We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (711)
Filter reviews
711 results
Traveler rating
561
119
23
5
3
Traveler type
Time of year
LanguageAll languages
More languages
561
119
23
5
3
Show reviews that mention
All reviews indigo beach club hot tub el taj master bedroom rooftop terrace perfect location the penthouse full kitchen private jacuzzi great gym breakfast included shopping and restaurants living area sister property fifth avenue either direction rental car
Filter
Updating list...
50 - 55 of 711 reviews
Reviewed July 31, 2017

We booked Condo 221 for a girls Memorial (day) weekend and the condo was beautiful and as pictured. The air conditioning worked, it was clean and the view from the top patio was incredible. There was laundry detergent in the laundry closet and the refrigerator was stocked with drinks. Physically, the place is spot on! We also were very happy to enjoy complimentary breakfast daily at Indigo Beach (best spot of all breakfast options).

Here's where it gets a little sticky: We planned on drinking our own purchased items, so we took all of their beer and wine and placed in the bottom of the fridge. After the trip, I received emails stating that we drank 2 of their beers and that they were going to charge me $6.11. It took me many emails to get them to agree not to charge my credit card.

We also booked a private dinner to be cooked at the condo. This turned out to be the worst experience of our trip. I have numerous emails with respect to the dinner. Porto Playa Concierge has two catering companies that they work with and we chose "Chef Coty" to cook for us. The agreed upon price we received in writing was $160 plus the cost of the food at a maximum of $14 per person. That evening, two gentlemen showed up with the food to cook. I asked them where Chef Coty was and they told me that she is an organization and that she hires out to other chefs. This was quite disconcerting since we are five women and we specifically chose her because we knew that we would be drinking and we didn't want to feel uncomfortable. The chefs cooked a delicious meal. Since it was my birthday, my friends took care of the bill. The next morning I was told that they paid the chefs $35 per person and tipped based on that cost! I was shocked and embarrassed! I have many emails from the Concierge company of Porto Playa and the last was confirming that the cost for the food was at most $14 per person! I went to the Concierge office the next day met with Giovanni (with whom I had the email correspondence) and he called Chef Coty. After a 10 minute phone conversation, she acknowledged that she had to reimburse us $105 dollars and that she would have someone bring the cash to us by 7pm that evening. It seemed a little petty that she reimbursed us a portion in American dollars and a portion in Mexican currency, especially since we paid in American dollars the night before. Due to this stressful situation and the dispute over the $6.11 for the two missing beers I took a star off the rating.

Another item, was that since we were celebrating my birthday, a friend called ahead and ordered three bottles of champagne. The premise was that they were supposed to be refrigerated; but unfortunately they were placed on the table so they were warm when we got there. She felt bad since she was very specific with her request.

So, in essence, we loved the condo, the pool was clean and we had a great time. The staff treated us well and breakfast at Indigo Beach was a very lovely touch.

The beach by Playa de Carmen is quite non-existing and mired with seaweed. We knew this coming in, and we were told that we could go to their sister hotel, approximately 30 minutes away to swim. Don't waste your time, it has very similar conditions with respect to the seaweed. We also had to deal with being nickel and dimed. We were told that we would receive a food and beverage discount (since they are affiliated with our hotel). What we weren't originally informed was that we had to spend a certain amount of pesos each to receive the discount.

Room Tip: We loved Room 221, it had plenty of space for all of us, and many outside seating areas.
  • Stayed: May 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank NorthStar803047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded August 1, 2017

Dear O&Msmom,

Thank you for sharing your hospitality experience with us. My name is Jack Perlman.
I am the developer and an owner of Porto Playa. All our guests’ comments and experiences are really important to myself and our team; therefore, I always read and personally respond each Tripadvisor review so that we can continue to provide the service you expect.

We deeply appreciate your feedback regarding third-party services provided during your stay. Your words are the most important tool for us to create even greater experiences for our guests in the future.

I'm glad that a solution was provided to solve this situation. Know that we've addressed this situation directly with their Management to insure the high standards our guests have come to expect.

Thanks for your time and detailed comments. We really look forward to having you at Porto Playa on your next birthday getaway!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2017

We stayed here for four nights after spending 2 nights at a luxury all inclusive resort. We loved it so much we cancelled our last 2 nights at the all inclusive luxury resort and stayed on at the Porto Playa Condo for a further 2 nights. We stayed in room 216 and 217 both were great. Difference between the two was 217 was Penthouse so you had rooftop terrace with spa and BBQ. Hotel was in great location. We had most of our breakfasts at the Indigo Beach Club which was excellent.

Room Tip: 216 on first floor and 217 on second floor with roof terrace. Both 2 bedrooms in excellent location.
  • Stayed: July 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Cath0323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded July 26, 2017

Dear Cath0323,

Thank you very much for your wonderful review. We are pleased to read that you truly enjoyed the relaxing atmosphere, exceptional service provided, well-kept facilities and fully equipped condos of Porto Playa.

Our team works very hard to provide the excellent hospitality experience that all our guests enjoy from beginning to end.

Being located right in the premier zone of the city is certainly what makes Porto Playa one of the best jewels of Playa del Carmen. Our location combined with the immaculate service delivered by our associates and wonderfully kept facilities sets the stage for a memorable stay all-year round.

We look forward to welcoming you to Porto Playa on your next vacation!

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2017 via mobile

As a family of 5 with different needs I can't praise this place enough, we stayed in Condo 220 2 bedroom with extra bed and rooftop terrace with private spa.
The location is spot on 15 minutes walk to wall mart , 2 mins to beach and 1 minute to 5th Avenue.
The condos are fully equipped with everything you will need , plenty towels , free water and cleaned every day with your requirements , sometimes we opted for the change of towels and trash only.
The pool was excellent and our kids used it every day not wanting to go anywhere else to be honest.
The staff were all very friendly and helped everywhere we needed it .
We had the breakfast option and used it at the Imprevist restaurant for both breakfast and brunch which was excellent ( see separate review) We used the beach club once.
Cleaning staff prepared and kept our room first class thanks to all this often goes in commented on !
The rooms were cool with plenty air conditioners and ceiling fans. Kitchens had everything and we also used the rooftop BBQ 4 times which was great !
Thanks to all staff much appreciated

Stayed: July 2017, traveled with family
Thank Smokey270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded July 19, 2017

Dear Smokey270,

I'm so glad to know that you and your family had an outstanding experience at Porto Playa Condo Hotel.

I love reading that our staff helped create a memorable visit combined with our well-appointed facilities and fully equipped condos that our team meticulously attends to.

As well, I'm happy to know that you enjoyed using our exclusive breakfast coupons at our recommended restaurant and the convenience of our location. Being located right in the premier zone of Playa del Carmen allows all our guests to enjoy the trendiest venues, restaurants and shops in town.

We truly appreciate your time and detailed comments regarding your stay.
We look forward to having you with us at Porto Playa the next time you’re in Playa del Carmen!

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2017

Quiet and private property located in the middle of everything, great for families, superb service from staff made us feel at Home. Gym and Imprevist restaurant are high quality services as part of the stay. If you have small kids or babies and dont need to be at the Beach all Day this is great alternative

Stayed: July 2017, traveled with family
Review collected in partnership with this hotel
Thank Citla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded July 17, 2017

Dear Citla C,

Thank you so much for your great review! We're glad to know that you and your family had an unforgettable vacation with us at Porto Playa Condo Hotel.

Our excellent hospitality experience is what distinguishes our condo hotel. And it is all thanks to our attentive staff combined by with our well-kept facilities and wonderful condos.

Plus, being located in the premier zone of Playa del Carmen allows you to be just a couple of blocks away from the trendiest restaurants, malls and shops in town.

Once again, thank you for your wonderful words. We look forward to having you at Porto Playa in the near future!

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017

We spent two nights in 3 bedroom three level penthouse unit. Wonderful stay and we were reluctant to depart. Well equipped kitchen, very nice furnishings and high quality linen. The hot tub with outdoor shower on the rooftop was awesome--specially in the evenings. Dont hesitate to stay here!! Very well located but offers tranquility and ultimate comfort. Easy 15 minute walk to supermarket to pick up groceries and prepare meal at home. If not, you are right next to great restaurants. The outdoor area and pool also very well maintained. The staff members were extremely helful and always pleasant. After our short stay here we checked into another highly rated mega resort on Playa Riviera. Mistake... should have stayed full week in our lovely condo at the Porto Playa hotel... Hope to be back one day! Muchas gracias a todos.

Room Tip: Penthouse suites are great. 3 bedroom unit offered us ocean view.
  • Stayed: July 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Liesbet58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaAssoc, Owner at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded July 12, 2017

Dear Liesbet58,

Thank you for your kind words and the time you've taken to write this amazing and detailed review about your wonderful stay at Porto Playa Condo Hotel.

I am glad to know that you experienced an amazing stay from beginning to end. Our hospitality experience offers the best well-kept facilities, fully-equipped condos and attentive service that you would only expect from a 5-stars resort.

As you mention, another great advantage of our condo hotel is its location. Being in the premier zone of Playa del Carmen allows you to be nearby every trending restaurant, shop and venue you'd love to visit during your vacation. This and other great benefits of staying at Porto Playa are what distinguish our excellent experience.

We truly look forward to having you back very soon at Porto Playa Condo Hotel!

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews