Where to start...
Having taken the clubs on holiday and playing the Grand Coral (good course) until we was bored stiff, a quick bit of research led us to this course..... Took a bit of work to convince my pals to pay out $180 for the twilight fee...($280 in the morning, no I am not mad and haven't got the currency conversion wrong).
I throw the word "PGA" at them a few times, show them a few pics on the iPad...and they are begging me to take them there! We booked up at the extortionate fee and wholly expected to be treated like pros like we was when we rolled up at all the other courses here in Mexico.
But no...we carry out own bags to the pro shop, arriving an hour prior to the tee time....good job as we had to queue to pay for our tee time for over twenty minutes. Anyway we spend hundreds more dollars between us in the pro shop on ridiculously over priced memories! But hey only plan on coming here once....
Anyway get seated in our state of the art buggies, gps, course flyover videos as you arrive in each tee. Starter laughs at me when I ask "hows it compare to the Grand Coral" so I get more excited by the minute, anyway he shows us to the first tee slightly late and with players on the green and fairway ahead.....you can almost guess what's coming next.
As we reach the end of the first hole, via a cave and immaculate fairway....we start to notice that in front of us is a 6some, 6ball, whatever you want to call it.....quite unbelievable. Anyway the starter comes past as we are playing the 2nd and we mention it to him, he then allows us to play through....this much to the displeasure of the 6ball. Anyway numerous obscenities in various languages get exchanged and we get on our merry way round.........until the next hole when we catch up with a 5Ball! Quite unbelievable! Anyway we was not being let through this time and had to tolerate this the rest of the round. This also included my playing partners buggy running out of battery not once but twice, two exchanges of buggys and 5 holes of us pushing them round. Not what I expect for $180
Anyway I've droned on about the negatives so I should mention the positives, the course itself is just simply stunning, the condition is fantastic and the greens easily the most pure ive putted on. The views are amazing. The course is not difficult and is defiantly a course anyone can play. The 7th and 15th are the holes that stick in the memory. As I write this I am thinking is the course that good or was it just the scenery? I choose to believe the combination of the two make it brilliant.
Anyway we finished our round and a good moan in the pro shop resulted in us being refunded half our fees which was more than we expected. So in a way super customer service, but I am just shocked that such an amazing course which is throwing around the PGA name could be so badly run. They are clearly just using the name to ram as many people onto the course at once and charging ridiculous fees. Clearly the tee times meant nothing as people were teeing off all over the place.
I hope that this was a one off bad day for them, but by the way they just handed half our money back without too much argument I guess it's not. To the starter who laughed at the grand coral, well amigo maybe you should go there and learn some customer service....they carried my clubs, washed my clubs, set up my buggy, gave me water and towels, all for half the price.....
Play it if you get the chance, great course......it's worth putting up with all the negatives above!
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