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“VIVA! ROYAL HACIENDAS!” 5 of 5 bubbles
Review of The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
Ranked #44 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Santa Clarita, California, United States
Level Contributor
4 reviews
“VIVA! ROYAL HACIENDAS!”
5 of 5 bubbles Reviewed October 8, 2013 via mobile

This is definitely a 5+Star Resort located on the Mayan Riviera! We participated in the all inclusive program for the week which was worth every peso! Central location made it easy to visit Cancun, Xcaret, Playa del Carmen, Cozumel and Tullum and Cabo. ALL STAFF were very cordial, courteous,and helpful. We would revisit there in a heartbeat!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this review, October 15, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you enjoyed your most recent stay at The Royal Haciendas and sincerely hope to welcome you again soon here, at your home at the Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,282 reviews from our community

Traveler rating
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    797
    248
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1,686
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3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Palm Beach, Florida
Level Contributor
2 reviews
5 of 5 bubbles Reviewed October 7, 2013 via mobile

We just spent two weeks in a two bedroom oceanfront villa. The villa was great and the beach in front of the villa is excellent. The palapa at the entrance was being re-thatched but the work should be completed last week.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DarrylBurns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We are glad to learn you enjoyed your most recent stay at The Royal Haciendas and we're already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

Despite the main entrance being under repair, the inside lobby is as beautiful as ever, and welcoming smiles of the employees fill your heart with love and esteem. The beach and pool can keep your psyche mellow, and your cup is always full with memories.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Haciendas All Suites Resort & Spa, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your comprehension and we are glad to learn you enjoyed your most recent stay at The Royal Haciendas and we're already looking forward to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

We are owners of a beach front Deluxe Suite. We are on the bottom floor right next to the Lapalapa del Sol Restaurant. Going out on our patio, you have very few steps to the beach. We have owned Week 38 every other year since 2008 at the Royal Haciendas in Phase II. The staff at the Royal Haciendas has always been friendly and provided excellent customer service. We love the swim up bar and pool in Phase II. Carlos the bartender is very accomodating and always has a smile on his face. My experience with The Royal Resorts; both in Cancun and Playa del Carmin has always been a first class experience. I have never ran across a rude staff member since I have been going to the Royal Resorts since 2001. As one of the staff told me, the staff are treated very well so that shows in how the staff treats their customers.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elainecw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 2, 2013 via mobile

This was my third stay at Royal Haciendas. Still 5 star, from the beautiful grounds, great pools, swim-up bars, nice beach, this resort STILL has it all!! They now offer all inclusive programs and have added some activities too. It truly is spectacular!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WaterBaby56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonita Springs, Florida
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Just returned 9-28-13 from 7 day stay at Royal Haciendas. I must say this is a first class facility with first class staff. The grounds and common areas were all clean and well manicured. The housekeeping staff did a great job with the suite. The servers and administrative staff were all polite, courteous and very efficient. Make sure when going there you have the opportunity to make reservations and eat at Los Murales, the food is great and the service is great. Look for Julio the waiter while dining at Los Murales he makes sure everyone is serviced properly and is very attentive to your needs.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank REV62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

This is such a great vacation and extremely family friendly! I look forward to my vacation here every year that we go. My daughter LOVED her first experience at the beach and I am glad that it got to be at The Royal Haciendas with our family!

Everyone is so friendly at the resort and are eager to help with any situation. I love that it is a close drive to Playa Del Carmen and they make it easy to get a ride to and from town.

This is by far my favorite vacation every other year and I am happy to share it with friends and family!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Silvermama925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Property: The Royal Haciendas All Suites Resort & Spa
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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