We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worth the trip from anywhere.... expect to be impressed !”
5 of 5 bubbles Review of Hotel Cielo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Cielo
Ranked #28 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Worth the trip from anywhere.... expect to be impressed !”
5 of 5 bubbles Reviewed June 18, 2013 via mobile

Brings comfort with unique, tastefully decorated rooms. The staff lavish attention on guests at this quaint authentic Mexican Inn. Handsomely decorated Mexican feel throughout beginning with the stairwell & all this at an unbelievably affordable price. We Loved, LOVED our stay all just steps from the ocean & all the action in lively downtown Playa del Carmen. Look no further ....

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nineinchtongue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, June 20, 2013
Thank you Nineinchtongue for taking the time to write your review. We are delighted that you were able to experience our warmth & charm, we Loved that you enjoyed your stay.....Thanks, it really means a lot to us

Nineinchtongue, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

813 reviews from our community

Traveler rating
    570
    182
    37
    13
    11
See reviews for
125
347
110
16
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dallas, Texas
1 review
5 of 5 bubbles Reviewed June 18, 2013

A friend recommended Hotel Cielo to us, a big thanks to him. This hotel " rock's ". We stayed there back in May 2013 for 9 days , enjoyed every minute of our stay. The guys that work the front desk were very friendly & always ready to help you with anything. One of the guys that we called Just, always had a smile & very outgoing. The rooms were very clean & AC worked great. I loved going up to the rooftop terrace with my morning coffee, the view was so beautiful. Hotel Cielo has the best location , just steps away from beach,shops restaurants & clubs on 5th Ave. There restaurant Carboncitos was wonderful , I so miss the food. The restaurant Staff was also great, you never had to wait for anything. We had all of our meals there, Yes, the food was that great ( Yum ). Thank you everyone for making our vacation wonderful,and making us feel as if we were family. We will be back 4 sure, we really miss everyone.
Debbie M. & Lee F.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peace115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, June 20, 2013
Thank you Peace115 for taking the time to write your review. Yeah ......... We think we Rock too !!!

We really appreciate the kind words & we are delighted that you really enjoyed yourselves.

Thank you for mentioning the staff, they really do go out of their way for our guests & its awesome that you enjoyed Carboncitos so much. And , yes I did see your video of Carboncitos on you tube , And Tripadvisor, it was great, you are too funny.

Peace 115, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the sunny Mayan Riviera.

Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

We didn't book in advance but got 2 rooms here. The price was fair and the guys at reception were very helpful. The rooms were really nice and the restaurant below served good breakfast. The hotel is located just of the main street so it's fairly quiet but still close to the hustle and bustle.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martijn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, June 15, 2013
Thank you Martijn M for your review. We appreciate the kind words, we are delighted that you enjoyed your stay & had a great vacation experience.


Thank you for mentioning our restaurant Carboncitos & our staff, they are both such an important part of our success.


Martijn, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we hope to see you return to the beautiful Mayan Riviera.

Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

A few steps from cinca avenida, and a bloc away from the beach, this boutique hotel is perfectly located. It's close from everything, the beach, the shops, the restaurants, you can walk everywhere. It's close enough that you could walk to where all the animation is by night without having to suffer the noise. It's also so close to the beach, you don't need more than your towel. Cute rooms, all necessary facilities, and very kind and friendly staff. I recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AichaBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, June 15, 2013
Thank you Aicha Ben for taking the time to write your review. We appreciate the kind words, we are delighted that you enjoyed your stay & had a great vacation experience.


Thank you for mentioning our staff, they are such an important part of our success & yes we are so close to all the action but perfectly located for some peace & quite & especially at night.


Aicha Ben, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we hope to see you return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Babylon, New York
2 reviews
5 of 5 bubbles Reviewed June 10, 2013

We had a wedding to go to in Mexico and a friend of ours told us about Hotel Cielo. I checked it out on line and instantly fell in love. I was even more impressed when we arrived. Not only was our room great (we had the balcony room with a view of the beach) I peeked into some of the other rooms and they were really nice too. The staff was amazing as well. They bend over backwards to make you feel like part of the family. They are always available for anything you might need like transportation arrangements, restaurant recommendations, shopping etc. The beach is awesome and only one block away. We stayed for five days and enjoyed every minute. We will definitely be going back in the next few months. Very affordable.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbieu27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, June 15, 2013
Thank you Debbie for taking the time to write your review. We see that you are a repeat guest, this means a lot to us & we really appreciate the kind words, we are delighted that you enjoyed your stay & had a wonderful vacation experience once again

Thank you for mentioning our staff, they really do go out of there way to please & they are one of the reasons we are a top contender here in Play Del Carmen.

Debbie, we know there are many hotels in Playa del Carmen, so thank you for continuing to choose Hotel Cielo & we hope to see you return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Mexico
2 reviews
5 of 5 bubbles Reviewed May 21, 2013

Stayed here for over a week and loved it. The location is great, just off of 5th and a stones throw to the beach, yet quiet and peaceful. Miguel at the front desk was the best and really helped me out a bunch. Food next door was great. Rooms were nice, clean, and AC worked great. Everybody was always smiling and happy to help. Next time I come to Playa del Carmen I will be staying here again.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, May 24, 2013
Thank you Ted for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. Thank you for mentioning the staff, they are a very important part of our success & is one of the many reasons we are a top contender here in Playa Del Carmen. Ted, we know there are many hotels to choose from, so thank you for choosing Hotel Cielo & we hope to see you when you return to the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Bear Rain Forest B.C .Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Greeted By Your Name and Always Asked If I Needed Anything.....Couldn't feel any more at Home than Here at Hotel Cielo....The Rooms are Clean and Fresh with a Very Comfortable Bed. Staff Service was so Perfect and Freindly...Location of Hotel Cielo really couldn't be anymore Perfect. Close to All the Action that You want to Enjoy while in Playa del Carmen. The View from the Roof Top was gorgeous for an early sunrise coffee and Sunset Evening Margaritas....or Even Great For a Rooftop Wedding Reception... Tomorrow 13 May... Owner Steve and Alejandra get Married and I Would Like to Pass on My Congratulations to Them Both...and to Thank Them Again for Their Kindness and Helpfulness towards All of My Needs while I was Their Guest at Hotel Cielo and looking forward to my return again in November...Gracias Darellbear ps Thank You for late check out time that made my day so much easier...

Room Tip: They are All Beautiful Rooms here at Hotel Cielo...but prefered the one near the rooftop..rm 13
See more room tips
  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darellbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this review, May 24, 2013
Thank you Darrel for taking the time to write your review. We are delighted that you enjoyed your stay & had a chance to experience our warmth & charm. Thank you for the kind words & the wonderful review. Darrel, we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope to see you in Nov. when you return to the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.1 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#42 of 213 in Playa del Carmen
4.5 of 5 bubbles 1,370 reviews
0.1 mi away
Hotel Lunata
Hotel Lunata
#84 of 213 in Playa del Carmen
4.5 of 5 bubbles 359 reviews
0.3 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#15 of 213 in Playa del Carmen
4.5 of 5 bubbles 1,170 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Aventura Mexicana
Aventura Mexicana
#23 of 213 in Playa del Carmen
4.5 of 5 bubbles 1,680 reviews
0.6 mi away
Soho Playa Hotel
Soho Playa Hotel
#34 of 213 in Playa del Carmen
4.5 of 5 bubbles 440 reviews
0.1 mi away
Xtudio Comfort Hotel by Xperience Hotels
Xtudio Comfort Hotel by Xperienc...
#77 of 213 in Playa del Carmen
4.5 of 5 bubbles 228 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Cielo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Cheap Tickets, Priceline, Travelocity, Hotwire, Orbitz, Booking.com, HostelWorld, TripOnline SA and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing