We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (938)
Filter reviews
938 results
Traveler rating
672
201
40
14
11
Traveler type
Time of year
LanguageAll languages
More languages
672
201
40
14
11
Show reviews that mention
All reviews restaurant downstairs restaurant carboncitos the hotel's restaurant recommend hotel ado bus station mexican charm street noise mexican hotel hotel is in a great location water cooler small hotel rooftop bar restaurants and shops beach towels fifth avenue ferry to cozumel tacos
Filter
Updating list...
10 - 15 of 938 reviews
Reviewed August 16, 2018

My husband, two children, and I have been returning to this same hotel for the last 7 years. We love the staff and the location of the hotel. The staff is extremely friendly and helpful. The hotel is always clean and well kept. There is also an awesome restaurant attached to the hotel where the food and staff are just as incredible. We always feel like we're visiting family!

Room tip: rooms vary from 1-3 beds per room and some may have a balcony ask before you book
Date of stay: August 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Carrie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded August 21, 2018

Thank you for this AWESOME review! The best compliment we can get is that someone comes back to us and you and your family have for 7 years! This just means so much to us and thank you for sharing your repeating experience with us. We know we will be seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2018 via mobile

Wonderful clean rooms. Staff extremely helpful for anything. Central to all downtown areas and taxis easily available. Although my particular room did not have a fridge staff always happy to provide a bucket of ice for keeping drinks cold.

Date of stay: August 2018
Trip type: Traveled solo
Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded August 21, 2018

Thank you so much for this thoughtful review. We appreciate you took time out of your day to write this for us. Our reviews here on Tripadvisor are very important for other TA peers to know about us. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2018

This architectural gem is set squarely in the midst of the tourist shop promenades and just a block from the beach, not to mention within walking distance of the bus station and ferry to Cozumel. The cozy atmosphere and in-house restaurant, filled with warm hospitality and immaculate rooms makes it a pleasure for an extended stay in Playa del Carmen. Hotel Cielo has been our choice for several years now, and we've enjoyed friendly, dependable lodging and service - a great base of operations for exploring this region of Quintana Roo. We wouldn't think of staying anywhere else in Playa del Carmen!

Date of stay: June 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Raymond T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded August 15, 2018

Thank you for writing this beautiful review! You mentioned such key points about our location and our details. We truly appreciate your time in writing this and the care you took to do so. We are so happy you had such a great expereince with us and that you chose to share it! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2018 via mobile

Loved this place, it has a lot going on for it. The people running go above and beyond to make sure that you have a pleasant stay. Loved having breakfast at Carbonsitos every morning. The only bad things about it was that there's no refrigerator in rooms, no iron , the music at times playing from the hostel next door (only on one night there was an issue when sleeping ) and at times the hot water would be scarce( not that I needed it to shower in this weather but my daughter did ). Other than that the rooms were clean , a/c blew cold and the beach and 5th avenue were steps away. For the price I Would return in future.

Date of stay: August 2018
Trip type: Traveled with family
Thank christianfD1320XL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded August 10, 2018

Thank you for this beautiful review! These are the kind of reviews that we strive to receive! We are so glad that you and your family enjoyed your time with us. We certainly hope to see you on a future visit! Thank you for the time to write this for us!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2018

This is my third stay at the Hotel Cielo, as always we had an excellent recepcion, the room was clean and quiet and the new rooftop palapa is the perfect spot for a refreshing margarita. Is a sweet spot in the middle of the crowdy 5th avenue.

Room tip: is perfect distance for the beach and the transportation center
Date of stay: July 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank RosaM1931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded August 3, 2018

Our best compliment ever is when we have repeat customers. We know that Playa is full of nice and new accomodations every day so when you tell us that you come back home to us, we are very honored. Thank you for writing this review to share your experiences with us! We know we will see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews