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“Best Place to Stay in Playa for the Money”
5 of 5 bubbles Review of Hotel LunaSol

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Hotel LunaSol
Certificate of Excellence
calbin
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Best Place to Stay in Playa for the Money”
5 of 5 bubbles Reviewed April 8, 2013

This is our second review for Hotel LunaSol. We have stayed here three times now and loved each of our stays. We have also stayed at several other places in Playa and this is by far the best one for the money. We don't like to be too close to 5th Avenue because of the noise but still want to be within walking distance to the beach. This has the perfect location for that. We love having a refrigerator in our room, a small patio near the pool and access to a shared kitchen. The staff is AWESOME!! They are super helpful and friendly. We look forward to staying here again when we are back in Playa.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank calbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 reviews from our community

Traveler rating
    265
    86
    13
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
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English first
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed April 6, 2013

Very happy with the location, (just a short stroll to 5th Ave. and beach). Nicely maintained property, including rooms, and outdoor kitchen/pool area. Fernando at front desk was very friendly and helpful. I hope to stay there again.
Brian

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianO213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

We stayed just one night at the LunaSol. After a long day of traveling, we just wanted a hot shower and a comfy bed...We got a very comfy bed and a spacious room, but the hot water wasn't working. We were offered another room just off of the reception. We decided to stay in our original room, because we wanted to be sure to get a quiet night sleep. The next morning, the hot water still didn't work, but we were given access to another room where we could shower.

The owner Nancy was very concerned, and started trying to resolve it the next day. We were checking out anyway, but she offered us a nice bottle of wine and a sincere apology.

As far as we can tell, this wasn't a typical experience at this hotel, and we would go back, because the staff and owners response was professional and proactive.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryjane333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
125 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

I and my family of 3 stayed at this clean, pretty , little hotel for 3 days in February. There are many things I like about this hotel. It is small, pretty, and clean in a Mexican neighborhood about 3 blocks from the beach. The rooms are a good size with a nice balcony. The pool and common kitchen area is very nice and pretty. Drinking water in the lobby is very helpful. The 2 men working the desk, Ferdinand and Roberto, were absolutely wonderful, friendly, and helpful. The management is lucky to have front desk people like them who go above and beyond.
One thing I did not like was having to pay extra for my son. I can understand charging for a third unrelated person in a room. But to charge for teenage children makes it feel like you are being penalized for taking your child with you on vacation!
A couple suggestions, provide drinking water on the second level and in the pool/kitchen area. Provide a couple of basics in the kitchen for all guests, like oil, salt, pepper, and paper towels.
The pool area is very pretty and lush but the trees do not allow much sun back there. A little light trimming of trees would help.
Finally, provide backpacker beach chairs for guests to use at the beach.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littlefeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicagometro
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

Very pleasant stay at Hotel Luna Sol, Nancy is the perfect host! The pool was very refreshing after a long day of travel and the room was emmaculate! To make this a five star the water pressure and temperature was perfect in the shower, one of the best I have had in
Mexico! Thank you again Nancy!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChicagometroRetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

We have not been to Playa ,for 11 years . So we stopped in for a few days ,after 18 days in Belize. What a shock . We found fifth ave to be an over blown gringo trap . No thanks . And the beach smelled of sewer , .... BUT We loved our little hotel away from the clamour . Great helpful staff . Nice pool area . I wish i could say i will return . But as stated above I M O that town and coast is ruined.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Exceeded expectations in every department. Very friendly staff; beautiful and well-maintained building with spacious and well-designed rooms. But the reason for the 5 star review is the extra bits that went above & beyond -- for example the complementary bottle of wine waiting for us in our room, and the extremely helpful staff behind the front desk, who (for example) went out of their way to help us find a rental car when none seemed readily available in town. Good value as well. Highly recommended.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMB1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel LunaSol

Property: Hotel LunaSol
Address: Calle 4 Entre Avenida 15 & 20 # 169, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 173 B&Bs / Inns in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel LunaSol 3*
Number of rooms: 16
Official Description (provided by the hotel):
Small hotel, 16 rooms all equipped with A/C, TV with cable, fridge, private balcony and security safe. Services: huge pool with Jacuzzi; shared kitchen, which you can use as you wish; parking lot; high speed Wi-Fi Internet; information on local activities. Coffee available at the front desk from 8:00 to 12:00. Our philosophy is: Welcome to your Mexican home! Our guests are our priority! ... more   less 
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Also Known As:
Hotel LunaSol Riviera Maya/Playa Del Carmen, Mexico

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