 2 minutes away on same property and a 15 minute cab ride to Playa downtown...

Great for families, couples and friends..... Some singles but limited night life...

Def. a great place to stay....

  • Stayed: October 2013, traveled with friends
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1  Thank Carlsonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded October 14, 2013

Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and we find them very rewarding. We are convinced that our hosts are one of the most important components in our company, second only to our guests. We're glad to learn you've enjoyed your most recent stay at The Royal haciendas that much. As you point out: cleanliness is a priority and we're glad you noticed the hard work done by Royal Resorts staff. Overall: We are sure that tripadvisor's community will appreciate your comments as much as we do.

We are already waiting to welcome you again during your next visit to Riviera Maya.

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,326 - 2,332 of 3,808 reviews

Reviewed October 8, 2013

We already have our own time share in Cancun, but stayed here with a friend who is a member. The hotel is absolutely beautiful with rich yellows, white and brick colors with lots of greenery, trees and pools. The infinity pool was lovely...looks like it is part of the ocean. The food was delicious and the service top notch.
The room was lovely with its own kitchen & living room area, a bedroom with a king bed and the other side (studio unit) had 2 beds, small kitchenette. There was a beautiful balcony with a jacuzzi, table & chairs and 2 lounge chairs. I spent an afternoon out there and when it got too hot, had a cool dip in the jacuzzi! I would highly recommend this lovely paradise in Playa del Carmen!
Oh....and the Spa had a fish spa where you put your feet into a tank of little fish and they eat all the dead skin off your feet! It was delightful!....(just little fish, not sharks or anything like that!!!!)

  • Stayed: October 2013, traveled with friends
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded October 14, 2013

Dear Guest,

Thank you for taking time to post about our resort.

We're glad to learn you had such a great time during your most recent visit to The Royal Haciendas. We are sure that tripadvisor's community will appreciate your kind words as much as we do.

We are already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

This is definitely a 5+Star Resort located on the Mayan Riviera! We participated in the all inclusive program for the week which was worth every peso! Central location made it easy to visit Cancun, Xcaret, Playa del Carmen, Cozumel and Tullum and Cabo. ALL STAFF were very cordial, courteous,and helpful. We would revisit there in a heartbeat!

  • Stayed: September 2013
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Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded October 15, 2013

Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you enjoyed your most recent stay at The Royal Haciendas and sincerely hope to welcome you again soon here, at your home at the Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013 via mobile

We just spent two weeks in a two bedroom oceanfront villa. The villa was great and the beach in front of the villa is excellent. The palapa at the entrance was being re-thatched but the work should be completed last week.

  • Stayed: October 2013
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Thank DarrylBurns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you enjoyed your most recent stay at The Royal Haciendas and we're already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Despite the main entrance being under repair, the inside lobby is as beautiful as ever, and welcoming smiles of the employees fill your heart with love and esteem. The beach and pool can keep your psyche mellow, and your cup is always full with memories.

  • Stayed: September 2013, traveled as a couple
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2  Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your comprehension and we are glad to learn you enjoyed your most recent stay at The Royal Haciendas and we're already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

We are owners of a beach front Deluxe Suite. We are on the bottom floor right next to the Lapalapa del Sol Restaurant. Going out on our patio, you have very few steps to the beach. We have owned Week 38 every other year since 2008 at the Royal Haciendas in Phase II. The staff at the Royal Haciendas has always been friendly and provided excellent customer service. We love the swim up bar and pool in Phase II. Carlos the bartender is very accomodating and always has a smile on his face. My experience with The Royal Resorts; both in Cancun and Playa del Carmin has always been a first class experience. I have never ran across a rude staff member since I have been going to the Royal Resorts since 2001. As one of the staff told me, the staff are treated very well so that shows in how the staff treats their customers.

  • Stayed: September 2013, traveled with family
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1  Thank Elainecw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013 via mobile

This was my third stay at Royal Haciendas. Still 5 star, from the beautiful grounds, great pools, swim-up bars, nice beach, this resort STILL has it all!! They now offer all inclusive programs and have added some activities too. It truly is spectacular!

  • Stayed: September 2013
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Thank WaterBaby56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
Price Range: $214 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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