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“Get's better each time”

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Hotel Riu Palace Riviera Maya
Ranked #38 of 214 Hotels in Playa del Carmen
Certificate of Excellence
boston
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Get's better each time”
Reviewed May 10, 2013

This was our 3rd visit to Palace Riviera Maya and I was a little hesitant re-booking. It had been 3 years since our last visit and I was expecting it to show its age. NO Such thing. I don't know what people are complaining about. I LOVE that they have kept the original "ornate' look to it. The entire resort is spotless, from the pool area, to the bathrooms in the lobby area. The rooms are simple, but clean and roomy. But really you shouldn't be in your room. The beach is the best part of the resort. The fact that they offer such a wonderful area with palm trees, makes it for us. We are fair skinned and can't handle the full sun, but you have a choice. I have to say that I feel that the food has only improved. We didn't want to "commit" to a reservation so we took advantage of the buffet most nights. There are so many items to choose from including healthy options of fresh fruits, salads and veggies. Your on vacation though--take advantage of the wonderful cheese assortment, pastries, and coconut ice cream. The Staff is the best--this is the reason you return. Such a great crew, from the pool bar, to beach service to our favorite waiter Barzon. We can't wait to get back!!

  • Stayed May 2013, traveled as a couple
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Helpful?
6 Thank lgal3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 8, 2013 via mobile

My husband and i get there late. We have been traveling all day. We were starving and were looking fwd to the 24/7 all inclusive food service. We were told to go to the "sports bar." (Which in its self was a crummy smoky room w/ generic sports pix on the walls.) The food offered at the "sports bar" was a freezer w/ frozen hot dogs & burgers for u to nuke in the microwave besides it. As sides all they had was a tasteless mayo soaked potato salad. They also had stale chips and nacho cheese. God only knows how long it was sitting in there. It had a nasty thick skin of fat on top. Nothing was appealing so we go order room service which was basicly everything at the "sports bar." The food in the general buffet is only offered at specific timings, plus it was bland and tasteless. The only restaurant we even remotely liked was the indo-chine. The Mexican restaurant was also tastless & bland! It wasnt even authentic mexican...it was tex mex. I would have stayed at home for that. No one bothered to tell us that if you want to go on any of the excursions then you wouldn't get a meal except for what is offered at the excursion. Most of the excursions meet early which is well before the breakfast buffet opens & you come back well after dinner time. We had to leave the resort to actually get a decent meal. I dont know why we paid for an all inclusive resort or why do they advertise all inclusive when that isnt what u get. The bars had specific timings too. If u missed it then good luck getting a decent drink.

The pools were crowded. No place to lounge or chill inside or outside the pool. They have listed on a schedule that there are "activities" like pool volleyball & etc., but when u get there at the time designated you have to facilitate the activities yourself. You have to hunt someone down just to get the equipment.

If you want a quiet night in your room then make sure you pay the extra money for the beach front rooms. The other rooms are behind or in front of the outdoor stage of the courtyard where the performances are LOUD! Of course, they refuse to exchange your room bc they claim to be completely booked.

We never hung a do not disturb sign on our room door, but every day we come back to our room & there it is hanging. Of course our room doesnt get cleaned. The only day it got cleaned was our last day there, which is absolutely ridiculous.

I was not happy or impressed with this place nor the amount of money we put into it. Never again!

Helpful?
5 Thank SimplyTheLady
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013

Best food, drinks, beach, and staff at this resort. It was a amazing good time. The fusion, Japanese, Mexican, restaurant was the best, the buffet was also great. Lester was the man helping us with drinks, and anything we needed he came thru. I recommend this place as a top resort.

  • Stayed November 2012, traveled with friends
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Helpful?
3 Thank eztippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

Claudia from the sports bar was exceptional along with Suemi at the pool. All the staff were very friendly and hardworking. The resort was exceptional clean. The food choice were great. The entertainment was fantastic. My wife and I are already planning to visit them again.

  • Stayed April 2013
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Helpful?
4 Thank Tom101357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 7, 2013

My husband and I can honestly say this was the best hotel and holiday ever. It was all inclusive and I mean all inclusive!! The food was amazing they had everything and anything you could ever imagine including liquor in the room. We will be going there every winter health permitting.

  • Stayed April 2013, traveled with family
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Helpful?
2 Thank renee256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopewell, New Jersey
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 7, 2013

My husband, our 20-something daughter and I stayed for 5 nights at the Riu Palace Riviera Maya in mid April. We had stayed previously at the Riu Palace Mexico and decided to try the Riviera Maya this time. We were not disappointed!
The resort is spotless and the staff are extremely helpful and friendly. Our Funjet rep Victor was very friendly and had some great recommendations for things to do while we were in Playa del Carmen.
Food: We really enjoy the food at the Riu Palaces... we always enjoy the buffets (amazing!) and schedule one or two a la carte restaurants for dinner. This time we tried the Japanese "Yashima" and Krystal. I enjoyed both, but husband and daughter didn't care for Krystal...
Beach/pool: The beach at this resort cannot be beat! Beautiful, clear water and pristine white sands... what more could you want? The pool bar is just a few steps from the beach, or you can have drinks brought to you. The pool area is also very nice, but can get noisy nearer the bar area. If you prefer a more quiet setting, head to the beach or get a pool lounger farther from the bar area.
The rooms: very nice and spacious. The beds are kind of hard, but I was the only one who thought so–hubby and daughter slept like rocks! We asked for a room on a higher floor near the beach/pool and we upgrade to the courtyard view (superior junior suite). These rooms face in to the fountains, and if you are nearer the pool it is quieter at night (farther from lobby and evening shows).
I would recommend joining the Riu Class Card... free at the Riu site. You can join and download your card before travel. It qualifies you for some perks and discounts, and you can accrue points if you plan on going to another Riu. We used our card for a 15% discount on spa services.
In all, we had a great, relaxing time in Playacar... awesome quality time with the family!

Room Tip: We ask for a room on a higher floor near the beach/pool and we upgrade to the courtyard view (superi...
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  • Stayed April 2013, traveled with family
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Helpful?
3 Thank katpag1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garforth, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

We could not fault this hotel. The beach, food, service, room, cleanliness and staff were all top class. The only thing I would recommend is asking for a room that faces away from the courtyard to the outside of the hotel.

Room Tip: Rooms away from the evening entertainment.
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Riviera Maya

Property: Hotel Riu Palace Riviera Maya
Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Official Description (provided by the hotel):
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more   less 
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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