We went with a large group of people for a wedding. The wedding was beautiful and went off without a hitch. The resort is nice and well laid out. Food and drinks are very good. The reason for the average review is 1: a member of our wedding party had there I pad stolen out of there room by the turn down service. The hotel offered no assistance in the recovery of this and shrugged it off. MAKE SURE TO USE YOUR SAFE!!! 2: we had a white shirt dry cleaned for the wedding and when it came back it was yellow. We used the service offered threw the hotel. The Riu did however reimburse us for the damaged shirt.
Overall it was a nice stay but just be cautious of those few things. Others on here have complained about similar things as well.
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- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico