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“Excellent Value for a Resort Area” 4 of 5 stars
Review of Holiday Inn Express Playa Del Carmen

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Holiday Inn Express Playa Del Carmen
Ranked #117 of 210 Hotels in Playa del Carmen
Crestwood, Kentucky
Level Contributor
275 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent Value for a Resort Area”
4 of 5 stars Reviewed January 11, 2014 via mobile

Stayed here 5 nights. Cannot beat the price for a resort location. Even though it is not right on the beach it is only a short walk or quick taxi ride away.

The hotel itself is definitely not a luxury hotel but it is nice and clean. The staff was also nice and pleasant.

The free breakfast was OK overall with the fresh fruit being the best part. The eggs were usually not warm enough which probably means they need some additional heaters under the serving tray. Some cream for the coffee would also be nice.

The pool area was also pretty nice but I would suggest that they plant some type of evergreen trees as a buffer between the pool and the traffic on the street behind it to cut down on the noise and to give it a more peaceful setting.

Another thing that was an annoyance was that every time I would walk into the bathroom the door knob on the door would smack me in the back due to some type of door return hinge. It would be better with nothing or one with a little less force.

Overall I would recommend staying here if you would like to save money to spend elsewhere like a trip to Chichen-Izta or elsewhere. I think the going rate is about $85 per night or 15000 reward points which again is an excellent value.

Stayed January 2014
Helpful?
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, Manager at Holiday Inn Express Playa Del Carmen, responded to this review, January 14, 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
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    163
    94
    37
    21
See reviews for
142
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

This well appointed hotel for business travelers was a bit pricey, but not too far from the beach if you don't mind walking 15-20 minutes. Nice pool and very generous breakfast buffet. The room was supposed to have a microwave, but the website was wrong about that, so don't expect a microwave, but that was minor compared to the generous space of the rooms and quiet space overlooking the pool.

Room Tip: Get a map on how to get to the beach and restaurants. Walk as parking is difficult on the tourist st...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, January 14, 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 7, 2014

The hotel is located just a few hundred yards from the 5ta. Avenida, where all the restaurant and cultural life takes place in Playa del Carmen. So it is very convenient for that sake. The hotel is business class minded, good breakfast in the morning, some evenings with tapa bar, all free. The wifi was just about to be upgraded so the rooms would have accessibility. At the time I was there it did not work yet, only in the lobby area. The rooms have little decoration and could be upgraded with little effort and cost. With a little additional effort this place could gain some more points.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank eraschle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, January 14, 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South America
Level Contributor
115 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed January 5, 2014

Like most Holiday Inns, this manages to provide a good basic level of service at a democratic Price. The staff were friendly and the rooms clean and well maintained. Although not the place to spend much time if you're in Playa Del Carmen as a tourist, unless you're just using it as a base, it's good value for either business or a short stopover.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dungenessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, January 14, 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2014

Enjoyed the cleanliness of the hotel, the free breakfast and free wi-fi. It's a good place to stay if you want something somewhat "American-ized" and are just using it for a base, while spending your time out and about. They provide almost-hourly free shuttle to downtown/ferry/etc, otherwise cab ride back or cab ride during off hours is like $7. Pool looked clean, but not a lot of atmosphere.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MonicaInLakeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, January 14, 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
Level Contributor
220 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed December 21, 2013

Overall - this is a great place. The pros include a friendly staff. (David - one of the breakfast attendants - was awesome). The staff in general worked with a sense of urgency and attentiveness that makes travelling to Mexico great. The front desk staff also speak great English.

I stayed 8 nights and had a car, so it was easy getting around to the downtown / beach area with ease... with is only about a 3 minute drive.

The hotel lets you rent bikes for free, has a great outdoor pool, and a business center on site.

Some of the cons include the phones not working during my entire stay. The night clerk had to come up to my room and knock on my door to "deliver" my wake-up call at 4am on my final morning of my stay, since they could not call my room. And the hotel does not have wireless internet available in all of the rooms. Also there is construction going on right store, so the noise level if you happen to get a room on one side of the hotel is quite unbearable in the mornings.

If I were come back, I'd stay again.

Room Tip: Ask for a room above the "Chichen" conference room: It will allow you to use the Wifi for...
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jacobandjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, December 31, 2013
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, England, United Kingdom
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed December 16, 2013

This place is great if you are a seasoned traveller. Only serves breakfast through to around 11;00 thereafter you have to look after yourself, which is not an issue as loads of good places around. Has its own beach club about 10 minutes away. Own pool within the hotel grounds. Very friendly staff, most of whom speak decent English [far better than my Spanish]. Very reasonable room rates [less than 40$ dollars a night in total per room when we where there !!!!!!!!!!!!!]

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian R, General Manager at Holiday Inn Express Playa Del Carmen, responded to this review, December 31, 2013
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Playa Del Carmen

Property: Holiday Inn Express Playa Del Carmen
Address: Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77713, Mexico (Formerly Holiday Inn Express Playacar Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Best Value Hotel in Playa del Carmen
#57 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Playa Del Carmen 3*
Number of rooms: 145
Official Description (provided by the hotel):
Conveniently located only 5 blocks away from our beach club, this award winning three-star hotel caters to the value-oriented traveler who is looking for excellent accommodations and price. Our European Plan allows you to get your full American breakfast in the morning and spend the rest of your day in excursions. Our hotel is located only 5 minutes from Xcaret and Delphinus with shuttle service available. At the end of your day relax in our swimming pool amid beautiful surroundings. ... more   less 
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Holiday Inn Express Playa Del Carmen Riviera Maya, Mexico

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