Stayed at the Blue Bay Grand Emerelda and the time at the resort was pretty good. Our check in was not very enjoyable. When we arrived we were greeted with a smile and a drink. From there ir went down hill. We waited in a line at the front desk for about 20 minutes, after we were checked in we were told to give our check in ticket to the valet so they could take us to our room with our bags. When we got there we were told to go to the sports bar and there is a shuttle you can take. We had no idea wher pn the resort property this was so we wondered around a while. Finally we say a shuttle and asked if this goes to our building. We were told yes and hopped on. When we got to a shuttle stop it was announced that we are here. We then walked the final 1/4 mile or so and found our room.
During our stay the staff in the main a la carte restaurants was pretty good and the staff at the pool and bars was decent as well. However the staff at the buffet was not too friendly and it seemed like they just wanted to get us through the breakfast/lunch experience as fast as possible.
Then came checkout and this really left us feeling bad about the trip.I had requested our bags to be picked up at 11:30. When no one arrived I went down to the concierge and was told that I should bring the bags to them and that a shuttle would be there shortly. We ended up walking to the main reception area (about a half a mile or so. Then the actual check out process started. This experience took almost an hour!!! They were so disorganized both at the front desk and at the valet.
If you expect graet service this is not the place for you.
- Official Description (provided by the hotel):
- Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more less
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- Also Known As:
- Blue Bay Esmeralda
- Bluebay Grand Esmeralda Hotel
- Blue Bay Grand Esmeralda Riviera Maya
- Blue Bay Grand Esmeralda Mayan Riviera
- Grand Esmeralda
- Blue Bay Grand Esmerelda
- Blue Bay Grand Esmeralda Resort
- Blue Bay Grand Esmeralda Beach Resort Spa
- Blue Bay Esmerelda
- BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico