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Reviewed 4 weeks ago via mobile

My girls and I spent a week at Blue Bay Esmeralda last week and enjoyed its pools, bars, beaches and restaurants. We often had breakfast and lunch at nearby Jaal Ha Dining Pavilion. There was lots of choice and the service was topnotch. Thankyou, Myriam and Juan for taking care of us at Jaal Ha.. The rooms we were given were clean, bright and roomy and we got excellent service from our conciėrge, Carlos who gave us advice about what hours pool and restaurants were open. We made three reservations at the specialty restaurants through him and he even arranged to have a birthday cake setved at one of the restaurants. Due to him and the wait staff and the photo lab people we had a fun-filled trip. I would certainly recommend this resort .

Date of stay: September 2019
Trip type: Traveled with family
3  Thank 545susang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOPHIEBBGE, Director de Relaciones Públicas at BlueBay Grand Esmeralda, responded to this reviewResponded 2 weeks ago

Dear Susan,

Thank you for the time you have taken to share your positive feedback. We are honored and delighted to receive such an amazing review from your visit to the BlueBay Grand Esmeralda hotel.

We appreciate your kind words toward our staff members as all of them work very hard, trying to exceed our guests´ expectations. Be assured that we will congratulate them for their terrific work, especially Juan, Myriam and Carlos.

We sincerely hope to have the opportunity to welcome you on a future occasion, so you can relive the BlueBay Grand Esmeralda experience.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We had a great holiday here, the first block we were put in was a little dated and needed some TLC, our patio doors didn't lock properly and the aircon was sorting out water in my in-laws room making it slippery on the floor, they were not happy to stay in their room so myself and my husband agreed to move with him and his partner to the block near the larger swimming pool.
All the staff are lovely and are very happy to make your holiday a great stay.
Some of the tiles around the small swimming pool near the 1st block are missing and are skippy, making it dangerous, it's much nicer around the large swimming pool, you have daytime entertainment which is great fun, from aqua aerobics to games in and out of the pool or you can just chill out on the beach, we found the beach to be clean, you can walk to the right to a lovely long white sandy beach or walk to your left about 20 minutes to a lagoon , you walk past a area with seaweed that is not suitable for swimming however there are divers cleaning around the area to make it a better beach.
The food in this hotel is delicouse , the main restaurant is just down from the main reception area across from the fountains and shops, if you go later you will que and have to wait to be seated.
The main bar area is around the shops and fountain with great entertainment nightly around 21:30.
The waiters cleaners are really friendly and work extra hard if you give them a small tip.
Excursions are cheaper to book through the hotel , they are situated it the hotel main reception area, we booked to swim with whale sharks , it was well worth it and amazing but be aware you might suffer with sea sicknesses because you go on a large speed boat and travel approx 2 miles out into deep sea! Take a waterproof camera with you.
We also went on the catamaran tour, it was brilliant, don't eat salad if eating out of the hotel complex as this will give you delly belly, you have a small tax to pay on every trip.
There's plenty of animals to see around the complex but don't feed them or you'll never get rid of them, they'll be at your patio doors as soon as you open it lol, lovely to see tho.
The grounds to the hotel are well maintained and lively to walk around early morning.

Date of stay: September 2019
Trip type: Traveled with family
3  Thank Gizgoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOPHIEBBGE, Director de Relaciones Públicas at BlueBay Grand Esmeralda, responded to this reviewResponded 2 weeks ago

Dear Gizgoz,

We appreciate the time you have taken to post these detailed comments on your holiday at the BlueBay Grand Esmeralda hotel, both positives and the ones that need improvement.

We are very glad to hear that you spend a great vacation at our resort and that the service provided by our staff, our food selection and the entertainment program have exceeded your expectations.

You can be sure that we will put special attention to the areas that require improvement.

Thank you for your kind recommendation to the travel community and we look forward to host you back at BlueBay Grand Esmeralda.

Kind regards,

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Reviewed 4 weeks ago

First time in Mexico so was not sure what to expect. The hotel looked very good on the website. Check in was efficient and we were taken to our block by golf buggy. The complex has about 8 buildings spread out so you can either walk or hop on a buggy. Our room was large with a view over the grounds, decor a little tired but the room was clean. Towels and bedding were replaced daily and the housekeeping was thorough.
Food - There were 5 speciality restaurants, we tried them all. The French and Italian were best, the steakhouse and seafood were nice but I would say the Mexican was not as good as hoped. The breakfast buffet was nice with plenty of choice. The only downside with the speciality restaurants was you had to book 24 hours in advance. This entailed going to reception to book with the Concierge at 7am or all the spaces were gone if you left it any later. The waiting staff were exceptional in particular, Mauro, Elvis and Frederico UC in the buffet/pool restaurant and Wifrido in the speciality restaurant (Steak and Seafood) were so attentive and gracious.
The grounds are lovely and well maintained. There is a small pool near buildings 6,7 and 8 which has a bar and restaurant and a large pool at the beach. There was a bit of seaweed on the beach but this was being constantly cleared throughout the day. The beach is narrow but the view was spectacular.
The hotel whilst a bit tired is very clean, staff were continually cleaning whilst we were there.
The location is fantastic, there is wildlife everywhere. The coatis are cheeky by the pool, if you are not careful they will go through your bag. We saw, deer, racoons, lizards and humming birds.
We really enjoyed the holiday, and would recommend this hotel

Room tip: Ask for a high floor to avoid the coatis
Date of stay: September 2019
    • Location
    • Rooms
    • Service
3  Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOPHIEBBGE, Director de Relaciones Públicas at BlueBay Grand Esmeralda, responded to this reviewResponded 2 weeks ago

Dear Lauren,

We are truly grateful that you took the time to share your compliments and thoughts about your experience.

It is wonderful to know you enjoyed your stay and were greatly surprised with our resort for your first visit in Mexico.

It was a pleasure being your host and we are sincerely thankful for your good recommendation to your friends and family. Your kind words are our best reward.

We sincerely hope to have the opportunity to welcome you on a future occasion.

Best regards,

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Reviewed 4 weeks ago

Great 11 night stay from 2nd Sept
First of all I have to give a big thank you to Juan at the pool restaurant who was brilliant at his job for breakfast and lunch. You made our holiday.
Not forgetting Joel at the swing bar who made the hot afternoons relaxing with all the drinks you let us try,
Our room was in block 5 which was near the beach and pools,yes it was slightly outdated but very comfortable and the air con was a blessing.
The main buffet was ok but so cool inside the food was just warm the time you got back to your table, so turn up your hot plates a little.
Be careful around the blue tiled pools,there are some very sharp tiles as alot the grouting is missing as I cut my finger as I touched the bottom of the steps.
The wildlife around the resort was amazing. The coaties did try to take my pizza which made my wife laugh,so we learnt to just clap loudly and they run off.
The pools were not over crowded and the animation team kept everyone entertained.
We were both bitten like mad with the mozzies so take a really good repellent, the shop sells a can spray called OFF, it's ok along as you keep reapplying.
We flew with tui premium and it was definitely worth the extra.
One final point I have to say is that this is one of the most friendliest resorts we have ever been too.
Thank you blue bay

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank 46dazza1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOPHIEBBGE, Director de Relaciones Públicas at BlueBay Grand Esmeralda, responded to this reviewResponded 2 weeks ago

Dear Darren & Dawn,

We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services. They will be passed on especially to Juan and Joel who made the difference.

We are very pleased to know that you enjoyed our entertainment program and the quality of service provided. It makes us very proud to know that you consider the BlueBay Grand Esmeralda as one of the most friendliest resort you have been to.

We hope you will decide to visit us in the future. We can guarantee that you will be greatly surprised with our pools.

Kind regards,

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Reviewed 4 weeks ago

I went to the Blue Bay Grand Esmerelda for a wedding in June 2019,there is ZERO beach to swim, the water is infested with black tar like sea weed, there are actual "do not swim" signs. You can however sit and lounge but it smells like sour sewage when the tide brings in the piles of seaweed. You can however walk 15 minutes down to the left on the sand and find a very beautiful blue lagoon where you can actually go in the ocean - but this is apart of a different resort and cannot stay there very long. Pools are kept clean as there is no ocean swimming, and if you get a chance to book at the reservable A La Carte restaurants there is some pretty good food - Seafood and Italian are the best. Also note for older couples there IS a trolly that drives you around the resort that runs at all hours but frequently breaks down, bring good shoes.

Date of stay: June 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank 23ashleeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOPHIEBBGE, Director de Relaciones Públicas at BlueBay Grand Esmeralda, responded to this reviewResponded 2 weeks ago

Dear 23ashleeee,

Thank you for staying with us on your recent visit to the Riviera Maya, as well as for taking the time to share your comments.

We are very sorry to identify in your review that your holiday, unfortunately, did not meet your expectations due to our beach area which was not of your liking.

We are glad to inform that the condition of our beach shore improved considerably these last few weeks. The amount of seaweed has been decreasing constantly. Even if we can not control this natural situation, our team is working all day long to keep our beach shore as clean as possible.

We sincerely look forward to have the opportunity to welcome you back at the BlueBay Grand Esmeralda hotel.

Kind regards,

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