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“Sensational course....unbelievably badly managed”

El Camaleon Mayakoba Golf Club
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: El Camaleon made golf history in 2007 when it became the home of the OHL Classic at Mayakoba, the first PGA Tour event to ever be contested outside of the United States and Canada. Designed by legendary Australian Golfer Greg Norman, El Camaleon boasts an amazing layout featuring three different ecosystems: tropical Mayan jungle, mangrove forest and the Caribbean Sea coastline.
Reviewed April 12, 2012

Where to start...

Having taken the clubs on holiday and playing the Grand Coral (good course) until we was bored stiff, a quick bit of research led us to this course..... Took a bit of work to convince my pals to pay out $180 for the twilight fee...($280 in the morning, no I am not mad and haven't got the currency conversion wrong).

I throw the word "PGA" at them a few times, show them a few pics on the iPad...and they are begging me to take them there! We booked up at the extortionate fee and wholly expected to be treated like pros like we was when we rolled up at all the other courses here in Mexico.

But no...we carry out own bags to the pro shop, arriving an hour prior to the tee time....good job as we had to queue to pay for our tee time for over twenty minutes. Anyway we spend hundreds more dollars between us in the pro shop on ridiculously over priced memories! But hey only plan on coming here once....

Anyway get seated in our state of the art buggies, gps, course flyover videos as you arrive in each tee. Starter laughs at me when I ask "hows it compare to the Grand Coral" so I get more excited by the minute, anyway he shows us to the first tee slightly late and with players on the green and fairway ahead.....you can almost guess what's coming next.

As we reach the end of the first hole, via a cave and immaculate fairway....we start to notice that in front of us is a 6some, 6ball, whatever you want to call it.....quite unbelievable. Anyway the starter comes past as we are playing the 2nd and we mention it to him, he then allows us to play through....this much to the displeasure of the 6ball. Anyway numerous obscenities in various languages get exchanged and we get on our merry way round.........until the next hole when we catch up with a 5Ball! Quite unbelievable! Anyway we was not being let through this time and had to tolerate this the rest of the round. This also included my playing partners buggy running out of battery not once but twice, two exchanges of buggys and 5 holes of us pushing them round. Not what I expect for $180

Anyway I've droned on about the negatives so I should mention the positives, the course itself is just simply stunning, the condition is fantastic and the greens easily the most pure ive putted on. The views are amazing. The course is not difficult and is defiantly a course anyone can play. The 7th and 15th are the holes that stick in the memory. As I write this I am thinking is the course that good or was it just the scenery? I choose to believe the combination of the two make it brilliant.

Anyway we finished our round and a good moan in the pro shop resulted in us being refunded half our fees which was more than we expected. So in a way super customer service, but I am just shocked that such an amazing course which is throwing around the PGA name could be so badly run. They are clearly just using the name to ram as many people onto the course at once and charging ridiculous fees. Clearly the tee times meant nothing as people were teeing off all over the place.

I hope that this was a one off bad day for them, but by the way they just handed half our money back without too much argument I guess it's not. To the starter who laughed at the grand coral, well amigo maybe you should go there and learn some customer service....they carried my clubs, washed my clubs, set up my buggy, gave me water and towels, all for half the price.....


Play it if you get the chance, great course......it's worth putting up with all the negatives above!

1  Thank Maverick750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont M, Director of Golf at El Camaleon Mayakoba Golf Club, responded to this reviewResponded April 25, 2012

Maverick750,
We would like to thank you for taking the time to provide us with feedback on your most recent visit to our course and we apologize for your less than perfect experience. I would like to assure you that we are refreshing all of our colleagues on our high standards of service. I have sent you an email through Tripadvisor's messaging center in order to receive further details. We hope that we may welcome you back to El Camaleón in the near future.
Sincerely,
Kevin Sebulski
Director of Golf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (333)
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"pga tour"
in 30 reviews
"pro shop"
in 26 reviews
"greg norman"
in 10 reviews
"great golf course"
in 7 reviews
"short par"
in 4 reviews
"great condition"
in 3 reviews
"fairways and greens"
in 3 reviews
"golf balls"
in 4 reviews
"lots of water"
in 3 reviews
"bucket list"
in 5 reviews
"play"
in 110 reviews
"mangrove"
in 20 reviews
"twilight"
in 8 reviews
"resort"
in 24 reviews
"putter"
in 3 reviews
"ohl"
in 7 reviews
"pace"
in 9 reviews
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239 - 243 of 333 reviews

Reviewed April 12, 2012

Played at El Camaleon and thoroughly enjoyed my round. Great course with beautiful views! Booked through teedoff.com and had a great experience. I highly recommend this course and the booking company who arranged the golf and transportation!

Thank Mike_and_Sara12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2012

Oscar- age 9 loved the golf lesson here. The boat ride was very cool too.

Thank lorraine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

The course is well maintained, nice layout and challenging. Scenic and shapely, decent length. Just a little too tight of a course, no rough, only out of play.

Thank DocRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 29, 2012

Played here 3 weeks after the PGA event...Fantastic condition! Excellent service since time I got out of my transport. I'm a 9 handicap and it was a little tough due to the fast greens. Very fair though. What great views too! I will be playing it again next time in PDC no doubt.

1  Thank Diego2STL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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