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Platinum Yucatan Princess All Suites & Spa Resort
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Reviews (6,254)
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Reviewed March 5, 2015

Just returned yesterday from a 5 night stay with the hubby. In summary, we would not return. We will gladly spend the extra money and stay at the The Beloved or The Excellence in the future. Lesson learned. See the reasons below for details if interested.

Pros:
1. Very Clean and new
2. Nice decor/architecture
3. Great Pool/Pool Sun beds
4. Easy getting in and out - no issues

Cons:
1. Food - The food is just not appetizing. Portions are ridiculously small (e.g. if you order a bruschetta appetizer you get a little 2 inch piece of toast and tomato on a huge plate) and the flavor combinations are just strange. I've traveled internationally several times, have been on several cruises, and to other all inclusives and have always enjoyed the food. Here it seems they are trying really hard to be fancy, but they just miss the mark. Hibachi is standard and decent if you can get in. Otherwise the Italian is the next to decent.

2. Drinks - Lots to chose from, but they come in teeny plastic cups, so that's kinda cheesy but I guess it's the norm at resorts such as this

3. Service - Bad. Just straight up bad. You should plan to sit at a table for 2 hours each night, and ask several times for wine and/or water in your glass. Oh, also plan on waiting for a table for 20 minutes because they do not take reservations. Only 1 night out of 5 were we seated immediately.

4. Beach - I was a naysayer and chose not to trust the reviews about the rocks. I thought "it can't possibly be that bad!" Well it is. Water is clear, but the rocks cover 100% of the water bottom. Not smooth river rocks, more like hard jagged rocks that you absolutely cannot walk on starting at the shoreline. Sure, you can go down to the sister resort for 20 square ft of cleared rocks, if you want to be on top of 500 people.

5. Hotel - The rooms are great no complaints, other than the fact that there is no seal on the doors, and due to the design of the halls, every time someone closes a door it sounds like it is slamming as it reverberates and echoes down the hall. To the point that one night at 2 am my husband and I heard a very loud boom that we thought was a gun shot, but after further consideration the next morning decided it was just a drunk person shutting their door. So plan to hear doors slamming from 6-10 am and 9pm-2 am.

6. Dress Code - Just FYI, I read that only one restaurant required men to wear pants and closed toe shoes - not so. Every restaurant requires this. No dress code at all for women so ladies can sport those hoochie shorts (yay)

Room Tip: Any room in building 5000
  • Stayed: March 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank Jillian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obed C, Gerente at Platinum Yucatan Princess All Suites & Spa Resort, responded to this reviewResponded March 21, 2015

Dear Jillian M.,

First of all thank you for selecting Platinum Yucatan Princess for your recent vacation and for sharing your detailed feedback with us.

We are truly sorry to read about the areas of opportunity you encountered during your stay with us and would like to assure you that the issues you raised have already been addressed with the corresponding departments who will follow up appropriately.

Thank you once again for your feedback and we sincerely hope you will allow us the privilege of welcoming you back in the near future and provide you with the perfect experience you deserve.

Sincerely,
Obed Canche
Platinum Yucatan Princess All Suites & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2015

Just got back from a stay at this resort. Awesome and lovely. Some small draw backs . They seemed to be a bit short staffed at times, as serves was lacking in the lounge at nite around happy hour . And around the pool during the day . My room was always clean and the turndown at night was awesome. However I statically pleasing the room was , it was lacking in counter space . There was little room for your toiletries,and there was no Shelving in the shower stall for shampoos or any Products one uses. From a woman's Prospective,this is a big concern.that being said, the food was amazing in the À la cart rooms , not so much in the buffet .. Hopefully they address these issues. And they will be a 5 star in no time .. Anthony J Pomerleau . Calgary AB Canada .

Stayed: February 2015
5  Thank Anthonyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2015

We just got home from the resort today and it was a great stay. My husband and I went with our good friends, and the resort offered both a romantic side as well as a lighter side.

The Rooms: When we arrived at our room, it had two doubles instead of a king. It took about an hour for them to sort it out, but we did end up with a king bed. The room was nice and spacious with a small sitting area and the bathroom sectioned off with frosted glass. As others have pointed out, this makes it hard to have a light on without making the sleeping area brighter, but I just turned on the shower light and left the door open. We had a balcony with two smaller chairs to sit in, which was nice for reading.

The Food: We tried all of the restaurants besides Skylights, which you have to pay to go to. All of the restaurants had something good to offer, which is nice since I can be a picky eater. The restaurants are Aroma (International), Tao (Japanese steakhouse), La Bruschetta (Italian) and Rodeo Grill (Steakhouse). We tried the beef and snapper dishes at Aroma - both very good (and I was worried about trying the beef); sushi, chicken, salmon, and beef at Tao - the sushi was not very good, the main dishes at the Hibachi grill were delicious; beef ravioli, beef lasagna, spaghetti carbonara and carbonara pizza at La Bruschetta - all very good, but the favorites were lasagna and spaghetti carbonara; beef tenderflank steak, vacio and arrachera at Rodeo Grill - they were all just okay in comparison with steaks back home, but great compared to other steaks I've had in Mexico. The beef at Aroma was better than all three choices at Rodeo Grill. Lunch was not very impressive at any of the restaurants.

The Drinks: We have stayed at quite a few resorts in this price range and sometimes resorts cut costs on drinks. However, we felt the drinks were pretty darn good in terms of not being too sugary and the alcohol was probably mid level. I heard quite a few people asking for drink recommendations and I think it would be helpful for the bars to have a menu with things such as Miami Vice or Riviera Maya with descriptions.

The Pools: There are multiple pools with different things going on. The main pool is louder with music and a swim up bar and offering activities such as water aerobics, drinking games, dance lessons, sexy man contests, etc. Off of the main pool are longer, thinner pools with swim out rooms. There are also other long, thin pools with swim out rooms away from the main pool that were quieter and seemed more romantic. Finally there is a long thin pool closer to the beach with another swim up bar.

The Beach: We did not spend a ton of time at the beach. On our last full day we went to have lunch and ended up staying to enjoy the sun and the sound of the waves. There were tiki umbrellas and it provided a relaxing place to read.

Wifi: The wifi was nice and actually worked in the room as well as everywhere in the resort. It did not work at the beach, but the beach is across a tiny marsh from the hotel. We need to be able to check emails, and the wifi was quick in the room. I'm not sure you could stream videos, but it worked for messaging people back home.

Overall, we really had a great time. Everyone staying at the resort was super friendly and willing to strike up a conversation. The only downside to me was the marsh between the beach and the pool.

  • Stayed: February 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
13  Thank sunbum010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2015

Had a wonderful week at this resort. Food was great, lots of variety, pristine resort, great service.
The only thing I could find fault with is the fact that there was no soap dish is the shower and no garbage can in the washroom area.

Definitely not a singles resort. The beach was not great, but just walked down to the next Princess resort and it was much better.

Room Tip: Great resort value for price paid.
  • Stayed: February 2015, traveled with family
    • Location
    • Sleep Quality
    • Service
11  Thank Dianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2015 via mobile

We just returned from a 6 day stay. We were a group of 5 who stay at an all inclusive in Mexico yearly (usually the same price range.
We thought all of the sit down restaurants were great. Each person in our group had a different favorite so the best restaurant depends on your taste. Portions are good sized. I cannot believe anybody complains about that. We do a lot of dinner pairings with multiple courses in the United States at fine restaurants and it was comparable. If you have a huge first course, you will be too full to enjoy the rest. There are no reservations required but often there was a wait around the busier times. The Japanese place had specific seating times and would not start the cooking till the table was full. It helps to check if there is a wait about 30 minutes before and then grab a cocktail. We had the Platinum package so we were able to eat in the cages in the rodeo grill. You do need to make reservations ahead of time to eat in the cages. We did get a couple bug bites out there so it may help to put on bug spray first. The food was amazing though. We all had the beef sausage after reading reviews. I wish I would've had something else because ribeye isn't my cut of choice and I prefer to have something leaner. On the other hand, my husband who is a huge steak guy was in love with it. Just don't let it distract you from the rest of the menu. We preferred the large buffet to the rodeo grill for breakfast and lunch due to the larger selection. The buffets actually had some of the best desserts I've had in Mexico because there were some options besides the typical Mexican gelatin-like stuff.
The drinks were nice and strong. I had no problem feeling good. You need to ask for the good liquor which isn't a problem. The coffee was the best we've had in Mexico. The only problem was that some of the bar tenders did not know of specialty coffee drinks.... other ones made great coffee drinks.
The service was inconsistent. We waited 30 minutes at Aroma for drink orders. It definitely was not 5 star service. Servers came around at the beach and pool all the time but some times it was a long wait because they took large orders.
The spa was amazing and very well priced. They even give you 50 % off if you get a second service later in your stay.
The room was nice. Upgrading to platinum was a nice location, closer to everything. Our friends had a hot tub on their patio which was nice when the sun went down. I would have preferred that to our swim out just because the swim out didn't get the best sun. Sun was easy to find though.
The beach was relaxing with great drink service but not for swimming. Stay south of playa del carmen if you want a nice beach. We did the beach in the morning then the pool in the afternoon because we needed to cool off. You can not see the beach from anywhere in the hotel so this is probably not the place for you if you are a big beach person.
The pools were very nice. Warm in late February/early March. Fun activities at the party pool like drinking games and dance lessons. There were a lot of quieter pools to sit by if you are not into that.
There were nice things to do at night. Great reggae beach party one night. We wished it would've last longer (it was done around 11 but we could've enjoyed it ask night it was so good). Also fire show and trivia were fun at night. Coco bongo is highly recommended as well. Buy tickets at the hotel and they will include transportation. If not, it is 24 dollars each way into town.
We liked the double showers, saved time when you wanted to shower quick before dinner. The vanities were a little small without a lot of room for your stuff. Also the whole room is open which makes it dark for anybody needing to use the sinks while the other person is trying to sleep.
Overall we had a great time and would recommend this resort to anybody who prefers hanging out by the pool and likes to have a great time.

Stayed: March 2015, traveled with friends
15  Thank cjwmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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