Bad customer service experience and super noisy hotel (surrounded by clubs)
First, we arrive at 3 pm and nobody was there, after waiting for a while I had to knock every door to finally meet Veronica (the GM)
Secondly, she told us we can't stay in our room so we must change again the following day (no compensation, Veronica says sorry but as i booked with Ebooking.com I get a special price and therefore i'm not entitled to get anything else...
Thirdly no wifi available as their server is not compatible with Apple...
And of course the hotel is surrounded by all the clubs nearby so you can hear the bass until 5pm.
Finally nobody was there at the check out but luckily the cleaning lady was there so I gave her the key...
Veronica was very good at making me feel like I'm not a worthy customer and I truly don't recommend this hotel.
I regret that I left my wonderful boutique hotel (hotel latino) in Tulum and which was half the price!
- Official Description (provided by the hotel):
- The Blue Pearl Suites, 8 beautiful and spacious apartments in Playa del Carmen, each one with a private terrace with hot tub, some with ocean view, sharing a rooftop solarium with a dip pool and wonderful views of the Caribbean. Set on three levels, the apartments combine the comfort of your own home with a relaxed atmosphere. All spaces are designed to provide space and intimacy. Come and enjoy freedom, privacy and personalized service. The Blue Pearl is just steps from the beach with our partner beach club Zenzi, and one block from the 5th Avenue where you will find all kinds of restaurants, cafes, bars, shopping and great nightlife. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, Booking.com, Cheap Tickets and Hotels.com so you can book your Blue Pearl Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Blue Pearl Hotel Playa Del Carmen
- Blue Pearl Suites Riviera Maya/Playa Del Carmen, Mexico