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“Great hiding place in Playa” 5 of 5 bubbles
Review of Blue Pearl Suites

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Blue Pearl Suites
Cypress, Texas
Level Contributor
5 reviews
3 hotel reviews
“Great hiding place in Playa”
5 of 5 bubbles Reviewed September 12, 2011

We have a "go-to" place in Playa, further north on Avenido Cinco, but we wanted to check out something closer in to town around the places that we always frequent. Blue Pearl was a hit. In the heart of things, yet a quaint quiet spot. Moments from everything, and a great rooftop view of the beach. Pool was small, but private. Rooms were great, and we lacked for nothing.

If you are Playa-savvy and have been there, done that already, then put this one on your list to check out. It's a good find.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bret and Tammy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    99
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    10
    3
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
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English first
human
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 8, 2011

I'd hate to write a bad review, but I was thoroughly disappointed with my stay. For one, I knew there was a club near by, but never did I think that it was going to be as loud as it was. I'm not as light sleeper, not is my family of 4 that was also with me, but we all had a hard time sleeping. It seems almost as if you have speakers from the club inside your room. Also, there was NOT a single bed next to the kind bed in one of the bedrooms, nor was there hammocks. On the second day of our stay our apartment ran out of courtesy filtered water which comes in a 5 gallon jug. We kindly asked for them to refill it and it took them a two full days to refill it. Also, we asked for beach towels, Julio said he would bring them up to our room. We didn't need him to bring them up, we could have waited a few minutes for him to pull them out, but he insisted on bringing them to our room. It wasn't until a few hours later that we received the towels. The following reason is also part of the reason why I would never stay here again: After we arrived back in our home country Julio called me and told me he no longer had our credit card information, therefore he couldn't charge us the remaining balance. He needed me to give him our credit card information over the phone once again. This made me feel extremely uneasy. At the time I didn't happen to have the credit card with me so I told him to call me the following day in the morning. He didn't call for two days. When he finally called he did not say hello or apologize for the inconvenience, all he said is "can I have the credit card information" in a rude manner. I know others reviewed about how he was very kind, but I'm sad to say I did not have same experience with him. He was very stand off ish with us. I would not recommend this place. Also, the stair case in the condo is extremely dangerous. I know the United States building regulations would never allow such dangerous staircase to be built.

  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank human12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laura_BPS, General Manager at Blue Pearl Suites, responded to this review, December 18, 2012
We are thankful for this review which has led us to improve our booking process. It first came as a surprise because our reviews are generally good and our staff is really focused on service, and these guests never complained about anything during their stay. Upon investigating the poor service claims and the credit card issue we were informed that the guests left early one morning, unexpectedly, without paying the balance due. It was very difficult for the manager get in touch with the cardholder in order to process the missing payment (it was not a good time, the person did not have the card at hand, and several unanswered messages). Finally the payment was made but the situation was very uncomfortable and probably led to the "angry feeling" in this review. This led us to adjust our policies so that payment is always settled in an easy and comfortable way for both parties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chaplin Sask
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2011

What and awesome place, I cant say enough about the hotel and the staff. they go that extra step to ensure you are happy and SAFE, we had a local friend come and try to get up to visit us and was stopped the staff came to our room first to ensure he was coming to visit us.........wow that was awesome. also you might think the noise from the clubs would be bad, but with the door closed we didnt hear anything.

  • Stayed March 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank boczs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 11, 2011

Blue Pearl Suites is a great place to stay when you want to be just a block away from the beach and 5th Ave. We stayed in one of their 2 bedroom units with some of our good friends and loved the location. The hotel staff is great, Julio is the manager and he provided fantastic recommendations for places to visit and eat.
The only potential downside depends upon your perspective. Its one block south of 12 Norte which is the corner with several clubs that play music into the early morning. With the windows closed and the A/C going it didn't bother us, and we liked the proximity to 5th and the beach, plus the clubs were fun for a couple of nights.
Overall I'd highly recommend the Pearl. The roof top pool is quiet and a nice view of the ocean, and with only 8 unit in the bldg it was never busy.
We plan on returning on our next trip.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TroyA06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 11, 2011

Our apartment was spacious and very comfortable. Very close to the beach and 5th avenue. Best regards to Julio from girl, who loves keys :)

  • Stayed February 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MisiuRysiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, Michigan
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed January 30, 2011

What a wonderful, wonderful stay we again had at the Blue Pearl! Very romantic, perfect location, great staff and service. Can't imagine staying anywhere else while in Playa. And contrary to the previous review, our beds, sheets, and pillows are ALWAYS very comfortable ( and we've now stayed in 3 different units)...there have ALWAYS been 3 pillows provided, with 2 more on the shelf...ALWAYS an extra blanket on that shelf if we got too cold with the A/C. Not to question the reality of their situation, but the general rule for other guests might be to ask the staff if you're missing something you need, and Julio will definitely see that you get it. What a gem he is! And once again, we always travel with ear plugs to help with sleeping...Once again, we didn't need them. We love the kitchen, the rooftop, the space, the vibe, the towel art by the recamaristas. Strongly recommended, so - Guess what? We'll be back!!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank playaguya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 16, 2011

As I right this, my travel companions and I are toasting to a shot of Don Julio to a great stay at the Blue Pearl. We chose this place because of the great reviews here on Trip Advisor. To begin, we rated the sleep quality poorly because the bed was a rock and the linens were disappointing. The sheets were maybe 5 thread count and an 8 foot pillow. Good luck if you get cold, because the cheese cloth blankets did not provide any warmth if you like to sleep with the AC on. I wish there was a NA for the service, because this kind of place is like your own apartment. No frills service, but the maid will come daily if you request and did a VERY good job. We also wished Julio was a little more outgoing like we anticipated from all the other reviews that highlighted how amazing he was.

That being said, all of that didn't matter because everything else was perfect. It's one block form the beach and one block in front of Quinta. The space was ideal. It has a full kitchen, bottled water that they fill if it gets low, a beautiful balcony, and a rooftop pool (which has no service but you are welcome to bring your own food and drinks). There were 2 couples on our trip and had 2 bedrooms. It was nice that we all had our own bathroom with more than enough space. The living room has a couch that can also double as 2 beds, or just a place to take a nap. Side note, if you're planning on having a dance party and drink a bottle of tequila there's plenty of space for that!

You really can't beat this place. We would DEFINITELY come back next time we visit Playa!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Art_Vandelay13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laura_BPS, Manager at Blue Pearl Suites, responded to this review, January 27, 2011
Thank-you very much for taking the time to review! We really appreciate it because we work hard to make this a special place. I definitely agree that the rooftop solarium is a wonderful place to lounge!! Many thanks for your comments about the mattress and linens, we will look at it. As for service, that’s exactly what we wanted when we created the Blue Pearl: a place where you feel totally at home, a staff that is extremely discreet so you get the perks of a small hotel without the impersonalized attention and intrusion of a big place. So, welcome to your home abroad!!!
A little note about Julio: he took a few days off (he almost never does...), maybe this was during some days of your stay, but he will certainly be glad to see welcome you for your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Pearl Suites

Property: Blue Pearl Suites
Address: Avenida 1era Norte # 331 Entre 10 y 12 Norte | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #33 of 197 Specialty Lodging in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Blue Pearl Suites 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Blue Pearl Suites, 8 beautiful and spacious apartments in Playa del Carmen, each one with a private terrace with hot tub, some with ocean view, sharing a rooftop solarium with a dip pool and wonderful views of the Caribbean. Set on three levels, the apartments combine the comfort of your own home with a relaxed atmosphere. All spaces are designed to provide space and intimacy. Come and enjoy freedom, privacy and personalized service. The Blue Pearl is just steps from the beach with our partner beach club Zenzi, and one block from the 5th Avenue where you will find all kinds of restaurants, cafes, bars, shopping and great nightlife. ... more   less 
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Also Known As:
Blue Pearl Hotel Playa Del Carmen
Blue Pearl Suites Riviera Maya/Playa Del Carmen, Mexico

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