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“A perfect retreat in paradise!”
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Casa Del Sol private pool
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Casa Del Sol private pool
inside the gated entrance balcony at night...
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Very good
7 reviews
Casa Del Sol private pool
inside the gated entrance
balcony at night...
street view looking onto 5th ave. from our door
Coco beach, 2 minute walk from Casa Del Sol
Chichen Itza Pyramids, great day trip from Play Del Carmen
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Overview
Condo/Apartment -
1 Bedroom, 2 Bathrooms, Sleeps 3
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
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English first
unnati_se...
Los Angeles, California
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Spacious and airy condo close to 5th Ave”
Reviewed January 11, 2017 for a stay in December 2016
2
people found this review helpful

**The facts** - like an earlier reviewer mentioned, this is a one bedroom with 2 futons in the living room that can be curtained off into a separate "room". This could work for a group of friends or families with slightly older kids but I don't think it would work for 2 grown up couples. This did not matter to us as it was just my husband and I and we didn't need the outside sleeping space.
We stayed here for a week from Christmas to New Years, the busiest time of the year so our experiences may be influenced accordingly.
**The great** -
The apartment manager Paola and the owner Sue are really the nicest people. They were both friendly and responsive and interacting with them was wonderful. They both care a lot for their guests and do as much as they can to make your stay easy. We had wifi issues the day we arrived but Sue and Paola worked on getting it fixed in the next 24 hrs.
This has to be one of the easiest vacation rentals I have ever checked in and out from. There's literally nothing you have to do. Paola takes care of everything. When she found out our flight wasn't till later in the afternoon, she even encouraged us to stay as long as we needed and not worry about the check out time.
This condo really is less than 200m from the party on 5th Ave so if that's your thing, this is the place for you.
**The not so great**:
It's not an exaggeration- the party on 5th Ave is loud and carries on till early hours of the morning. You will hear it all in the condo. If that's not for you, you might want to look elsewhere. Furthermore, if you're there to party all night and sleep in the next day - the curtains in the apartment are light and sheer and the rooms get really bright as soon as the sun comes up. Also the tree outside has birds (which is beautiful and I loved it) and these birds start chirping early in the morning as well... so if you're a light sleeper, staying asleep in the mornings is difficult.
Unlike most other vacation rentals I have stayed at over the years, this apartment is quite bare. There's no basic toiletries (bath wash, shampoo) in bathrooms. The kitchen has some cookware and is fully stocked on dishes and utensils but I don't know who uses them because there is nothing else in the kitchen except some salt and pepper. Normally I would expect the basic dry goods and some condiments. I don't think the rental is intended for guests who like using the kitchen. They didn't even have coffee filters or coffee or sugar.
When we arrived, even the beds were not made. We had to find the sheets and make the bed ourselves. Not a big deal but weird, specially since there was a particularly nasty stain on the mattress topper that I am going to pretend I did not see.
**The really bad** -
This apartment has 2 bathrooms and both had terribly showers. The shower stalls themselves are small and dark and to add to that the shower heads are positioned in such a way that you can never get the angle of water to hit you mid-torso for a good proper shower. I'm 5ft 6in, fairly average height. I suspect shorter people might miss the jet of water entirely. To make things worse, the shower heads are old and crufty so the stream of water stings you like a fine mist of pine needles. There's no way to control the pressure and I simply gave up on fixing the angle for optimal showering. Very unsatisfactory.
The air conditioner in the bedroom leaked water from the ceiling the whole time we were there so if we had it on at night, we also woke up next morning to a mysterious puddle in the middle of attached bathroom. I didn't connect the two until our last day there. The bathrooms definitely need some TLC.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NickySixx
Tampa, Florida
Level 5 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Go elsewhere!”
Reviewed March 6, 2016 for a stay in March 2016
2
people found this review helpful

First, this is not a 2 bedroom. It is a 1 bedroom and they put a curtain around the living room and are calling it a 2 bedroom. That is false advertising. Your guests would sleep on a futon which is not much better than the actual mattress which should be thrown away. Please see photos. This apartment is musty and smells of sewage. Please understand that there is NO GLASS ON THE WINDOWS. The windows are broken screens and dilapidated wood shutters which filters no sound and allows mosquitos to enter. The bathrooms have mold. There is no water pressure at all. I would never recommend this place to anyone and I certainly don't understand the positive reviews.

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 7, 2016
hello John, I am sorry to hear you did not enjoy your experience at our propery. Our property management company did not get any notification of dissatissfaction. In order to improve our guest experience, we need your feedback on the details of your dissatisfaction with your stay. please email me at greatsunsations@gmail.com thank you, sue
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MaggieGSe...
SEATTLE
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A perfect retreat in paradise!”
Reviewed September 6, 2015 for a stay in August 2015

This condo is absolutely fabulous! I will love to stay here again when I return to Playa del Carmen. It truly is in the heart of it all… and yet a quiet and peaceful sanctuary. There is a lovely coffee shop, wine bar, great shopping and many wonderful places to eat just around the corner from the front entrance on La Quinta Ave. The condo is clean and charming with a quaint Mexican feel and lots of extra personal touches. The balcony with its french doors provided a lovely relaxing place to enjoy a cup of coffee in the morning or a glass of wine in the evening. The pool is refreshing for swimming or just hanging out. Walk two blocks and you are at the beach!! The king bed is super cozy and comfy! My teenage son slept on one of the fold out beds in the living area (second bedroom) and was also very comfy. The condo feels spacious yet cozy with great natural and indoor lighting. The kitchen is well equipped… we had everything we needed to make for a wonderful and relaxing stay. The owner, Sue, is awesome! and the property manager attentive and wonderful to work with. I definitely recommend this condo!! You will love it!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Charm, comfort and location
Traveling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce M
Milwaukee
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Comfortable condo with Mexican character”
Reviewed December 21, 2014 for a stay in November 2014
1
person found this review helpful

This condo had everything that my husband and I needed for a great stay in Playa. The condo owner and property manager were very responsive and were great to work with. Cabs are available close by. There is a Walmart a short cab ride away, and so it is easy to stock up on anything you may have forgotten, as well as pick up water and breakfast items. It is an easy walk to some excellent but affordable restaurants; Cueva del Chango became a favorite for breakfast or brunch, and Piolo (Italian) for dinner.

The condo itself was very pleasant – the bedroom has a very comfortable king size bed, night stands, and a long table across from the foot of the bed that held suitcases and more. The bathrooms are small but well-appointed. With the first bath adjoined to the bedroom and the 2nd right outside the bedroom door, it made it very convenient for us to get ready for the day quickly without getting in each other’s way. The futons in the living area make for a great place to take a break and read a magazine or just get a little downtime. There is a small porch facing a quiet street that is large enough to sit and unwind with a drink after a day of activities.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The atmosphere was very comfortable - a home away from home feel
Liked least: There was a glitch with with the wifi login and towels, but both were resolved promptly
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maricruz...
Lucan, Dublin, Ireland
1 review
“very good”
Reviewed August 21, 2014 for a stay in August 2014

We traveled with our 2 children they had so much fun, great location, very close to the beach and the pool was fantastic, very clean, our children had a great time and is very convenient to have shops and mini supermarkets around to get water and stuff . we recommend the place for a couple or like us a small family.

Traveling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy H
Santa Rosa, California
2 reviews
“Very nice, comfortable and very home like !!!”
Reviewed February 12, 2014 for a stay in January 2014

Very nice condo also has a pool close to the beach, shopping and all kinds of different things to do! Condo has 2 full bathrooms shower, sink and toilet. Kitchen complete with stove and fridge , microwave and all the amenities of home ! Condo is decorated in a very upscale Mexicana, Yucatan style full of colors and tastefully done! Bed is so comfy felt like sleeping in my own bed. I would highly recommend this condo to someone as it is a home away from home and still gives your the feel of the magic of the area!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the comfort and privacy !
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy D
Santa Rosa, California
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Location Location Location”
Reviewed February 10, 2014 for a stay in December 2013
3
people found this review helpful

Playa Del Carmen is a hidden gem, that can't be beat. This was not my first trip to Playa, so I know it pretty well. This condo is in a prime location. It is a small gated complex, with a pool, there is a care taker for the grounds so the place is always clean and so is the pool.
The condo is very charming and welcoming, king size bed, with on suite (bathroom). Living room is wide open to the kitchen and a balcony over looking the pool and garden! Its very clean and well stocked, the only thing we needed to do was Grocery shop, which is a five minute taxi ride. The beach is a five minute walk away, coffee shop right out the door, restaurants, shopping..everything! Owners are easy to work with, very accommodating! We would definitely go back!

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 10, 2014
Thank you for staying with us. It was a pleasure to share our casa in paradise with you. Please come back again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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