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“Relax with no worries.” 5 of 5 bubbles
Review of The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
Ranked #44 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Bradenton, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Relax with no worries.”
5 of 5 bubbles Reviewed June 27, 2013

We have been members of the Royal Resorts for 32 years. The Haciendas are the perfect get away for our family of 5. The kids, now 19, have grown up on Cancun vacations. We are now staying at the Royal Haciendas. Every moment is a little bit of heaven. They have an All Inclusive Package for new guests, however, as members we chose to try it. Once paid there was no cost for the food at all restaurants, fine dining, casual restaurants, poolside grills and poolside service, and room service. What a wonderful package. There was no worrying about when and where everyone was eating. Also included are the full gym, kayaks and sailboards. They also provide most of the equipment needed to play, flippers and snorkels, towels, tennis rackets and balls for everyone. The activities included pool volleyball, beach volleyball, soccer, arts and crafts, games for smaller children. The resort has beautiful landscaping, cleaning continues constantly inside and out and service from the staff that goes above and beyond. The question asked by the staff " Is there anything else you need?" This is truly the most perfect vacation imagined, all creature comforts provided and no worries about money as there is no need to tip with the All Inclusive Package.

Room Tip: All of the rooms have good views of pools, ocean, or beautiful gardens.
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,282 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (964)
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English first
Phoenix, Arizona
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

We loved this hotel. Our room was a two-bedroom suite with a hot tub on the balcony. Room and furniture were beautiful We were in heaven. Hotel was very clean with friendly service. Kids loved the hammock area, and we all enjoyed the pool, and of course, the beach. The only downside is the distance to areas with lots of people. We took a taxi twice into Playa Del Carmen to sightsee and eat at different places. I wouldn't change it though because we felt like we had a great resort experience for a reasonable amount.

Room Tip: Two room suites with balcony hot tub is the way to go
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  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank twoadultsandtwokids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl River, Louisiana, United States
Level Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Well, it was all good. There was no bad and surely no ugly. This is a beautiful and relaxing resort. As others have mentioned the resort is very quiet and peaceful. The hotel staff go above and beyond to make your stay enjoyable. We exchanged into the property and were required to add the all inclusive package for our stay. While there is only one fine dining restaurant on site and only one restaurant that serves breakfast there is enough menu options or you can partake of the theme buffets. We had room service a couple of times, the menu is limited but all was good. And my wife likes the room service option. Tips are included for the all inclusive, but we usually tipped extra while at the beach and the service was excellent. The Playa shopping area is a $14 cab ride if you can't get a reservation on the free shuttle. All in all a very relaxing vacation. If you need excitement, try something in Cancun.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Curtis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clovis, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed June 24, 2013

We have been coming to the Haciendas since 2007, when we were invited by friends who are owners. We met some wonderful people and fell in love with the Haciendas and Playa so much that we have returned every year since, using points to exchange for this resort. We love the food and the staff and enjoy every moment of our time there. We also enjoy going into town each night and sampling the local cuisine.

With the addition of mandatory all-inclusive for non-members, the price of our vacation will increase by roughly $1000. We are extremely unhappy about this. We have our favorite restaurants in town, but now will be confined to the resort just so we can attempt to get our money's worth. It will be extremely difficult for us to spend the amount of money we will have to pay for all-inclusive, especially with all the items that are an "additional fee".

I'm sure you're thinking, why don't they just stay somewhere else. We love the Haciendas but more than that, we love the group of friends we've made while there. We vacation the same time each year so we can all spend the week together.

It shouldn't be this way. Things were fine the way they were. There are plenty of all-inclusive resorts in the area. Don't make me a prisoner of your resort and punish me because I own in another location. Offer all-inclusive as an option for those who know they only want to stay at the resort, but it shouldn't be mandatory.

Stayed September 2012, traveled with friends
Helpful?
6 Thank catdogmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville, California
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

If you're looking for a beautiful and quiet resort, the Royal Haciendas could be just right for you.
While we have been members at the Royal Sands, its sister resort in Cancun, for 14 years, this was the first time we stayed at the Royal Haciendas. We were very satisfied with our stay. It is very laid back and about a10 minute shuttle or taxi ride into Playa del Carmen. The restaurants were very good with usual resort prices. It's a nice change of pace from Cancun.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank steve5235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 21, 2013

I have been an owner here since 2007, and I am always so impressed with the service and hospitality. The amenities are first rate and the grounds immaculate. Do yourself a favor and stay at the Royal Haciendas.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KathyH1381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

We just returned from our trip of 5 nights(All- Inclusive) at this wonderful resort and with some of the reviews in regards to food and some towards service negative, we found it much better than we expected. While the breakfast buffet was lacking, as a tip to those considering this resort, try room service for breakfast prior to the last day(as we did regretfully) as the food ala carte was much better than the buffet. Lunch by the pool every day was fresh and delicious with Grouper and Shrimp tacos out of this world. Dinner at Las Mulapas was also nice and recommend splurging for steaks or Lobster. Our 2 bedroom was excellent as far as qualify furnishings with everything you need. Turndown service was nice. Great beach and pools. We regularly try All inclusives around Mexico and Central America for the last 20+ years and find this resort near the top of our enjoyable experiences and believe you will too. It's relatively quiet and lush landscaping with good location to Playa and activities. The only negatives were Wifi reception was poor and regular drop-offs as there is interference from other Wifi options. Also, with this being a Timeshare resort, we were never told we would have to change rooms in the middle of our trip until we checked in(Time Shares go Saturday to Saturday). While it was not a big deal initially, we were disgusted when we received our call and bellhop moved us to a dirty/filthy room which delayed our move. Even with this experience, we'd stay there again.

Room Tip: We chose the 2 bedroom option which is basically a 1 bedroom condo suite with living area and kitche...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Steamer58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Property: The Royal Haciendas All Suites Resort & Spa
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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