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“best hotel in playa”
Review of Hotel Cielo

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Hotel Cielo
Ranked #15 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed November 17, 2011

wow, a great boutique hotel that just keeps on getting better.This is the third year we have been to to hotel cielo and we absolutely love it.The restaurant has some of the best food in playa,and the drinks are amazing.The staff could not be any more accommodating,the rooms are spotless and we can't wait to go back in february.Great job guys and keep up the great work.

  • Stayed: April 2011, traveled as a couple
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3  Thank bobby b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 20, 2011

Thank you bobbyb for taking the time to write your review. We know there are many hotels to choose from here in Playa, so, I would like to thank you personally for deciding to stay with Hotel Cielo yet again. You really made our day, the staff is shining from this great news. It is from reviews like this that let us know we are doing a great job & help our little hotel a top contender amongst these giant corporate hotels. We are delighted that we were able to exceed your expectations.
Owner / Manager
Steven Krisztin

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459 - 465 of 869 reviews

Reviewed November 17, 2011

Really enjoyed the hotel! Everyone was very welcoming, close to the beach. Great value.

  • Stayed: May 2011, traveled with friends
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2  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 20, 2011

JasonS Thank you for taking the time to write your review. We very pleased that you thought of Hotel Cielo as a Great Place.....we think so as well. Thank you for commenting on the staff, they always do their best to accommodate or guests & they enjoy it immensely when we read the reviews. We hope to see you in the future & thank you for staying with Hotel Cielo
Owner / Manager
Steven Krisztin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2011

A very nice, mexican-authentic and cute hotel. Rooms and bathroom are clean, equipped with a TV, basic but with love to details. The staff makes the difference and is really helpful and friendly. We were there during a hurrican and manager and employees were all very helpful and took good care of windows and guests. The location is perfect. Still right at 5th, but quiet at the same time. You have a rooftop where you have nice view of the ocean. We met young and interesting people and you get vouchers for the restaurant (which is in the same building) for breakfast, lunch and dinner -> super deal.
Overall and amazing experience and with the insider restaurants-, playa del carmen - and tour tips from the from the staff we had a wonderful vacation!

Would always go back!

  • Stayed: October 2011, traveled with friends
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6  Thank evemariah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 10, 2011

Thank you Evemariah for Taking the time to write your review. We appreciate the kind words & yes the staff does make the difference, they have come along way & they really enjoy helping create a great vacation experience. They are the reason we are a top contender here in Playa del Carmen. We are delighted that you enjoyed our restaurant list.....just so you know , I selected the restaurants, hey some ones gotta toot my horn.. We are just happy that you enjoyed your vacation......even during a hurricane. Evemariah, thank you for staying with Hotel Cielo....Come as a guest....leave as a Friend !!!!
Owner / Manager
Steven Krisztin

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Reviewed October 28, 2011

Beautiful , clean hotel. The owner and employees are kind and welcoming. Two min from the beach!And if that's not enough The hotel has a beach club where u can hang out for free!

  • Stayed: October 2011
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6  Thank Spectorit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 10, 2011

Thank you Spectorit for your review. We are pleased that you enjoyed your stay with us & that you felt the warmth & charm that we have to offer. We especially appreciate the ,"Highly Recommended " heading, it's a great accomplishment for us. And I have to set you straight....it's less than a minute walk to the beach. LOL. We know that you have many hotels to choose from, so, thank you for choosing Hotel Cielo.
Owner / Manager
Steven Krisztin

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Reviewed October 26, 2011

I went to Playa del Carmen for a vacation with a friend. This was a great and inexpensive hotel .. and very close to the beach. The service was great and the hotel was very clean and comfortable. I would definitely recommend!

  • Stayed: February 2011, traveled with friends
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5  Thank Cord0036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 10, 2011

Thank you Cord0036 for taking the time to write your review. You're right...we are a Great place to stay, we do have great service & we do have a great staff..... I told you I was going to bring back great customer service.....now only if the call centers would do the same. We appreciate the recommendation & thank you for staying at Hotel Cielo. We hope to see you in the future.
Owner / Manager
Steven Krisztin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2011

We had an AMAZING time staying at this hotel. The staff were some of the friendliest and you could tell they really wanted to do anything they could to make our stay more enjoyable.
The rooms were beautiful and extremely clean. Ours had a massive shower too.
They are also only a block away from the beautiful beach and had a deal with a very nice beach bar/restaurant where you get a free queen size bed with umbrella by the ocean because your staying with Cielo.
And they offer a 50% discount for breakfast at the very good restaurant next door which makes the prices the same as street food. Another thing we really enjoyed was a list of restaurants they give you that is filled with secret places that mostly only the locals know about. We tried a few and were amazed at how much better they were then the tourist ones on 5th AVE and the huge price difference.
We will never stay anywhere else in that area again, they have truly raised the bar.
P.S. The shower in room #2 is huge and a personal favorite, just please dont reserve it when I want to come back. :-) Enjoy.
Salem

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  • Stayed: September 2011, traveled as a couple
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5  Thank Hostel_FunkyMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded November 10, 2011

Thank you Salemk for your kind words. Beautiful, Perfect, Amazing.....these really are kind words & we now feel Amazing !!!! Thank you for noticing how genuine our warmth & charm is, not because we have to....because we sincerely care. Our staff is amazing & it is they that make the difference. We are delighted that you enjoyed your stay & that you were able to make some good use of the restaurant list, watch out....... added a couple of new ones !!! And if you really liked the shower you're going to have to come back & see the new shower in its place, it's even more funkier. Salem, it was a pleasure meeting you both & Thank you for choosing Hotel Cielo. Come as a guest....Leave as a Friend !!!
Owner / Manager
Steven Krisztin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2011

Want to have a wonderfull stay in playa without paying too much? Then this is the hotel u should take!

Excellent staff, very friendly and helpfull. Service is great and the rooms are very clean!

The beach is on walking distence with very relaxing beds which u can use!!

I would recommend this hotel if u want to party, just relax or a nice family stay.

  • Stayed: October 2011, traveled as a couple
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6  Thank Houssain E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded October 25, 2011

Hola HoussainE & thank you for your review. We appreciate your kind words & for your recommendation. I am glad everything worked out with your sister in Dubia & it was our pleasure to assist. We hope to see you in the future. Thank you for staying with Hotel Cielo.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
Price Range: $96 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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