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“Bad customer service, super noisy hotel (surrounded by clubs)” 1 of 5 bubbles
Review of Blue Pearl Suites

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Blue Pearl Suites
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bad customer service, super noisy hotel (surrounded by clubs)”
1 of 5 bubbles Reviewed February 24, 2014

Bad customer service experience and super noisy hotel (surrounded by clubs)

First, we arrive at 3 pm and nobody was there, after waiting for a while I had to knock every door to finally meet Veronica (the GM)
Secondly, she told us we can't stay in our room so we must change again the following day (no compensation, Veronica says sorry but as i booked with Ebooking.com I get a special price and therefore i'm not entitled to get anything else...
Thirdly no wifi available as their server is not compatible with Apple...
And of course the hotel is surrounded by all the clubs nearby so you can hear the bass until 5pm.
Finally nobody was there at the check out but luckily the cleaning lady was there so I gave her the key...
Veronica was very good at making me feel like I'm not a worthy customer and I truly don't recommend this hotel.
I regret that I left my wonderful boutique hotel (hotel latino) in Tulum and which was half the price!

Cesar

  • Stayed February 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Cesar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    99
    41
    10
    3
    3
See reviews for
44
76
3
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Jacksonville, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

Hola,
I would like to start with saying "Thank You" to the Rubio's...we did come back and it was better than before!!! It was obvious they have spent time and money to improve the property. Our room had a double pain window (used to be a sliding door before) which really improved to dampen the night club sounds. The roof top pool area was like night and day. Beautiful padded seating, sun shades now...really, really nice!!!
Our arrival was early and had emailed Veroncia to let her know. She got us into our room early which allowed us to get out and get our food shopping, (I like to cook) done. If we needed anything Veroncia made it happen. We keep our room clean so we didn't use the maid service, but when we needed the trash out, or new towels, or water, it was done. The staff was very friendly and always smiling. We did have the microwave start to act up...so they replaced it in 10 minutes...you don't find that very often.
The location of the Blue Pearl is right in the center of whats happening. We would have a nice dinner in our room and later in the evening go for a walk up and down 5th ave and down 12 calle just to people watch and hang out. We really enjoyed our stay (again) and are looking at coming back next year.

Gracias, Ross & Pattie

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ross G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

We stayed at room 1, which is in the first floor. With no view to the sea, but a lovely garden with 2 chairs and a hot water tub. The room is lovely and it feels like home. No breakfast but all the appliances to prepare yours (we even made milkshakes)
It is actually an apartment, since it has living room, kitchen and frigde. Very clean and white.
The location is very good, 100 mts away from 5th avenue and 50 mts from the beach. But, the beach across the street is definetely not paradise: very small, crowded and full of big resorts. Moreover is near a dock so there are boats.
We rented a car, so during the day we went to other places and during the night we just walked to have dinner. So, in my opinion is the perfect place if you don't want to lock yourself up in a condo.
One bad thing is the noisy bar called Tabernaculos just at the entrance of it. Always full of people shouting at a big screen. The good part is that our room had double glass so once you are in, you are protected from the chaos.
I definetely recommend it

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed February 9, 2014 via mobile

We stayed for a full week, and there are so many great things about this place....but let me start off by warning that if you are a light sleeper, then bring ear plugs or a sound machine as it can be a bit louder in some rooms as you are half a block from the "famous 12 street PDC night club scene". It doesn't bother me at all, but a few in our party weren't so thrilled. The only other annoying but necessary thing is the key situation. You have 3 keys for every condo....1 to get in the front door, a 2nd to get in the 2nd gate right after the first door, and then your actual condo key. While it is a pain, it is extremely important to ensure safety, and I am happy they have it set up this way. Now on to all the good stuff....you will never need a taxi if you stay here. The kitchen is adequate should you wish to cook or mix your own drinks to enjoy while relaxing on their roof-top plunge pool. The view is beautiful from up there! We loved our 3 br, 3 bath condo (suite #6) We had the king suite downstairs and 2 suites each with 2 twins upstairs. There was a hot tub on the terrace that we ended up not using. The hammock we requested and enjoyed a few times. The AC is great if you want to use it. The wifi in our condo was the best I've used in Playa....not sure about the other suites, but we had a router in our room which would explain why it was so good. The employees here are very friendly and the condo was always kept very clean. They have nice beach towels, and you have access to the beach club across the way called Lido's. They have very reasonable prices for drinks and food....everything we had there was very nice. You can always use the beach chairs next door at Zenzi (best ceviche in Playa) or Wicky's which is the next door down. As long as you are eating or drinking no one cares. I have stayed in dozens of hotels/private homes/condos in PDC, and this is one of my favorites. It is very basic but had everything we could want for our annual girls trip. :) I would recommend booking directly through the hotel's web site, plus you can view all the specific 8 suites on their site, and it was the best price. Thank you for a great stay!

Stayed February 2014, traveled with friends
Helpful?
Thank FrequentTravels3071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
1 review
5 of 5 bubbles Reviewed November 16, 2013 via mobile

We really enjoyed our stay at the blue pearl suites.
Veronica was a very nice and helpful host. Thank you for eveything. We really felt "at home" there and would definetly come again.

The suites are beautiful and you have the beach just across the street. We have been eating at the Lido Beach Club nearly every day. Excellent food and service.
There is loud music in the night from the sportsbar downstairs and the nightclubs around the corner. But you are right in the middle of the nightlive. We slept very well every night.

Stayed November 2013, traveled as a couple
Helpful?
Thank SophieCarsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level Contributor
1 review
5 of 5 bubbles Reviewed September 25, 2013

Fantastic place with a nice view of the sea from the rooftop. I recommend this place. The rooms are clean and the staff is very nice and helpfull. Ask for Alejandra, she's the best. I forgot, mthere's a little pool on the rooftop and its possible to have a romantic diner as well.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tabernacos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We stayed on the bottom floor, left hand side, I believe it was room #1. Our balcony faced the inner courtyard. Huge bed room. Huge living room. Perfect for my girlfriend and I travelling with my teenage son. Both couches in the living room converted to beds. There was some noise from the clubs at night, however they have done everything they can (double windows) to block out sound, so it is barely audible (in the room which we stayed.)
Staff was amazing. Julio was always friendly and ready to answer any questions.

A warning for some, these suites do make you feel very independent, do not stay here if you expect to be waited on.

The front of the building is shared with a Montreal bar. It will be busy and noisy if hockey is on! (Always friendly people everywhere though.)

Great proximity to the tourist strip, beach, and restaurant. 10 minute walk away from the ferry to Cozumel and the bus station.

Room Tip: Book far ahead of time as this place is small, but quite popular with good reason!
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 0perator00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Pearl Suites

Property: Blue Pearl Suites
Address: Avenida 1era Norte # 331 Entre 10 y 12 Norte | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #32 of 196 Specialty Lodging in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Blue Pearl Suites 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Blue Pearl Suites, 8 beautiful and spacious apartments in Playa del Carmen, each one with a private terrace with hot tub, some with ocean view, sharing a rooftop solarium with a dip pool and wonderful views of the Caribbean. Set on three levels, the apartments combine the comfort of your own home with a relaxed atmosphere. All spaces are designed to provide space and intimacy. Come and enjoy freedom, privacy and personalized service. The Blue Pearl is just steps from the beach with our partner beach club Zenzi, and one block from the 5th Avenue where you will find all kinds of restaurants, cafes, bars, shopping and great nightlife. ... more   less 
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Also Known As:
Blue Pearl Hotel Playa Del Carmen
Blue Pearl Suites Riviera Maya/Playa Del Carmen, Mexico

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